Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Fundação Instituto de Administração
Compétences que vous acquerrez: Strategic Leadership, Strategic Marketing, Business Strategy, Stakeholder Analysis, Business Strategies, Leadership Studies, Marketing Strategies, Marketing, Leadership, Leadership Development, Organizational Leadership, Business Modeling, Marketing Strategy and Techniques, Brand Marketing, Customer Analysis, Strategic Planning, Strategic Thinking, Business Planning, Organizational Strategy, Corporate Strategy
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Negotiation, Critical Thinking and Problem Solving, Prioritization, Conflict Management, Time Management, De-escalation Techniques, Communication, Stress Management, Empathy & Emotional Intelligence, Problem Solving, Closing (Sales), Critical Thinking, Communication Strategies, Business Priorities, Goal-Oriented, Professionalism, Emotional Intelligence, Business Ethics, Goal Setting, Self-Awareness
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Canva (Software), Digital Design, Design Elements And Principles, Product Design, Creative Design, Design Software, Graphic and Visual Design Software, Layout Design, Digital Assets, Intellectual Property, Web Analytics, Graphic Design, Content Creation, Journals, Sales, Marketing, Business Development
Intermédiaire · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Inventory Management, Customer Data Management, Order Processing, Order Management, Order Fulfillment, Inventory Management System, Inventory Control, Product Assortment, Account Management, E-Commerce, Web Analytics, Retail Management, Product Management, Content Management Systems, Retail Store Operations, Performance Analysis, Editing, Marketing, Business
Débutant · Projet Guidé · Moins de 2 heures

Microsoft
Compétences que vous acquerrez: Mediation, Customer Complaint Resolution, Root Cause Analysis, Conflict Management, Discussion Facilitation, Solution Design, AI literacy, Professionalism, Service Improvement, Customer Service, Customer experience improvement, Quality Improvement, Problem Solving, Decision Intelligence, Service Recovery, AI Enablement, Customer Analysis, Customer Insights, Customer Success Management, Customer Engagement
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Reverse Logistics, Retail Management, Retail Store Operations, Strategic Sourcing, Inventory and Warehousing, Customer experience improvement, Procurement, Customer experience strategy (CX), Warehouse Management, Warehousing, Transportation, Supply Chain, and Logistics, Supply Chain, Supply Management, Customer Service, Logistics, Operations Management, Customer Relationship Management, Relationship Management, Operations, Operational Efficiency
Mixte · Cours · 1 à 3 mois

Coursera
Compétences que vous acquerrez: Prompt Engineering, HubSpot CRM, Customer Analysis, Marketing Automation, Customer Relationship Management (CRM) Software, Prompt Patterns, Email Automation, Marketing Analytics, Prompt Engineering Tools, AI Personalization, Customer Insights, Customer Relationship Management, Generative AI, Data-Driven Marketing, Email Marketing, ChatGPT, Lead Generation, AI Workflows, Customer Data Management, Marketing Strategies
Débutant · Cours · 3 à 6 mois
Madecraft
Compétences que vous acquerrez: Google Analytics, Marketing Analytics, Web Analytics, Data-Driven Marketing, Analytics, Digital Analysis, Customer Analysis, Digital Marketing Tools, Business Reporting, Customer Insights, Target Audience, Performance Reporting, Marketing Channel, Business Metrics, E-Commerce, Advertising Campaigns, Customer Acquisition Management, Event Monitoring, Customer Retention, Demography
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: AI Personalization, Django (Web Framework), Payment Processing, Product Assortment, Credit/Debit Card Processing, Merchant Services, Order Management, Merchandise Maintenance, Payment Processing and Collection, E-Commerce, Order Management Systems, Language Interpretation, Translation, and Studies, Order Processing, Web Applications, Web Frameworks, Python Programming, Personalized Service, Billing & Invoicing, Customer experience improvement, Ajax
Intermédiaire · Cours · 1 à 4 semaines

Intel
Compétences que vous acquerrez: Automatisation, Intelligence artificielle et apprentissage automatique (IA/ML), L'activation de l'IA, Intelligence artificielle, Ventes B2B, L'IA responsable, IA responsable, Connaissance de l'IA
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Financial Statement Analysis, Financial Statements, Financial Analysis, Balance Sheet, Income Statement, Market Data, Benchmarking, Business Valuation, Financial Data, Competitive Analysis, Analysis, Finance, Corporate Finance, Financial Trading, Case Studies, Investment Banking, Financial Services, Banking, Banking Services, Research
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Travel Arrangements, Booking (Sales), Hospitality, Hospitality Services, Hospitality Management, Transportation Operations, Transportation Management, Global Positioning Systems, Operations, Healthcare Industry Knowledge, Strong Work Ethic
Mixte · Cours · 1 à 4 semaines