This module establishes the foundational framework of Organizational Behavior (OB) in healthcare settings, analyzing individual, group, and organizational dynamics across inputs, processes, and outcomes. Key topics include McGregor's Theory X and Theory Y assumptions, classic leadership styles (Managerial Grid and Fiedler's LPC Contingency Model), team dynamics, communication, decision-making, and conflict resolution. Learners gain actionable insights into employee motivation and team collaboration.

This module investigates organizational structure design and corporate culture within healthcare institutions. It covers six key structural dimensions: work specialization, departmentalization, chain of command, span of control, centralization/decentralization, and formalization. Using real-world hospital cases (e.g., Chang Gung Medical Center and TMU Hospital), the module explores Cameron & Quinn's Competing Values Framework (CVF) to guide leaders in culture transformation and change management.

This module builds essential financial literacy and empirical financial management skills for healthcare executives, bridging general management theories with healthcare operations. It provides an in-depth analysis of core financial statements (Balance Sheet, Income Statement, Cash Flow) and accounting principles. Learners explore financial ratio analysis—including profitability (ROA, ROI), utilization/efficiency, liquidity, and debt ratios—to evaluate the financial health and operational performance of hospitals and specialized medical departments.

This module focuses on managerial accounting, cost control, and medical productivity in healthcare institutions. It delves into Activity-Based Costing and Activity-Based Management (ABC/ABM) for precise cost attribution and service-mix optimization. It introduces responsibility accounting across four responsibility centers (Cost, Revenue, Profit, Investment) and master budgeting processes, culminating in the design of a Balanced Scorecard (BSC) and KPI framework to enhance productivity and align institutional goal congruence.

This module examines the key trends, challenges, and innovations in the U.S. healthcare delivery system. It explores system characteristics, including multi-payer structures, managed care models, and administrative cost drivers. Topics include Clinical Practice Guidelines (CPGs), outcome metrics, hospital benchmarking, defensive medicine risks, and health disparities, equipping leaders to understand global healthcare transformations and innovative care delivery models.