Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Coursera
Compétences que vous acquerrez: Overcoming Objections, Data Storytelling, Persuasive Communication, Data Presentation, People Analytics, Human Resource Strategy, Oral Expression, Presentations, Benchmarking, Prompt Engineering Tools, Stakeholder Communications, Data Literacy, Data Validation, AI Integrations, AI Personalization, Artificial Intelligence, Correlation Analysis, Verification And Validation
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Salesforce, Data Management, Customer Relationship Management (CRM) Software, Systems Administration, Customer Relationship Management, Administration, Dashboard, Management Reporting, Business Reporting, Enterprise Application Management, User Provisioning, User Accounts, Business Software, Data Modeling, Workflow Management, Data Import/Export, Client Support, Role-Based Access Control (RBAC), Multi-Tenant Cloud Environments, Process Development
Débutant · Cours · 3 à 6 mois

New York Institute of Finance
Compétences que vous acquerrez: Supply Chain Management, Supplier Management, Supplier Risk Management, Supplier Relationship Management, Prospecting and Qualification, Accounts Payable, Commercial Lending, FinTech, Procurement, Customer Analysis, Finance, Credit Risk, Working Capital, Revenue Management, Cash Flows, Accounts Receivable, Technology Solutions
Intermédiaire · Cours · 1 à 3 mois

CertNexus
Compétences que vous acquerrez: Data Science, Data Strategy, Internet Of Things, AI Product Strategy, Analytics, Big Data, Data Collection, Artificial Intelligence, Descriptive Analytics, Artificial Intelligence and Machine Learning (AI/ML), Predictive Analytics, Process Optimization, Process Improvement and Optimization, Cloud Computing, Operations, Marketing, Operational Efficiency, Customer Service, User Experience, Prototyping
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Gemini, Google Gemini, Generative AI, Customer Relationship Management, Predictive Modeling, Applied Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), SQL, Google Cloud Platform, Jupyter, Business Workflow Analysis, Query Languages, Big Data
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Gemini, Google Gemini, Generative AI, Google Cloud Platform, Customer Relationship Management, Predictive Modeling, SQL, Big Data, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Python Programming
Intermédiaire · Cours · 1 à 4 semaines

Google Cloud
Compétences que vous acquerrez: Gemini, Google Gemini, Applied Machine Learning, Google Cloud Platform, Generative AI, Customer Relationship Management, Predictive Modeling, Query Languages, SQL, AI Integrations, Data Analysis
Intermédiaire · Cours · 1 à 4 semaines

Universitat Politècnica de València
Compétences que vous acquerrez: Quality Management, Digital Content, Digital Media Strategy, Quality Improvement, Online Advertising, Digital Advertising, Quality Management Systems, Information Technology, Security Awareness, IT Management, Information Privacy, Personally Identifiable Information, Cybersecurity, Malware Protection, Cyber Attacks, Data Security, Business Technologies, Information Systems, E-Commerce, Global Marketing
Débutant · Cours · 1 à 3 mois

Coursera
Compétences que vous acquerrez: Customer Relationship Management (CRM) Software, Marketing Automation, Customer Relationship Management, Email Automation, Customer Analysis, Customer Engagement, Customer Retention, Email Marketing, Driving engagement, Conversion Funnel Analysis, Customer Communications Management, AI Personalization, Customer experience improvement, Automation, Workflow Management, Copywriting, Data-Driven Decision-Making, Workforce Planning, Communication
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Merchandise Displays, Visual Merchandising, Workflow Management, Project Scoping, E-Commerce, Business Workflow Analysis, Content Management Systems, Information Architecture, Project Planning, User Interface and User Experience (UI/UX) Design, Software Installation
Débutant · Cours · 1 à 4 semaines

Google Cloud
Compétences que vous acquerrez: Gemini, Google Gemini, Generative AI, Google Cloud Platform, Applied Machine Learning, SQL, AI Workflows, Query Languages, Predictive Modeling, AI Integrations, Customer Relationship Management
Intermédiaire · Cours · 1 à 4 semaines

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Disabilities, Customer experience improvement, Customer Relationship Management, Customer Relationship Management (CRM) Software, Driving engagement, Self Service Technologies, Customer Engagement, Personalized Service, Loyalty Programs, Merchandising, Diversity and Inclusion, Events and Conferences, AI Personalization, Experience Design, Multimedia, Augmented Reality, Drive Engagement, Digital Transformation, Storytelling, Automation
Débutant · Cours · 1 à 4 semaines