Skills you'll gain: Talent Management, Human Capital, People Management, Human Resources Management and Planning, People Development, Talent Acquisition, Employee Performance Management, Recruitment

Skills you'll gain: ChatGPT, Personalized Service, Prompt Engineering, AI Personalization, Customer Engagement, Generative AI, Customer Service, Self Service Technologies, Customer experience improvement, Customer Support, Performance Analysis, Performance Improvement

Skills you'll gain: Amazon CloudWatch, Amazon Web Services, Cloud Infrastructure, Cloud Security, Database Management, Cloud Services, Databases, Cloud Solutions, Amazon S3, Cloud Computing, Cloud Management, Cloud Computing Architecture, Amazon Elastic Compute Cloud, Relational Databases, Cloud Storage, AWS Identity and Access Management (IAM), Data Storage, System Monitoring, Amazon DynamoDB, Solution Architecture

Skills you'll gain: Scalability, Microservices, Cloud-Native Computing, Kubernetes, System Monitoring, Application Security, Service Management, Security Controls, Security Engineering, IT Service Management, Identity and Access Management, Software-Defined Networking, Configuration Management

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment

Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, Customer Engagement, AI Enablement, AI Workflows, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Artificial Intelligence, Automation, Analysis

Skills you'll gain: Operational Excellence, Performance Measurement, Leadership and Management, Team Leadership, Key Performance Indicators (KPIs), Cleanliness, Auditing

Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing

Skills you'll gain: Amazon S3, Amazon Web Services, AWS Identity and Access Management (IAM), Amazon DynamoDB, Cloud Security, Identity and Access Management, Cloud Computing, Cloud Computing Architecture, Relational Databases, Cloud Infrastructure, Cloud Storage, Scalability, Amazon CloudWatch, Databases, Virtual Networking, Continuous Monitoring, NoSQL

Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Service Management, Security Management, Technical Services, Enterprise Architecture, Managed Services, Risk Management Framework, IT Security Architecture, Capacity Management, Release Management, Incident Management, Service Level

Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Interviewing Skills, Problem Solving, Professionalism, Keyword Research, Verbal Communication Skills, Communication, LinkedIn