Employee Engagement and Organizational Performance

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Employee Engagement and Organizational Performance

Ce cours fait partie de Certificat Professionnel HRCI Professional in Human Resources

Instructeurs : Taylor Jones

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Demander à Coursera

4 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Intermédiaire

Expérience recommandée

2 semaines à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

4 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Intermédiaire

Expérience recommandée

2 semaines à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

Ce que vous apprendrez

Describe HR's role in managing the employee lifecycle, including approaches to termination and separation decisions.
Explain how behavioral expectations and inclusivity strategies shape organizational culture and accountability.
Implement performance management systems and evaluation methods that align employee behavior with organizational goals.
Use engagement tools, surveys, and coaching techniques to collect meaningful feedback and support employee growth.

Compétences que vous acquerrez

Catégorie : Employee Relations
Catégorie : Employee Surveys
Catégorie : Performance Review
Catégorie : Human Relations Movement
Catégorie : Performance Appraisal
Catégorie : Employee Engagement
Catégorie : Performance Improvement
Catégorie : Cultural Diversity
Catégorie : Performance Management
Catégorie : Organizational Leadership
Catégorie : Human Resources
Catégorie : Diversity and Inclusion
Catégorie : Employee Coaching
Catégorie : Diversity Equity and Inclusion Initiatives
Catégorie : Human Resources Management and Planning
Catégorie : Employee Retention
Catégorie : Human Resource Strategy
Catégorie : Workplace inclusivity
Catégorie : Employee Performance Management
Catégorie : Human Resource Management

Détails à connaître

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août 2026

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Ce cours fait partie de la Certificat Professionnel HRCI Professional in Human Resources

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Il y a 4 modules dans ce cours

Learn how to create the conditions where employees thrive and organizations perform at their best. In this course, you will explore the full employee lifecycle, from managing transitions and setting behavioral expectations to implementing performance management systems and driving meaningful engagement. You will examine how HR professionals use coaching, surveys, and feedback tools to build accountability, support growth, and strengthen workplace culture. This course gives you practical strategies to improve the employee experience and connect people practices to organizational outcomes.

By the end of this course, you will be able to: Describe HR's role in managing the employee lifecycle, including termination approaches and legal considerations for defensible separation decisions Explain how human relations concepts, behavioral expectations, and inclusivity strategies shape organizational culture and employee accountability Explain how performance management systems, evaluation methods, and performance tools align employee behavior with organizational goals Describe how engagement tools, surveys, and coaching techniques support meaningful feedback and employee growth

In your first module, you will describe how organizations assess functional effectiveness throughout the employee lifecycle and the role HR plays in managing employee transitions. You will also examine termination approaches, just cause considerations, and legal requirements that support fair, compliant, and defensible separation decisions.

Inclus

16 vidéos7 lectures5 devoirs

16 vidéosTotal 70 minutes

Introduction to HRCI PHR2 minutes
Course Overview: Employee Engagement and Organizational Performance2 minutes
Instructor Introduction2 minutes
Introduction: Employee Lifecycle Management1 minute
Stages of the Employee Lifecycle4 minutes
Hiring and Onboarding Effectiveness7 minutes
Performance Management and Retention8 minutes
Offboarding and Alumni Engagement5 minutes
Example: The Employee Lifecycle6 minutes
HR Responsibilities in Employee Terminations7 minutes
Just Cause and Legal Considerations in Termination6 minutes
Example: Managing Employee Terminations6 minutes
Termination Approaches4 minutes
Legal Requirements in Termination Decisions6 minutes
Example: Legal Considerations of Termination2 minutes
Conclusion: Employee Lifecycle Management1 minute

7 lecturesTotal 70 minutes

Course Syllabus10 minutes
How to Be Successful in This Course10 minutes
Responsible Use of AI10 minutes
Summary Reading: The Employee Lifecycle10 minutes
Summary Reading: Managing Employee Terminations10 minutes
More on Legal Requirements in Termination Decisions10 minutes
Summary Reading: Legal Considerations of Termination10 minutes

5 devoirsTotal 145 minutes

Graded Quiz: Employee Lifecycle Management50 minutes
Activity: Evaluating Employee Lifecycle Practices30 minutes
Practice Quiz: The Employee Lifecycle25 minutes
Practice Quiz: Managing Employee Terminations20 minutes
Practice Quiz: Legal Considerations of Termination20 minutes

In this module, you will examine how human relations concepts and leadership practices influence organizational culture and employee behavior. You will also describe how organizations establish behavioral expectations, evaluate organizational values, and promote inclusivity to strengthen engagement, accountability, and a positive workplace culture.

