Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Data Architecture, Microsoft Azure, Data Lakes, Enterprise Architecture, Data Warehousing, Data Integration, Virtualization, Cloud Storage, Data Transformation, Data Governance, Real Time Data, Scalability
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Sprint Planning, Work Breakdown Structure, Jira (Software), Dashboard, Sprint Retrospectives, User Story, Verification And Validation, Quality Assurance, Issue Tracking, Software Testing, Data Visualization, Test Planning, Workflow Management, Project Management, Data-Driven Decision-Making, Continuous Improvement Process, Kanban Principles, Agile Methodology, Capacity Planning, Root Cause Analysis
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: PHP (Scripting Language), Full-Stack Web Development, Server Side
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: DevOps, Agile Methodology, Cloud-Native Computing, CI/CD, Test Driven Development (TDD), Scrum (Software Development), Behavior-Driven Development, Performance Metric, Accountability, Team Oriented, Culture Transformation, Microservices, Cross-Functional Collaboration
Beginner · Course · 1 - 3 Months

Skills you'll gain: Acceptance Testing, Project Coordination, Model Deployment, Quality Assurance, User Acceptance Testing (UAT), Verification And Validation, Product Quality (QA/QC), Plan Execution, Workflow Management, Application Deployment
Intermediate · Course · 1 - 4 Weeks

Yale University
Skills you'll gain: Behavioral Economics, Storytelling, Economics, Economic Development, Financial Forecasting, Forecasting, Socioeconomics, Social Studies, Market Dynamics, Consumer Behaviour, Analysis, Labor Relations
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Responsible AI, Generative AI, Data Ethics, Artificial Intelligence, AI Enablement, Governance, Business Intelligence, Business Transformation, Data-Driven Decision-Making, Customer Service
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: User Acceptance Testing (UAT), Product Requirements, LLM Application, User Requirements Documents, Acceptance Testing, AI Product Strategy, Large Language Modeling, User Story, Functional Requirement, Functional Testing, Business Requirements, Scenario Testing, Requirements Analysis, Risk Management Framework, Key Performance Indicators (KPIs), Technical Communication
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: No-Code Development, Workflow Management, Business Process Modeling, Process Mapping, Business Process, Data Integration
Intermediate · Course · 1 - 4 Weeks

University of Virginia
Skills you'll gain: Marketing Strategies, Digital Transformation, AI Enablement, Marketing, Marketing Analytics, Data-Driven Decision-Making, Machine Learning Algorithms, Artificial Intelligence, Digital Marketing, Business Strategy, Case Studies, Competitive Analysis, Network Analysis, Customer experience improvement, Customer Engagement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Model Evaluation, LLM Application, Large Language Modeling, Prompt Engineering, Hugging Face, Transfer Learning, Context Management
Beginner · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Active Listening, Non-Verbal Communication, Compassion, Sales Strategy, Consultative Selling, Empathy & Emotional Intelligence, Customer Inquiries, Emotional Intelligence, Selling Techniques, Rapport Building, Communication Strategies, Consumer Behaviour, Personalized Service, Negotiation, Decision Making
Mixed · Course · 1 - 3 Months