Does this course cover tone, emotions, and nonverbal cues?

Yes, the course covers tone, emotions, and nonverbal cues as part of understanding workplace conversations. You’ll learn to recognize these cues while avoiding assumptions about another person’s intent.

Is this course useful for remote, hybrid, and diverse teams?

Yes. You’ll learn how to adapt active listening techniques for hybrid and remote teams, meetings, group discussions, cultures, and different communication styles. The course helps you adjust your listening approach across different workplace settings.

What makes this Active Listening Skills course Different?

The course focuses on practical active listening skills that you can apply in real-world workplace situations. Scenario-based learning, dialogue, role plays, and assessments help you practice listening to understand others, handle difficult conversations, and build stronger workplace relationships.

What will I get if I purchase the Certificate?

When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Active Listening Skills

Développez des compétences très recherchées grâce à un abonnement d'un an à Coursera Plus, désormais à 239 $. Profitez-en dès maintenant.

Ce cours n'est pas disponible en Français (France)

Nous sommes actuellement en train de le traduire dans plus de langues.

Active Listening Skills

Instructeur : LearnKartS

Inclus avec En savoir plus

4 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Débutant

Expérience recommandée

5 heures à compléter

Planning flexible

Apprenez à votre propre rythme

4 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Débutant

Expérience recommandée

5 heures à compléter

Planning flexible

Apprenez à votre propre rythme

Ce que vous apprendrez

Practical active listening techniques for better workplace communication, understanding, and professional relationships.
Listening habits, assumptions, attention barriers, and cognitive influences that affect understanding.
Effective listening practices using questions, paraphrasing, reflection, pauses, and nonverbal cues.
Empathetic listening and adaptable approaches to feedback, disagreements, cultural differences, and remote or hybrid teamwork.

Compétences que vous acquerrez

Catégorie : Rapport Building
Catégorie : Empathy
Catégorie : Adaptability
Catégorie : Emotional Intelligence
Catégorie : Self-Awareness
Catégorie : Relationship Building
Catégorie : Team Collaboration
Catégorie : Constructive Feedback
Catégorie : Intercultural Competence
Catégorie : Collaboration
Catégorie : Verbal Communication Skills
Catégorie : Cultural Sensitivity
Catégorie : Active Listening
Catégorie : Interpersonal Communications
Catégorie : Cultural Responsiveness
Catégorie : Cultural Diversity
Catégorie : Communication
Catégorie : Communication Strategies
Catégorie : Non-Verbal Communication
Catégorie : Conflict Management

Détails à connaître

Certificat partageable

Ajouter à votre profil LinkedIn

Récemment mis à jour !

octobre 2026

Évaluations

4 devoirs

Enseigné en Anglais

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Il y a 4 modules dans ce cours

The way you listen can change the way you communicate, respond, and connect at work. This Active Listening Skills course helps you build listening skills to understand others, handle difficult conversations, and strengthen workplace relationships.

You’ll start by learning how listening habits, assumptions, attention, memory, bias, emotions, and communication styles affect understanding. Next, you’ll develop practical listening skills through questioning, paraphrasing, reflection, silence, pauses, empathy, and nonverbal cues. Finally, you’ll apply these skills to handle disagreements, difficult conversations, group discussions, cultural differences, and remote or hybrid interactions through realistic workplace scenarios. Designed for employees, team leads, supervisors, and managers, this beginner-level course requires no experience. By the end, you’ll be able to listen with greater empathy, clarify meaning with confidence, and adapt your listening approach to build stronger workplace communication. Start building effective listening skills today and make every workplace conversation count.

Discover the fundamentals of active listening, including listening styles, empathetic communication, and common barriers that affect understanding. Learn to recognize your listening habits and develop techniques for more meaningful conversations.

