Results for "service+level"
Alex Genadinik
Skills you'll gain: Peripheral Devices, Network Troubleshooting, Desktop Support, Computer Displays, USB, Wireless Networks, Network Administration, Virtual Machines, TCP/IP, Virtualization, Virtual Local Area Network (VLAN), Network Security, Operating System Administration, Cloud Computing, Computer Networking, Hardware Troubleshooting, Virtual Private Networks (VPN), Mobile Security, Mac OS, Microsoft Windows
Skills you'll gain: System Configuration, Linux, Information Systems Security, Network Routers, Performance Tuning, Mac OS, Information Technology, Email Security, System Support, Android (Operating System), Data Maintenance, Network Security, File Systems, Multi-Factor Authentication, Scripting, Virtualization and Virtual Machines, Apple iOS, Hardware Troubleshooting, Artificial Intelligence, Authentications
Logical Operations
Skills you'll gain: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment
Skills you'll gain: Site Reliability Engineering, Service Level, Service Level Agreement, Reliability, Key Performance Indicators (KPIs), System Monitoring, Application Performance Management, Performance Measurement, Business Metrics, Continuous Monitoring, Operational Performance Management, Return On Investment, DevOps, Customer experience improvement, Incident Management, Software Development, Prioritization, Business Leadership
What brings you to Coursera today?
Skills you'll gain: Eight Disciplines Problem Solving (8D), Root Cause Analysis, Team Building, Cross-Functional Collaboration, Corrective and Preventive Action (CAPA), Complex Problem Solving, Solution Design, Service Improvement, Quality Improvement, Process Validation, Continuous Improvement Process, Verification And Validation
Logical Operations
Skills you'll gain: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Communication, Interpersonal Communications, Telephone Skills, Active Listening, Conflict Management, De-escalation Techniques, Crisis Management, Crisis Intervention
Kennesaw State University
Skills you'll gain: Customer Service, Service Recovery, Service Design, Personalized Service, Hospitality Services, Brand Loyalty, Customer experience improvement, Customer Relationship Building, Customer experience strategy (CX), Service Management, Operations Management, Operational Excellence, Customer Insights
Skills you'll gain: People Management, Leadership and Management, Team Performance Management, Team Management, Trustworthiness, Leadership, Interpersonal Communications, Team Building, Conflict Management, Performance Management, Team Leadership, Business Leadership, Active Listening, Team Motivation, Relationship Building, Honesty, Constructive Feedback, Empathy, Coaching, Organizational Strategy
CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management
Skills you'll gain: Postman API Platform, Continuous Delivery, Web Services, API Design, Business Logic, Application Programming Interface (API), CI/CD, Software Testing, Test Execution Engine, Restful API, Interactive Data Visualization, Test Case, Server Side, Application Development, Web Applications, Automation, Debugging, Data Modeling, Software Installation
In summary, here are 10 of our most popular service+level courses
- Introduction To Customer Service And Customer Support:Â Alex Genadinik
- TOTAL CompTIA A+ Core 1 (220-1201) v15:Â Packt
- TOTAL: CompTIA A+ Core 2 (220-1202) v15:Â Packt
- Excellence in Customer Service (Advanced):Â Logical Operations
- SLIs and SLOs Demystified:Â Packt
- Empathy In Customer Service To Make Customers Feed Cared For:Â Alex Genadinik
- 8D Problem Solving Specialist:Â Packt
- Customer Service:Â Logical Operations
- How to Achieve Service Excellence - Jagdish Sheth:Â Kennesaw State University
- Management Excellence for Supervisors and Leaders:Â SkillUp
