You will explore active presence, non-verbal alignment, strategic listening, the three-layer listening lens, paraphrasing, clarifying, and reframing.

The course helps you understand different perspectives, recognize emotions, respond thoughtfully, build trust, and strengthen professional relationships.

The Judgment Pause Model helps you pause before reacting and develop more thoughtful and effective responses during workplace conversations.

Yes. You will learn inclusive listening and cultural sensitivity techniques to communicate effectively across diverse workplace environments.

You will learn practical listening, empathy, and reflective dialogue techniques to improve understanding, navigate misalignment, and strengthen team collaboration.

You will earn the Effective Listening and Empathy in the Workplace Training Certificate, validating your skills in active listening, empathy, reflective dialogue, emotional awareness, and workplace communication.

To access course materials, assignments, and earn a Certificate, you'll need to purchase the Certificate experience when you enroll in a course. Eligible learners may also have the option to start with a Free Trial. Some courses may also offer a Full Course, No Certificate option. This lets you access course materials, submit required assessments, and receive a final grade, but you won't be able to earn or purchase a Certificate.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.