Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Loyalty Programs, Marketing Analytics, Branding, Customer Engagement, Brand Management, Marketing, Marketing Strategy and Techniques, Digital Transformation, Social Media Strategy, Content Strategy, Strategic Partnership, Customer experience improvement, Customer Relationship Management, Personalized Service, Data Analysis, Technology Strategies, Innovation, Cross Platform Development, Artificial Intelligence, Ethical Standards And Conduct
Débutant · Cours · 1 à 4 semaines

Automatic Data Processing, Inc. (ADP)
Compétences que vous acquerrez: Talent Recruitment, Recruitment, Job Analysis, Consultative Approaches, Market Research, Recruitment Strategies, Talent Acquisition, Market Intelligence, Marketing Collateral, Compensation Management, Needs Assessment, Competitive Analysis, Branding, Advertising, Competitive Intelligence, Labor Compliance, Digital Brand Strategy
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Financial Statements, Financial Modeling, Financial Analysis, Working Capital, Equities, Capital Expenditure, Financial Data, Business Valuation, Accounts Receivable, Finance, Analysis, Cash Flows, Corporate Finance, Risk Analysis, Investment Banking, Depreciation, Business, Estimation
Mixte · Cours · 1 à 4 semaines

Creo Incubator
Compétences que vous acquerrez: Competitive Analysis, Sales Strategy, Entrepreneurial Finance, Market Analysis, Product Development, Go To Market Strategy, Market Opportunities, Market Research, New Product Development, Sales Process, Financial Acumen, Sales Management, Accounting, Financial Analysis, Experience Design, User Experience, Target Market, Entrepreneurship, Business Valuation, Fundraising
Intermédiaire · Spécialisation · 1 à 3 mois

Coursera
Compétences que vous acquerrez: Marketing Materials, Marketing Collateral, Cross-Channel Marketing, Marketing Design, Canva (Software), Brochures, Campaign Planning, Promotional Materials, Graphic Design, Integrated Marketing Communications, Email Marketing, Layout Design, Graphic and Visual Design, Digital Design, Web Content, Style Guides, Collaborative Software, Branding, Brand Management, Image Quality
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: WordPress, Order Processing, Order Management, Payment Processing, Content Management Systems, E-Commerce, Payment Systems, Merchant Services, Web Content, Software Installation, Shipping and Receiving, Sales Tax, Email Automation, System Configuration
Débutant · Cours · 1 à 4 semaines

University of Virginia
Compétences que vous acquerrez: Product Management, New Product Development, Product Development, Product Lifecycle Management, Product Improvement, Product Marketing, Innovation, Product Planning, Business Modeling, Stakeholder Engagement, Sales Presentations, Leadership and Management, Customer Engagement, Cross-Functional Collaboration, Customer Insights, Customer Analysis, Data-Driven Decision-Making
Débutant · Cours · 1 à 4 semaines

HubSpot Academy
Compétences que vous acquerrez: Sales Presentation, Sales Presentations, Persona Development, General Sales Practices, Lead Generation, Customer Acquisition Management, Prospecting and Qualification, Sales Prospecting, Sales Strategy, Cold Calling, Sales Process, Target Audience, Phone Sales, Sales Enablement, Prioritization, Customer Engagement, Social Media Campaigns, Social Media Marketing, Communication Strategies, Personalized Service
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Case Studies, Business Planning, Entrepreneurship, Fundraising and Crowdsourcing, Brainstorming, Proposal Development, Sales Presentations, Business Modeling, Presentations, Ideation, Stakeholder Engagement, Value Propositions, Innovation, Leadership
Intermédiaire · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Soutien à la clientèle, Mesure de la performance, Renforcement des relations avec les clients, Amélioration des services, Amélioration des processus, Support technique, Service clientèle, Résolution des plaintes des clients, Processus d'amélioration continue, Amélioration de la qualité, Assistance et services techniques, Amélioration des performances, Fidélisation de la clientèle, Engagement des clients, Gestion des relations, Indicateurs clés de performance (ICP), Amélioration de l'expérience client, Analyse des performances, Gestion des attentes
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Customer Service, Customer experience improvement, Service Design, Loyalty Programs, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Journey Mapping, Customer Engagement, Customer Support, Cross-Channel Marketing, Business Process, Integrated Marketing Communications, Customer Retention, Marketing
Débutant · Projet Guidé · Moins de 2 heures

Alfaisal University | KLD
Compétences que vous acquerrez: Customer Retention, Marketing Strategies, Customer Analysis, Brand Loyalty, Target Market, Strategic Marketing, Customer Insights, Customer Relationship Building, Customer Relationship Management, Customer Engagement, Market Dynamics, Digital Transformation
Débutant · Cours · 1 à 4 semaines