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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    CertNexus

    IoTBIZ (Exam IOZ-110)

    Skills you'll gain: Internet Of Things, Business Planning, Project Planning, Information Technology, Systems Development Life Cycle, Software Development Life Cycle, Technology Strategies, Business Solutions, Emerging Technologies, Cloud Computing, Technology Solutions, Business Strategy, Cybersecurity, Operations, Risk Management, Software Development, Operational Efficiency, Prototyping

    Mixed · Course · 1 - 4 Weeks

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    Google Cloud

    Pengantar Gemini Enterprise

    Skills you'll gain: Google Gemini, Authorization (Computing), Gemini, Authentications, Generative AI Agents, Data Security, Application Deployment, Enterprise Architecture, AI Workflows, Data Access, Large Language Modeling, Agentic systems, LLM Application, Google Cloud Platform, Case Studies, Cloud Security, Enterprise Security, Solution Architecture, Business Logic, Data Integration

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
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    ESSEC Business School

    Strategic Business Analytics

    Skills you'll gain: Marketing Analytics, Business Analytics, Forecasting, Peer Review, Statistical Methods, Data Presentation, Predictive Analytics, Customer Analysis, Case Studies, Information Technology, Analytical Skills, Digital Transformation, Business Marketing, Advanced Analytics, Statistical Analysis, Communication, Customer Insights, Complex Problem Solving, R Programming, Data Analysis

    4.4
    Rating, 4.4 out of 5 stars
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    1.3K reviews

    Advanced · Specialization · 3 - 6 Months

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    Logical Operations

    SAP Crystal Reports 2020 Essentials

    Skills you'll gain: Data Analysis Expressions (DAX), Microsoft Excel, Data Import/Export, Spreadsheet Software, Business Reporting, Microsoft Access, Management Reporting, Report Writing, Data Presentation, Data Analysis Software, Business Intelligence Software, Data Visualization, Data Analysis, Business Intelligence, SAP Applications, Data Integration, Microsoft Office, Data Access, Databases, Editing

    Beginner · Specialization · 1 - 3 Months

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    Packt

    Ultimate ASP.NET Core Web API Development Guide

    Skills you'll gain: Restful API, ASP.NET, Postman API Platform, Application Programming Interface (API), API Design, Application Deployment, Web Development, Database Design, Authentications, API Testing, Microsoft Visual Studio, Data Modeling, Microsoft Azure, Secure Coding, Authorization (Computing), Maintainability, GitHub, Debugging, Version Control, Data Validation

    Intermediate · Course · 1 - 3 Months

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    AI CERTs

    AI for Audio and Music

    Skills you'll gain: Natural Language Processing, Digital Signal Processing, Data Ethics, Tensorflow, Responsible AI, Augmented Reality, Artificial Intelligence, AI Personalization, Music, Multimedia, Music Performance, Deep Learning, Information Privacy, Creativity

    Beginner · Course · 1 - 3 Months

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    UNSW Sydney (The University of New South Wales)

    Learning to Teach Online

    Skills you'll gain: Teaching, Digital pedagogy, Learning Management Systems, Education Software and Technology, Planning, Technology Strategies, digital literacy, Technical Communication, Content Management

    4.7
    Rating, 4.7 out of 5 stars
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    Beginner · Course · 1 - 3 Months

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    Packt

    Agile Scrum Master L1 – Certification & Mock Exams

    Skills you'll gain: Scaled Agile Framework, User Story, Team Management, ChatGPT, Stakeholder Engagement

    Beginner · Course · 3 - 6 Months

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    LearnQuest

    Mastering Sales Negotiations and Closure

    Skills you'll gain: Sales Presentation, Influencing, Persuasive Communication, Intercultural Competence, Virtual Teams, Storytelling, Behavioral Economics, Business Research, Value Propositions, Active Listening, Market Research, Empathy & Emotional Intelligence, Sales Pipelines, Marketing Psychology, Digital Communications, Collaboration, Customer Relationship Management (CRM) Software, Stakeholder Management, Strategic Communication, Cross-Functional Collaboration

    Intermediate · Specialization · 1 - 3 Months

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    Packt

    Advanced Programming with Ladder, FBD & Structured Text

    Skills you'll gain: Programmable Logic Controllers, Performance Tuning

    Advanced · Course · 1 - 3 Months

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    École Polytechnique

    How to Write and Publish a Scientific Paper (Project-Centered Course)

    Skills you'll gain: Peer Review, Journals, Scientific Methods, Research, Research Design, Proofreading, Research Methodologies, Editing, Ethical Standards And Conduct, Data Management

    4.6
    Rating, 4.6 out of 5 stars
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    2.7K reviews

    Mixed · Course · 1 - 4 Weeks

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    Coursera

    Estimate and Prioritize Product Impact

    Skills you'll gain: Prioritization, Business Priorities, Forecasting, Resource Allocation, Product Strategy, Data-Driven Decision-Making, Performance Metric, Data Analysis, Analytics, Estimation, Stakeholder Engagement, Benchmarking, Customer Acquisition Management, Project Estimation, Project Planning, Spreadsheet Software, Business Modeling

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • IoTBIZ (Exam IOZ-110): CertNexus
  • Pengantar Gemini Enterprise: Google Cloud
  • Strategic Business Analytics: ESSEC Business School
  • SAP Crystal Reports 2020 Essentials: Logical Operations
  • Ultimate ASP.NET Core Web API Development Guide: Packt
  • AI for Audio and Music: AI CERTs
  • Learning to Teach Online: UNSW Sydney (The University of New South Wales)
  • Agile Scrum Master L1 – Certification & Mock Exams: Packt
  • Mastering Sales Negotiations and Closure: LearnQuest
  • Advanced Programming with Ladder, FBD & Structured Text: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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