Inclus

12 vidéos3 lectures5 devoirs

12 vidéosTotal 35 minutes

Introduction: Workplace Values and Culture1 minute
Foundations of Human Relations4 minutes
Humanizing the Workplace Through Leadership4 minutes
Clear and Concise Workplace Communication4 minutes
Example: Human Relations2 minutes
Organizational Behavior Standards2 minutes
The Psychological Contract in the Workplace3 minutes
Example: Creating a Positive Work Environment2 minutes
Understanding Organizational Values4 minutes
Promoting Inclusivity in the Workplace4 minutes
Example: Evaluating Organizational Values3 minutes
Conclusion: Workplace Values and Culture2 minutes

3 lecturesTotal 30 minutes

Summary Reading: Human Relations10 minutes
Summary Reading: Creating a Positive Work Environment10 minutes
Summary Reading: Evaluating Organizational Values10 minutes

5 devoirsTotal 135 minutes

Graded Quiz: Workplace Values and Culture50 minutes
Practice Quiz: Human Relations20 minutes
Practice Quiz: Creating a Positive Work Environment15 minutes
Activity: Drafting a Code of Conduct30 minutes
Practice Quiz: Evaluating Organizational Values20 minutes

In this module, you will explore how organizations implement and evaluate performance management systems that support employee and organizational success. You will examine the performance management process and evaluation methods used to align employee performance with organizational goals, and identify performance management tools used to address employee behavior and performance concerns.

Inclus

14 vidéos4 lectures5 devoirs

14 vidéosTotal 42 minutes

Introduction: Performance Management1 minute
Performance Management Program Foundations5 minutes
Measuring Performance Management Effectiveness4 minutes
Example: Implementing Performance Management Programs3 minutes
Performance Management Foundations3 minutes
Performance Appraisal Methods4 minutes
Feedback and Recognition Strategies5 minutes
Example: Performance Management Frameworks3 minutes
Employee Discipline and Corrective Action3 minutes
Positive Interventions in Employee Performance2 minutes
Performance Management Tools3 minutes
Involuntary Separations and Offboarding3 minutes
Example: Managing Employee Performance2 minutes
Conclusion: Performance Management1 minute

4 lecturesTotal 40 minutes

Summary Reading: Implementing Performance Management Programs10 minutes
More on Performance Appraisal Methods10 minutes
Summary Reading: Performance Management Frameworks10 minutes
Summary Reading: Managing Employee Performance10 minutes

5 devoirsTotal 145 minutes

Graded Quiz: Performance Management50 minutes
Practice Quiz: Implementing Performance Management Programs15 minutes
Practice Quiz: Performance Management Frameworks25 minutes
Activity: Creating a Performance Improvement Plan30 minutes
Practice Quiz: Managing Employee Performance25 minutes

In your final module, you will investigate how organizations use engagement tools, including surveys, focus groups, and stay interviews, to gather meaningful employee feedback. You will also examine how engagement surveys are designed, administered, and managed to generate actionable insights, and describe coaching and mentoring techniques that support employee growth and performance improvement.

Inclus

13 vidéos3 lectures6 devoirs

13 vidéosTotal 43 minutes

Introduction: Driving and Sustaining Employee Engagement1 minute
Engagement Tools Overview5 minutes
Developing Action Plans from Feedback4 minutes
Engagement Communication and Programs4 minutes
Example: Employee Engagement Tools4 minutes
Designing and Administering Engagement Surveys4 minutes
Conducting Strategic Feedback Conversations4 minutes
Example: Managing Employee Engagement Surveys3 minutes
Coaching and Mentoring in Employee Development4 minutes
Building a Successful Mentorship Program4 minutes
Example: Supporting Coaching and Mentoring3 minutes
Conclusion: Driving and Sustaining Employee Engagement1 minute
Course Conclusion: Employee Engagement and Organizational Performance2 minutes

3 lecturesTotal 30 minutes

Summary Reading: Employee Engagement Tools10 minutes
Summary Reading: Managing Employee Engagement Surveys10 minutes
Summary Reading: Supporting Coaching and Mentoring10 minutes

6 devoirsTotal 290 minutes

Graded Quiz: Driving and Sustaining Employee Engagement50 minutes
Course Exam: Employee Engagement and Organizational Performance150 minutes
Activity: Developing a Stay Interview Question Guide30 minutes
Practice Quiz: Employee Engagement Tools20 minutes
Practice Quiz: Managing Employee Engagement Surveys20 minutes
Practice Quiz: Supporting Coaching and Mentoring20 minutes

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Instructeurs

Taylor Jones

HRCI

4 Cours3 268 apprenants

Offert par

HRCI

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