Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: Logiciel Tableau, Indicateurs clés de performance (ICP), Gestion de portefeuille, Tableau de bord, Analyse des tendances, Création de tableaux de bord, Visualisation interactive des données, Récit de données, Analyse des performances, Gestion des investissements, Logiciel de visualisation de données, Présentation des données, Logiciel de tableur, Données financières
Débutant · Cours · 1 à 3 mois
Madecraft
Compétences que vous acquerrez: Business Analytics, Analytics, Data Analysis, Dashboard Creation, Dashboard, Business Intelligence, Marketing Analytics, Analytical Skills, Analysis, Data-Driven Decision-Making, Data Presentation, Excel Formulas, Data Literacy, Data Visualization, Business Analysis, Microsoft Excel, Predictive Analytics, Key Performance Indicators (KPIs), Descriptive Analytics, Statistical Reporting
Débutant · Cours · 1 à 3 mois

Coursera
Compétences que vous acquerrez: Decision Making, Strategic Decision-Making, Solution Selling, Decision Intelligence, Sales, Data-Driven Decision-Making, Decision Support Systems, Complex Problem Solving, Cost Benefit Analysis, Decision Tree Learning, Negotiation, Prioritization, Return On Investment
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Professional Development, Customer Relationship Management, Interpersonal Communications, Service Recovery, Business Communication, Communication Strategies, Strategic Communication, Customer Communications Management, Emotional Intelligence, Crisis Management, Compassion, Solution Delivery, Action Oriented
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Customer Data Management, Dashboard, Customer Relationship Management (CRM) Software, Dashboard Creation, Customer Relationship Management, Lead Generation, Excel Macros, Spreadsheet Software, Data Maintenance, Data Management, Automation, Data Entry, Microsoft Excel, Customer Relationship Building, Relationship Management, Business Process, Sales, Business, Productivity, Decision Making
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Month End Closing, General Ledger, Financial Statements, General Accounting, Business Metrics, Bookkeeping, Accounting Software, Accounting, Financial Statement Analysis, Ledgers (Accounting), Financial Analysis, Financial Accounting, QuickBooks (Accounting Software), Excel Formulas, Financial Reporting, Income Statement, Variance Analysis, Accounting Records, Financial Forecasting, Financial Management
Débutant · Cours · 1 à 3 mois

Coursera
Compétences que vous acquerrez: Email Marketing, Campaign Management, Campaign Planning, Marketing Planning, Promotional Materials, Target Audience, Workflow Management, Direct Marketing, Content Creation
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Overcoming Objections, Diversity Equity and Inclusion Initiatives, Stakeholder Engagement, Stakeholder Communications, Influencing, Advocacy, Diversity and Inclusion, Diversity Training, Diversity Awareness, Stakeholder Management, Strategic Communication, Stakeholder Analysis, Conflict Management, Collaboration, Communication, Interactive Learning, Simulation and Simulation Software, Decision Making
Intermédiaire · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Email Marketing, Email Automation, Marketing Automation, Content Performance Analysis, Campaign Management, A/B Testing, Data-Driven Marketing, Data-Driven Decision-Making, Case Studies, Email Security, Performance Metric, E-Commerce, Automation, Product Improvement, Disaster Recovery, Process Improvement and Optimization, Recruitment, Security Awareness
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Web Analytics and SEO, Web Design, Web Design and Development, Content Management Systems, E-Commerce, Blogs, Information Architecture, Content Management, Style Guides, Design Elements And Principles, Role-Based Access Control (RBAC), Payment Systems
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Verbal Communication Skills, Client Services, Oral Expression, Interpersonal Communications, Communication, Customer Relationship Building, Active Listening, Communication Strategies, Customer and Client Support, Consultative Approaches, Operational Risk, Risk Management Framework, Compliance Management, Business Communication, Constructive Feedback, Regulatory Compliance, Bank Regulations, Banking, Customer experience improvement, Banking Services
Débutant · Cours · 1 à 4 semaines

Dubai College of Tourism
Compétences que vous acquerrez: Upselling, Guest Relations, Closing (Sales), Cross Selling, Selling Techniques, Consultative Selling, General Sales Practices, Personalized Service, Hospitality Services, Customer experience improvement, Cultural Sensitivity, Customer Relationship Building, Hospitality, Needs Assessment, Communication Strategies, Business Ethics
Débutant · Cours · 1 à 4 semaines