Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Coursera
Compétences que vous acquerrez: Overcoming Objections, Data Storytelling, Persuasive Communication, Data Presentation, People Analytics, Human Resource Strategy, Oral Expression, Presentations, Benchmarking, Prompt Engineering Tools, Stakeholder Communications, Data Literacy, Data Validation, AI Integrations, AI Personalization, Artificial Intelligence, Correlation Analysis, Verification And Validation
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Generative Model Architectures, Generative AI, AI Product Strategy, Large Language Modeling, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Business Strategy, Data Strategy, Data Ethics, Artificial Neural Networks, Process Improvement, Process Improvement and Optimization, Cloud Computing, Operational Efficiency, Process Optimization, Big Data, Customer Service, Natural Language Processing, User Experience, Marketing
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Prompt Engineering, Prompt Patterns, Token Optimization, LLM Application, MLOps (Machine Learning Operations), Retrieval-Augmented Generation, Technical Documentation, Performance Tuning, Large Language Modeling, Technical Writing, Model Optimization, Configuration Management, Performance Testing, Data Maintenance, Benchmarking, Requirements Analysis
Intermédiaire · Cours · 1 à 4 semaines

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Disabilities, Customer experience improvement, Customer Relationship Management, Customer Relationship Management (CRM) Software, Driving engagement, Self Service Technologies, Customer Engagement, Personalized Service, Loyalty Programs, Merchandising, Diversity and Inclusion, Events and Conferences, AI Personalization, Experience Design, Multimedia, Augmented Reality, Drive Engagement, Digital Transformation, Storytelling, Automation
Débutant · Cours · 1 à 4 semaines
Compétences que vous acquerrez: Java, Java Programming, Performance Tuning, Data Structures, Software Engineering, Tree Maps, Scalability, Algorithms, Benchmarking, Theoretical Computer Science
Avancées · Cours · 1 à 4 semaines

Universitat Politècnica de València
Compétences que vous acquerrez: Business Systems, Business Technologies, Enterprise Resource Planning, Excel Formulas, Supply Chain Systems, Enterprise Application Management, Supply Chain Management, Geospatial Information and Technology, Management Information Systems, Geographic Information Systems, Web Development, GIS Software, Web Presence, Web Applications, Customer Relationship Management
Débutant · Cours · 1 à 3 mois

Google Cloud
Compétences que vous acquerrez: Gemini, Google Gemini, Generative AI, Customer Relationship Management, Large Language Modeling, Google Cloud Platform, Big Data, Jupyter, Customer Analysis, AI Workflows, Artificial Intelligence and Machine Learning (AI/ML), SQL
Intermédiaire · Cours · 1 à 4 semaines

Google Cloud
Compétences que vous acquerrez: Gemini, Google Gemini, Customer Relationship Management, Google Cloud Platform, Generative AI, Large Language Modeling, Applied Machine Learning, Predictive Modeling, Artificial Intelligence, Query Languages
Intermédiaire · Cours · 1 à 4 semaines

Google Cloud
Compétences que vous acquerrez: Gemini, Google Gemini, SQL, Generative AI, Applied Machine Learning, Google Cloud Platform, Customer Relationship Management, Query Languages, Python Programming
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Pinterest, Product Promotion, Advertising, Advertising Campaigns, Merchandising, E-Commerce, Content Creation, Social Media Marketing, Social Media
Débutant · Projet Guidé · Moins de 2 heures

Coursera
Compétences que vous acquerrez: Customer Relationship Management (CRM) Software, Email Marketing, Data Mapping, Marketing Automation, Data Validation, Customer Relationship Management, Gmail, Email Automation, Marketing Effectiveness, Data Integration, Marketing, Customer Data Management, Personalized Campaigns, Data Quality, Data Import/Export, Operational Efficiency
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Customer Relationship Management (CRM) Software, Marketing Automation, Customer Relationship Management, Email Automation, Customer Analysis, Customer Engagement, Customer Retention, Email Marketing, Driving engagement, Conversion Funnel Analysis, Customer Communications Management, AI Personalization, Customer experience improvement, Automation, Workflow Management, Copywriting, Data-Driven Decision-Making, Workforce Planning, Communication
Intermédiaire · Cours · 1 à 4 semaines