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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Microsoft

    Modern Data Architecture Fundamentals with Microsoft Fabric

    Skills you'll gain: Data Architecture, Microsoft Azure, Data Lakes, Enterprise Architecture, Data Warehousing, Data Integration, Virtualization, Cloud Storage, Data Transformation, Data Governance, Real Time Data, Scalability

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Getting Started with Jira

    Skills you'll gain: Sprint Planning, Work Breakdown Structure, Jira (Software), Dashboard, Sprint Retrospectives, User Story, Verification And Validation, Quality Assurance, Issue Tracking, Software Testing, Data Visualization, Test Planning, Workflow Management, Project Management, Data-Driven Decision-Making, Continuous Improvement Process, Kanban Principles, Agile Methodology, Capacity Planning, Root Cause Analysis

    Intermediate · Specialization · 3 - 6 Months

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    EDUCBA

    Build and Implement a Dynamic Fruits & Veg App Using Apache

    Skills you'll gain: PHP (Scripting Language), Full-Stack Web Development, Server Side

    Beginner · Course · 1 - 4 Weeks

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    IBM

    Introduction to DevOps

    Skills you'll gain: DevOps, Agile Methodology, Cloud-Native Computing, CI/CD, Test Driven Development (TDD), Scrum (Software Development), Behavior-Driven Development, Performance Metric, Accountability, Team Oriented, Culture Transformation, Microservices, Cross-Functional Collaboration

    4.8
    Rating, 4.8 out of 5 stars
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    4.1K reviews

    Beginner · Course · 1 - 3 Months

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    Coursera

    Lead and Evaluate AI Project Implementations

    Skills you'll gain: Acceptance Testing, Project Coordination, Model Deployment, Quality Assurance, User Acceptance Testing (UAT), Verification And Validation, Product Quality (QA/QC), Plan Execution, Workflow Management, Application Deployment

    Intermediate · Course · 1 - 4 Weeks

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    Yale University

    Narrative Economics

    Skills you'll gain: Behavioral Economics, Storytelling, Economics, Economic Development, Financial Forecasting, Forecasting, Socioeconomics, Social Studies, Market Dynamics, Consumer Behaviour, Analysis, Labor Relations

    4.8
    Rating, 4.8 out of 5 stars
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    890 reviews

    Beginner · Course · 1 - 4 Weeks

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    IBM

    GenAI for Executives & Business Leaders: An Introduction

    Skills you'll gain: Responsible AI, Generative AI, Data Ethics, Artificial Intelligence, AI Enablement, Governance, Business Intelligence, Business Transformation, Data-Driven Decision-Making, Customer Service

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    Rating, 4.6 out of 5 stars
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    516 reviews

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Develop and Evaluate LLM Features Effectively

    Skills you'll gain: User Acceptance Testing (UAT), Product Requirements, LLM Application, User Requirements Documents, Acceptance Testing, AI Product Strategy, Large Language Modeling, User Story, Functional Requirement, Functional Testing, Business Requirements, Scenario Testing, Requirements Analysis, Risk Management Framework, Key Performance Indicators (KPIs), Technical Communication

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Automate, Enhance, and No-Code Apps

    Skills you'll gain: No-Code Development, Workflow Management, Business Process Modeling, Process Mapping, Business Process, Data Integration

    Intermediate · Course · 1 - 4 Weeks

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    University of Virginia

    Artificial Intelligence in Marketing

    Skills you'll gain: Marketing Strategies, Digital Transformation, AI Enablement, Marketing, Marketing Analytics, Data-Driven Decision-Making, Machine Learning Algorithms, Artificial Intelligence, Digital Marketing, Business Strategy, Case Studies, Competitive Analysis, Network Analysis, Customer experience improvement, Customer Engagement

    4.6
    Rating, 4.6 out of 5 stars
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    351 reviews

    Beginner · Course · 1 - 4 Weeks

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    Edureka

    Fine-Tuning & Optimizing Large Language Models

    Skills you'll gain: Model Evaluation, LLM Application, Large Language Modeling, Prompt Engineering, Hugging Face, Transfer Learning, Context Management

    Beginner · Course · 1 - 3 Months

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    Alex Genadinik

    Empathy And Emotional Intelligence For Sales Professionals

    Skills you'll gain: Active Listening, Non-Verbal Communication, Compassion, Sales Strategy, Consultative Selling, Empathy & Emotional Intelligence, Customer Inquiries, Emotional Intelligence, Selling Techniques, Rapport Building, Communication Strategies, Consumer Behaviour, Personalized Service, Negotiation, Decision Making

    Mixed · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • Modern Data Architecture Fundamentals with Microsoft Fabric: Microsoft
  • Getting Started with Jira: Coursera
  • Build and Implement a Dynamic Fruits & Veg App Using Apache: EDUCBA
  • Introduction to DevOps: IBM
  • Lead and Evaluate AI Project Implementations: Coursera
  • Narrative Economics: Yale University
  • GenAI for Executives & Business Leaders: An Introduction: IBM
  • Develop and Evaluate LLM Features Effectively: Coursera
  • Automate, Enhance, and No-Code Apps: Coursera
  • Artificial Intelligence in Marketing: University of Virginia

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

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