Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Kennesaw State University
Compétences que vous acquerrez: Customer Service, Business Strategy, Competitive Analysis, Service Design, Hospitality Services, Service Recovery, Personalized Service, Brand Loyalty, Market Dynamics, Corporate Strategy, Market Analysis, Product Strategy, Growth Strategies, Product Improvement, Market Share, Product Lifecycle Management, Product Management, Market Opportunities, Business Development, Innovation
Débutant · Spécialisation · 1 à 3 mois

Compétences que vous acquerrez: Marketing Analytics, Customer Analysis, Customer Insights, Marketing Effectiveness, Data-Driven Marketing, Marketing Budgets, Spreadsheet Software, Return On Investment, Customer Relationship Management, Customer Retention, Marketing Strategies, Target Audience, Data-Driven Decision-Making, Data Transformation, Growth Strategies
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Overcoming Objections, Data Storytelling, Persuasive Communication, Data Presentation, People Analytics, Human Resource Strategy, Oral Expression, Presentations, Benchmarking, Prompt Engineering Tools, Stakeholder Communications, Data Literacy, Data Validation, AI Integrations, AI Personalization, Artificial Intelligence, Correlation Analysis, Verification And Validation
Débutant · Cours · 1 à 4 semaines

CertNexus
Compétences que vous acquerrez: Data Science, Data Strategy, Internet Of Things, AI Product Strategy, Analytics, Big Data, Data Collection, Artificial Intelligence, Descriptive Analytics, Artificial Intelligence and Machine Learning (AI/ML), Predictive Analytics, Process Optimization, Process Improvement and Optimization, Cloud Computing, Operations, Marketing, Operational Efficiency, Customer Service, User Experience, Prototyping
Mixte · Cours · 1 à 3 mois

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Disabilities, Customer experience improvement, Customer Relationship Management, Customer Relationship Management (CRM) Software, Driving engagement, Self Service Technologies, Customer Engagement, Personalized Service, Loyalty Programs, Merchandising, Diversity and Inclusion, Events and Conferences, AI Personalization, Experience Design, Multimedia, Augmented Reality, Drive Engagement, Digital Transformation, Storytelling, Automation
Débutant · Cours · 1 à 4 semaines
Compétences que vous acquerrez: Java, Java Programming, Performance Tuning, Data Structures, Software Engineering, Tree Maps, Scalability, Algorithms, Benchmarking, Theoretical Computer Science
Avancées · Cours · 1 à 4 semaines

Universitat Politècnica de València
Compétences que vous acquerrez: Business Systems, Business Technologies, Enterprise Resource Planning, Excel Formulas, Supply Chain Systems, Enterprise Application Management, Supply Chain Management, Geospatial Information and Technology, Management Information Systems, Geographic Information Systems, Web Development, GIS Software, Web Presence, Web Applications, Customer Relationship Management
Débutant · Cours · 1 à 3 mois

Google Cloud
Compétences que vous acquerrez: Gemini, Google Gemini, Generative AI, Customer Relationship Management, Large Language Modeling, Google Cloud Platform, Big Data, Jupyter, Customer Analysis, AI Workflows, Artificial Intelligence and Machine Learning (AI/ML), SQL
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Robotic Process Automation, Product Automation, Mobile Development Tools, Customer Insights, Automation, Business Process Automation, Workflow Management, Web Scraping, E-Commerce, Development Environment, Image Analysis, Analysis, Hypertext Markup Language (HTML)
Débutant · Cours · 1 à 4 semaines

Google Cloud
Compétences que vous acquerrez: Gemini, Google Gemini, Customer Relationship Management, Google Cloud Platform, Generative AI, Large Language Modeling, Applied Machine Learning, Predictive Modeling, Artificial Intelligence, Query Languages
Intermédiaire · Cours · 1 à 4 semaines

Google Cloud
Compétences que vous acquerrez: Google Gemini, Gemini, Generative AI, Google Cloud Platform, Large Language Modeling, Customer Relationship Management, AI literacy, Applied Machine Learning, SQL, AI Integrations, Artificial Intelligence and Machine Learning (AI/ML), Data Analysis
Intermédiaire · Cours · 1 à 4 semaines

Universitat Politècnica de València
Compétences que vous acquerrez: Quality Management, Digital Content, Digital Media Strategy, Quality Improvement, Online Advertising, Digital Advertising, Quality Management Systems, Information Technology, Security Awareness, IT Management, Information Privacy, Personally Identifiable Information, Cybersecurity, Malware Protection, Cyber Attacks, Data Security, Business Technologies, Information Systems, E-Commerce, Global Marketing
Débutant · Cours · 1 à 3 mois