Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Universidad de Palermo
Compétences que vous acquerrez: Customer Analysis, Cross-Channel Marketing, Marketing Channel, Consumer Behaviour, Merchandise Displays, Point of Sale, Retail Management, Visual Merchandising, Marketing Strategies, Product Assortment, Customer experience improvement, Promotional Strategies, Merchandising, Strategic Marketing, Online Advertising, Digital Transformation, Digital Marketing Tools, Customer Engagement, E-Commerce, Brand Marketing
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Pay Per Click Advertising, Google Ads, Keyword Research, Advertising Campaigns, Search Engine Marketing, Marketing Budgets, Online Advertising, Campaign Planning, Data-Driven Marketing, Paid media, Digital Marketing Tools, Campaign Management, Advertising, Digital Advertising, Marketing Planning, Digital Marketing Campaigns, Data-Driven Decision-Making, Sales Presentation, Budgeting, Performance Metric
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Full-Stack Web Development, Responsive Web Design, Email Automation, Order Management, UI Components, Payment Processing, Order Management Systems, Data Validation, Order Processing, Web Design and Development, Search Engine Optimization, Web Applications, JavaScript Frameworks, Authentications, User Interface (UI), React.js, E-Commerce, Web Analytics and SEO, PostgreSQL, Credit/Debit Card Processing
Intermédiaire · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Canva (Software), Facebook, Marketing Materials, Advertising, Graphic and Visual Design Software, Marketing Collateral, Marketing Design, Graphic and Visual Design, Graphic Design, Branding, Content Marketing, Digital Marketing
Débutant · Projet Guidé · Moins de 2 heures

Fundação Instituto de Administração
Compétences que vous acquerrez: Marketing Analytics, Conversion Funnel Analysis, Sales Strategy, Data-Driven Marketing, Customer Analysis, Digital Analysis, Marketing Strategies, Data Visualization Software, Customer Engagement, Driving engagement, Sales, Consumer Behaviour, Market Analysis, Regression Analysis, Statistical Analysis, Target Market, Decision Tree Learning, Decision Making, Journey Mapping, Logistic Regression
Débutant · Cours · 1 à 4 semaines
Chris Croft Training
Compétences que vous acquerrez: Cost Reduction, Cost Control, Cash Management, People Management, Entrepreneurship, Operating Cost, Business, Business Leadership, Business Operations, Brand Loyalty, Leadership Development, Price Negotiation, Business Management, Business Administration, Business Planning, Business Strategy, Leadership and Management, Initiative and Leadership, Gross Profit, Entrepreneurial Finance
Débutant · Spécialisation · 3 à 6 mois

HubSpot Academy
Compétences que vous acquerrez: HubSpot CRM, Sales Management, Sales Pipelines, Customer Relationship Building, Prospecting and Qualification, Sales Process, Dashboard, Campaign Management, Service Level Agreement, Management Reporting, Workflow Management, Prioritization, Performance Reporting, Email Marketing, Performance Metric, Key Performance Indicators (KPIs)
Débutant · Cours · 1 à 3 mois

Alex Genadinik
Compétences que vous acquerrez: Marketing Psychology, Closing (Sales), Selling Techniques, Consumer Behaviour, Marketing, Negotiation, Product Marketing, Advertising, Marketing Materials, Customer Insights, Target Market, Target Audience, Customer Analysis, Customer experience improvement, Psychology, Decision Making, Critical Thinking
Mixte · Cours · 1 à 4 semaines

Alex Genadinik
Compétences que vous acquerrez: Customer Service, Client Support, Customer and Client Support, Customer Support, Client Services, Customer Retention, Customer Relationship Building, Social Media Marketing, Social Media Management, Customer Inquiries, Customer Engagement, Service Management, Drive Engagement, Customer experience improvement, Customer Complaint Resolution, Customer experience strategy (CX), Personalized Service, Service Recovery, Active Listening, Conflict Management
Mixte · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: MLOps (Machine Learning Operations), Model Evaluation, Model Training, Model Optimization, Configuration Management, Image Analysis, Debugging, Data Presentation, Experimentation, Computer Vision, Data Visualization, Deep Learning, Algorithms, Performance Tuning, Tensorflow, Failure Mode And Effects Analysis, Root Cause Analysis, Cost Management, Machine Learning, Performance Analysis
Intermédiaire · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
Débutant · Cours · 1 à 4 semaines

Tecnológico de Monterrey
Compétences que vous acquerrez: Value Propositions, Ideation, Market Opportunities, Entrepreneurship, New Product Development, Business Modeling, Innovation, New Business Development, Strategic Thinking, Entrepreneurial Finance, Sales Presentation, Business Leadership, Presentations, Customer Analysis, Succession Planning, Trend Analysis, Leadership
Avancées · Cours · 1 à 3 mois