About this Course

Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Beginner Level

At least two to three years of work experience and no graduate degree is recommended.

Approx. 7 hours to complete
English

Skills you will gain

  • 4. Learn from human resource functions how to shape customer expectations in the same way that HR shapes employee expectations
  • 5. Understand why abandoning customers with unrealistic expectations improves the bottom line
  • 3. Understand why shaping customer expectations requires a unique skillset
  • 2. Understand why customers’ attitudes are becoming more divergent
  • 1. Learn how to segment based on customer expectations
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Beginner Level

At least two to three years of work experience and no graduate degree is recommended.

Approx. 7 hours to complete
English

Offered by

Placeholder

University System of Georgia

Syllabus - What you will learn from this course

Week
1
Week 1
3 hours to complete

How to Manage Diverging Customer Expectations (parts 1 and 2)

3 hours to complete
21 videos (Total 67 min), 4 readings, 2 quizzes
Week
2
Week 2
4 hours to complete

How to Manage Diverging Customer Expectations (parts 3 and 4)

4 hours to complete
21 videos (Total 60 min), 1 reading, 3 quizzes

About the Customer Centricity with Professor Jagdish Sheth Specialization

Customer Centricity with Professor Jagdish Sheth

Frequently Asked Questions

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