Learn to translate engagement insights into actionable intervention plans. You'll design initiatives that address specific burnout drivers, launch recognition programs, and establish pulse survey tracking to measure progress.

Learn to design a feedback system that pulls data from multiple platforms into a unified view. You'll configure automated data exports, build Power BI dashboards, and establish a monthly reporting cadence.

Learn to interpret feedback data to identify managers who need support and coach them on improving their feedback practices. You'll analyze frequency and sentiment patterns, flag concerning cases, and facilitate coaching clinics.

Learn to move beyond standard Viva dashboards by creating custom queries that answer specific organizational questions. You'll configure query parameters, select appropriate metrics, export results to Power BI, and build segmented visualizations, such as heat maps, by business unit.

Learn to design and execute rigorous pilot evaluations using Viva Insights data. You'll establish baseline metrics, monitor pilot implementation, calculate pre/post deltas, and write findings memos that help leadership decide whether to scale initiatives. Note: The query-building workflows in this module require Viva Insights Advanced. If your organization has only standard Viva Insights, you'll work from pre-built dashboard views rather than the Analyst Workbench. The evaluation methodology and findings memo skills apply regardless of your access level.

Apply your engagement analysis and feedback systems skills by designing a comprehensive, data-informed people strategy for a realistic organizational scenario. You'll analyze Viva Insights burnout signals to build an intervention plan, design a multi-source feedback architecture with manager coaching guidance, configure a custom Viva query for segmentation, and evaluate a workplace pilot using pre/post methodology—creating a portfolio-ready deliverable that demonstrates your ability to drive measurable engagement outcomes.