Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: Service Management, IT Service Management, Service Level, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Software Documentation, Continuous Improvement Process, Customer Support, Customer experience improvement, Incident Management, AI Enablement, Record Keeping, AI Integrations
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Profit and Loss (P&L) Management, Specialized Accounting, Gross Profit, Accounting Systems, Decision Making
Débutant · Cours · 1 à 4 semaines

New York Institute of Finance
Compétences que vous acquerrez: Supply Chain Management, Supplier Management, Supplier Risk Management, Supplier Relationship Management, Prospecting and Qualification, Accounts Payable, Commercial Lending, FinTech, Procurement, Customer Analysis, Finance, Credit Risk, Working Capital, Revenue Management, Cash Flows, Accounts Receivable, Technology Solutions
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Microsoft Excel, Excel Formulas, Data Storytelling, Mergers & Acquisitions, Data Transformation, Interactive Data Visualization, Spreadsheet Software, Data Presentation, Business Valuation, Financial Modeling, Case Studies, Analysis, Financial Statement Analysis, Financial Analysis, Market Data, Benchmarking
Intermédiaire · Cours · 1 à 4 semaines

University of Colorado Boulder
Compétences que vous acquerrez: Advertising, Promotional Materials, Advertising Campaigns, Marketing Materials, Marketing Collateral, Ideation, Graphic Design, Marketing Design, Graphic and Visual Design, Design, Online Advertising, Design Elements And Principles, Digital Advertising, Copywriting, Design Thinking, Marketing Communications, Social Media Campaigns, Strategic Communication, Social Media, Business Communication
Débutant · Cours · 1 à 3 mois

Coursera
Compétences que vous acquerrez: People Analytics, Human Resource Strategy, Human Resources, Business Priorities, Organizational Strategy, Human Capital, Workforce Planning, Business Analytics, Data Storytelling, Performance Measurement, Business Metrics, Key Performance Indicators (KPIs), Business Intelligence, Business Strategy, Data-Driven Decision-Making, Analytics, Strategic Decision-Making, Benchmarking, Business Acumen, AI Workflows
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Star Schema, Role-Based Access Control (RBAC), Power BI, Database Design, Data Modeling, Data Analysis Expressions (DAX), Authorization (Computing), Relational Databases, Financial Data, Data Security, Security Controls, Dashboard, Data Access, Dashboard Creation, Model Deployment, Gross Profit, Cloud Deployment, Performance Improvement
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Marketing Analytics, Customer Analysis, Customer Insights, Marketing Effectiveness, Data-Driven Marketing, Marketing Budgets, Spreadsheet Software, Return On Investment, Customer Relationship Management, Customer Retention, Marketing Strategies, Target Audience, Data-Driven Decision-Making, Data Transformation, Growth Strategies
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Statistical Reporting, Web Analytics, Statistical Process Controls, Data Analysis, Statistical Analysis, Strategic Decision-Making, Analytics, Statistical Methods, Quality Monitoring, Business Metrics, Performance Metric, Anomaly Detection, Descriptive Analytics, Customer Engagement, Benchmarking
Intermédiaire · Cours · 1 à 4 semaines

Alex Genadinik
Compétences que vous acquerrez: Growth Strategies, Advertising Campaigns, Marketing Strategies, Search Engine Marketing, Advertising, Marketing, Content Optimization, Digital Advertising, Lead Generation, Web Presence
Mixte · Cours · 1 à 4 semaines

Kennesaw State University
Compétences que vous acquerrez: Customer Service, Business Strategy, Competitive Analysis, Service Design, Hospitality Services, Service Recovery, Personalized Service, Brand Loyalty, Market Dynamics, Corporate Strategy, Market Analysis, Product Strategy, Growth Strategies, Product Improvement, Market Share, Product Lifecycle Management, Product Management, Market Opportunities, Business Development, Innovation
Débutant · Spécialisation · 1 à 3 mois

Compétences que vous acquerrez: Model Training, Benchmarking, Decision Intelligence, Resource Utilization, Cost Estimation, Resource Consumption Accounting, Memory Management, Run Chart, Analysis, Cost Management
Intermédiaire · Cours · 1 à 4 semaines