Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

CertNexus
Skills you'll gain: Internet Of Things, Business Planning, Project Planning, Information Technology, Systems Development Life Cycle, Software Development Life Cycle, Technology Strategies, Business Solutions, Emerging Technologies, Cloud Computing, Technology Solutions, Business Strategy, Cybersecurity, Operations, Risk Management, Software Development, Operational Efficiency, Prototyping
Mixed · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Gemini, Authorization (Computing), Gemini, Authentications, Generative AI Agents, Data Security, Application Deployment, Enterprise Architecture, AI Workflows, Data Access, Large Language Modeling, Agentic systems, LLM Application, Google Cloud Platform, Case Studies, Cloud Security, Enterprise Security, Solution Architecture, Business Logic, Data Integration
Beginner · Course · 1 - 3 Months

ESSEC Business School
Skills you'll gain: Marketing Analytics, Business Analytics, Forecasting, Peer Review, Statistical Methods, Data Presentation, Predictive Analytics, Customer Analysis, Case Studies, Information Technology, Analytical Skills, Digital Transformation, Business Marketing, Advanced Analytics, Statistical Analysis, Communication, Customer Insights, Complex Problem Solving, R Programming, Data Analysis
Advanced · Specialization · 3 - 6 Months

Logical Operations
Skills you'll gain: Data Analysis Expressions (DAX), Microsoft Excel, Data Import/Export, Spreadsheet Software, Business Reporting, Microsoft Access, Management Reporting, Report Writing, Data Presentation, Data Analysis Software, Business Intelligence Software, Data Visualization, Data Analysis, Business Intelligence, SAP Applications, Data Integration, Microsoft Office, Data Access, Databases, Editing
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Restful API, ASP.NET, Postman API Platform, Application Programming Interface (API), API Design, Application Deployment, Web Development, Database Design, Authentications, API Testing, Microsoft Visual Studio, Data Modeling, Microsoft Azure, Secure Coding, Authorization (Computing), Maintainability, GitHub, Debugging, Version Control, Data Validation
Intermediate · Course · 1 - 3 Months

AI CERTs
Skills you'll gain: Natural Language Processing, Digital Signal Processing, Data Ethics, Tensorflow, Responsible AI, Augmented Reality, Artificial Intelligence, AI Personalization, Music, Multimedia, Music Performance, Deep Learning, Information Privacy, Creativity
Beginner · Course · 1 - 3 Months

UNSW Sydney (The University of New South Wales)
Skills you'll gain: Teaching, Digital pedagogy, Learning Management Systems, Education Software and Technology, Planning, Technology Strategies, digital literacy, Technical Communication, Content Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Scaled Agile Framework, User Story, Team Management, ChatGPT, Stakeholder Engagement
Beginner · Course · 3 - 6 Months

LearnQuest
Skills you'll gain: Sales Presentation, Influencing, Persuasive Communication, Intercultural Competence, Virtual Teams, Storytelling, Behavioral Economics, Business Research, Value Propositions, Active Listening, Market Research, Empathy & Emotional Intelligence, Sales Pipelines, Marketing Psychology, Digital Communications, Collaboration, Customer Relationship Management (CRM) Software, Stakeholder Management, Strategic Communication, Cross-Functional Collaboration
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Programmable Logic Controllers, Performance Tuning
Advanced · Course · 1 - 3 Months

École Polytechnique
Skills you'll gain: Peer Review, Journals, Scientific Methods, Research, Research Design, Proofreading, Research Methodologies, Editing, Ethical Standards And Conduct, Data Management
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Prioritization, Business Priorities, Forecasting, Resource Allocation, Product Strategy, Data-Driven Decision-Making, Performance Metric, Data Analysis, Analytics, Estimation, Stakeholder Engagement, Benchmarking, Customer Acquisition Management, Project Estimation, Project Planning, Spreadsheet Software, Business Modeling
Intermediate · Course · 1 - 4 Weeks