Inclus

6 vidéos1 devoir5 plugins

6 vidéosTotal 30 minutes

Why Active Listening is Important4 minutes
What Active Listening Really Means4 minutes
Types of Active Listening5 minutes
Recognizing Your Own Listening Habits5 minutes
Overcoming Common Barriers to Active Listening5 minutes
What Good Listening Looks and Sounds Like7 minutes

1 devoirTotal 15 minutes

Checkpoint Quiz15 minutes

5 pluginsTotal 34 minutes

Podcast: Same Conversation, Different Outcome4 minutes
Building Stronger Connections Through Empathetic Listening10 minutes
Listening Traps: How Assumptions and Distractions Get in the Way10 minutes
Interactive Activity: Catch the Listening Mistakes5 minutes
Key Takeaways5 minutes

Explore how attention, memory, and bias influence listening, and understand practical frameworks such as HURIER, RASA, and SOLER. Develop skills in interpreting nonverbal cues, asking open-ended questions, using silence, and paraphrasing effectively.

Inclus

7 vidéos1 devoir5 plugins

7 vidéosTotal 39 minutes

Why Hearing Isn't the Same as Understanding3 minutes
The Brain Behind Active Listening5 minutes
The HURIER Model and Covey's 5 Levels of Listening6 minutes
The RASA Framework and SOLER: Verbal and Nonverbal Listening7 minutes
Using Silence and Pauses to Listen Better5 minutes
Asking Open-Ended Questions to Understand Better5 minutes
Paraphrasing Without Simply Repeating7 minutes

1 devoirTotal 15 minutes

Checkpoint Quiz15 minutes

5 pluginsTotal 30 minutes

How Attention, Memory, and Bias Shape What We Hear5 minutes
Interactive Activity: Did You Hear What Was Really Said?5 minutes
Listening Beyond Words: Tone, Emotion, and Non-Verbal Cues10 minutes
Interactive Activity: Say It Back, But Better5 minutes
Key Takeaways5 minutes

Learn to apply active listening during disagreements, emotional conversations, and feedback discussions while remaining empathetic and open-minded. Strengthen your communication skills across cultures, meetings, and remote teams, and build lasting listening habits.

Inclus

7 vidéos1 devoir5 plugins

7 vidéosTotal 38 minutes

Why Active Listening Becomes Hard When Conversations Get Difficult4 minutes
The Role of Active Listening During Disagreements7 minutes
Listening to Feedback Without Becoming Defensive4 minutes
Listen Before You Solve6 minutes
Listening in Meetings and Group Discussions7 minutes
Effective Listening Across Hybrid and Remote Teams7 minutes
Turning Active Listening Into Everyday Practice3 minutes

1 devoirTotal 15 minutes

Checkpoint Quiz15 minutes

5 pluginsTotal 35 minutes

Active Listening Across Cultures and Communication Styles10 minutes
Staying Curious When Emotions Run High10 minutes
Interactive Activity: Defuse the Defensive Reaction5 minutes
Interactive Activity: Who Didn't Get Heard?5 minutes
Key Takeaways5 minutes

Reflect on your learning journey, reinforce key active listening techniques, and access bonus resources for continued development. Assess your understanding through the Proficiency Quiz and celebrate your course completion.

Inclus

1 lecture1 devoir1 plugin

Instructeur

LearnKartS

230 Cours292 873 apprenants

Offert par

LearnKartS

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Foire Aux Questions

This course is designed for employees, team leaders, supervisors, and managers seeking to strengthen workplace communication, foster collaboration, and build meaningful professional relationships.

You’ll learn how to identify personal listening habits, assumptions, attention barriers, and cognitive influences that affect understanding. You’ll also develop effective listening skills to clarify meaning, respond with empathy, and adapt your listening approach across workplace situations.

You’ll learn effective active listening techniques such as open-ended questioning, paraphrasing, reflection, silence and pauses, empathy, and nonverbal cues. The course also introduces HURIER, Covey’s five levels of listening, RASA, and SOLER.

To access course materials, assignments, and earn a Certificate, you'll need to purchase the Certificate experience when you enroll in a course. Eligible learners may also have the option to start with a Free Trial. Some courses may also offer a Full Course, No Certificate option. This lets you access course materials, submit required assessments, and receive a final grade, but you won't be able to earn or purchase a Certificate.