Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Alex Genadinik
Compétences que vous acquerrez: Business Development, Strategic Partnership, Negotiation, New Business Development, Relationship Building, Business Relationship Management, Professional Networking, B2B Sales, Business Strategies, Relationship Management, Proposal Development, Business Communication, Personalized Campaigns
Mixte · Cours · 1 à 3 mois

LearnKartS
Compétences que vous acquerrez: ChatGPT, Podcasting, AI Product Strategy, Content Creation, Coaching, Web Presence, Course Development, AI Enablement, Ideation, Entrepreneurship, Digital Assets, Artificial Intelligence, WordPress, Marketing Strategies, E-Commerce, Web Development, Digital Transformation, Digital Marketing, Writing, Business Acumen
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Work Breakdown Structure, Scheduling, Project Schedules, Project Controls, Timelines, Project Performance, Benchmarking, Project Management Software, Corrective and Preventive Action (CAPA), Project Management, Performance Analysis, Variance Analysis
Intermédiaire · Cours · 1 à 4 semaines

Fundação Instituto de Administração
Compétences que vous acquerrez: Ideation, Entrepreneurship, Sales Presentations, Value Propositions, Presentations, Entrepreneurial Finance, Oral Expression, Innovation, New Product Development, Brainstorming, Product Development, Business Planning, New Business Development, Business Modeling, Financial Analysis, Technology Strategies, Customer Analysis, Communication, Business Communication
Intermédiaire · Cours · 1 à 3 mois

Coursera
Compétences que vous acquerrez: Marketing Materials, Marketing Collateral, Cross-Channel Marketing, Marketing Design, Canva (Software), Brochures, Promotional Materials, Campaign Management, Graphic Design, Integrated Marketing Communications, Email Marketing, Layout Design, Graphic and Visual Design, Digital Design, Web Content, Brand Marketing, Style Guides, Collaborative Software, Content Optimization, Branding
Débutant · Cours · 1 à 4 semaines

Fundação Instituto de Administração
Compétences que vous acquerrez: Predictive Analytics, Customer Relationship Management, Machine Learning Methods, Customer Relationship Management (CRM) Software, Predictive Modeling, Data Literacy, Customer Data Management, Advanced Analytics, Data-Driven Decision-Making, Applied Machine Learning, Machine Learning Algorithms, Artificial Intelligence, Machine Learning, AI literacy, Deep Learning, Artificial Neural Networks
★ 4.7 (7) · Débutant · Cours · 1 à 4 semaines

HubSpot Academy
Compétences que vous acquerrez: HubSpot CRM, Data Visualization, Data Storytelling, Sales Pipelines, Lead Generation, Customer Relationship Management (CRM) Software, Sales Management, Sales Strategy, Sales Enablement, Dashboard, Sales Process, Customer Relationship Management, Data-Driven Decision-Making, Sales, Customer experience improvement, Customer Success Management, Customer Service, Business Reporting, Performance Metric, Key Performance Indicators (KPIs)
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: E-Commerce, Product Knowledge, Value Propositions, Scalability, Growth Strategies
Débutant · Cours · 1 à 4 semaines

Simplilearn
Compétences que vous acquerrez: HubSpot CRM, Customer Relationship Management, Online Advertising, Keyword Research, Promotional Strategies, Social Media Marketing, Advertising Campaigns, Marketing Strategies, Driving engagement, Customer Acquisition Management, Product Promotion, Search Engine Optimization, Performance Metric, Customer Engagement, Content Optimization, Business Metrics
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Intégrations AI, Intelligence artificielle, Soutien à la clientèle, Droit, Amélioration de l'expérience client, Personnalisation de l'IA, L'IA responsable, Automatisation, Analyse de la clientèle, Service clientèle, Expérience en centre d'appel, Formation à la conformité, IA responsable, Connaissance de l'IA, Éthique des données, Connaissance du client, IA générative, Technologies du libre-service, Commentaires des utilisateurs, Engagement des clients, Service personnalisé
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Réseaux neuronaux artificiels, Évaluation du modèle, Mise au point, Candidature au LLM, IA générative, Modélisation des grandes langues, Modèle de formation, Analyse comparative
Avancées · Cours · 1 à 3 mois

Alex Genadinik
Compétences que vous acquerrez: Customer Service, Client Support, Customer and Client Support, Customer Support, Client Services, Customer Retention, Customer Relationship Building, Social Media Marketing, Social Media Management, Customer Inquiries, Customer Engagement, Service Management, Drive Engagement, Customer experience improvement, Customer Complaint Resolution, Customer experience strategy (CX), Personalized Service, Service Recovery, Active Listening, Conflict Management
Mixte · Cours · 1 à 4 semaines