Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Alex Genadinik
Compétences que vous acquerrez: Customer Service, Customer Complaint Resolution, Customer Relationship Building, Trustworthiness, Service Recovery, Tactfulness, Professionalism, Overcoming Objections, Expectation Management, Rapport Building, Communication Strategies, Active Listening, Empathy, Business Communication, Honesty, Positivity
Mixte · Cours · 1 à 4 semaines

Dubai College of Tourism
Compétences que vous acquerrez: Efficacité opérationnelle, Opérations, Prise de décision stratégique, Facturation, Tenue de registres, Retour sur investissement, Gestion des recettes
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Financial Analysis, Gross Profit, Financial Statement Analysis, Financial Data, Financial Acumen, Financial Statements, Business Valuation, Income Statement, Benchmarking, Equities
★ 4.9 (14) · Intermédiaire · Projet Guidé · Moins de 2 heures

Alex Genadinik
Compétences que vous acquerrez: Customer Retention, Active Listening, Customer Service, Customer Advocacy, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Client Services, Customer and Client Support, Customer Engagement, Customer Support, Interpersonal Communications, Compassion, Emotional Intelligence
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Retail Banking, Banking, Banking Services, Customer Service, Client Services, Customer Relationship Building, Financial Regulation, Customer Retention, Customer experience strategy (CX), Payment Systems, Payment Processing, Regulatory Compliance, Risk Management, Business Risk Management, Compliance Management, Compliance Training, Risk Management Framework, Regulatory Requirements, Financial Controls, Automated Clearing House
★ 4.9 (11) · Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Negotiation, Value Propositions, Communication Strategies, Communication, Strategic Communication, Compensation Strategy, Proposal Development, Compensation Management, Professionalism, Overcoming Objections, Compensation and Benefits, Marketing Psychology, Job Evaluation, Influencing, Overcoming Obstacles, Professional Networking, Benchmarking, Personal Development
★ 5 (16) · Mixte · Cours · 1 à 4 semaines

HubSpot Academy
Compétences que vous acquerrez: HubSpot CRM, Sales Management, Service Level Agreement, Sales Process, Workflow Management, Prospecting and Qualification, Inside Sales, Dashboard, Service Level, Management Reporting, Email Marketing, Performance Metric, Key Performance Indicators (KPIs), Prioritization, Auditing
Débutant · Cours · 1 à 3 mois

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Loyalty Programs, Marketing Analytics, Branding, Customer Engagement, Brand Management, Marketing, Marketing Strategy and Techniques, Digital Transformation, Social Media Strategy, Content Strategy, Strategic Partnership, Customer experience improvement, Customer Relationship Management, Personalized Service, Data Analysis, Technology Strategies, Innovation, Cross Platform Development, Artificial Intelligence, Ethical Standards And Conduct
Débutant · Cours · 1 à 4 semaines

John Wiley & Sons
Compétences que vous acquerrez: Financial Statements, Financial Statement Analysis, Capital Budgeting, International Finance, Portfolio Management, Financial Analysis, Corporate Finance, Income Statement, Financial Modeling, Business Valuation, Balance Sheet, Behavioral Economics, Risk Management, Portfolio Risk, Financial Management, Corporate Strategy, Investment Management, Financial Market, Cash Flows, Forecasting
Débutant · Cours · 3 à 6 mois

Compétences que vous acquerrez: Balancing (Ledger/Billing), Billing & Invoicing, Accounts Payable, Accounting Software, Ledgers (Accounting), Reconciliation, Billing, Accounts Payable and Receivable, Payment Processing and Collection, Billing Systems, Accounting and Finance Software, Billing Inquiries, Accounting Records, Audit Working Papers, QuickBooks (Accounting Software), Accounts Receivable, Bookkeeping, Invoicing, Financial Accounting, Process Optimization
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Content Optimization, Social Media Content, Search Engine Optimization, Digital Content, Marketing Design, Web Analytics and SEO, Graphic Design, Content Strategy, Social Media, Style Guides, Content Marketing, Marketing Materials, Journey Mapping, Branding, Brand Management, Brand Strategy, Auditing, Sales Process
Débutant · Cours · 1 à 3 mois

John Wiley & Sons
Compétences que vous acquerrez: Financial Modeling, Investment Banking, Financial Statement Analysis, Financial Statements, Financial Data, Financial Analysis, Finance, Business Valuation, Cash Flows, Mergers & Acquisitions, Financial Forecasting, Analysis, Cash Flow Forecasting, Capital Markets, Corporate Finance, Benchmarking, Equities
Intermédiaire · Cours · 1 à 4 semaines