Problem-Solving Skills

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Problem-Solving Skills

Instructeur : Bill Rosenthal

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7 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

8 heures à compléter

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Apprenez à votre propre rythme

7 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

8 heures à compléter

Planning flexible

Apprenez à votre propre rythme

Ce que vous apprendrez

Isolate corporate issues and uncover root causes using quantitative trend analysis, qualitative fishbone diagrams, and the Five Whys method.
Evaluate alternative solution trade-offs with force-field analysis, build a pitch for management, and track success via Gantt charts.
Foster collaborative decision-making, navigate corporate cultural barriers, and manage conflict within complex problem-solving teams.
Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.

Compétences que vous acquerrez

Catégorie : Problem Solving
Catégorie : Strategic Decision-Making
Catégorie : Teamwork
Catégorie : Complex Problem Solving
Catégorie : Conflict Management
Catégorie : Business Ethics
Catégorie : Resourcefulness
Catégorie : Creativity
Catégorie : Ideation
Catégorie : Team Building
Catégorie : Brainstorming
Catégorie : Business Solutions
Catégorie : Decision Making
Catégorie : Analysis
Catégorie : Solution Delivery
Catégorie : Analytical Skills
Catégorie : Creative Problem-Solving
Catégorie : Critical Thinking and Problem Solving
Catégorie : Creative Thinking
Catégorie : Solution Selling

Détails à connaître

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Enseigné en Anglais

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Il y a 7 modules dans ce cours

Problem-Solving Skills focuses on eliminating corporate problems. Approaches to problem solving are defined, along with traits of good problem solvers and the company cultures that influence them. The course focuses on the three phases of problem solving and breaks each phase into steps. Strategies are provided for individual problem solvers and problem-solving teams.

This course is intended for business professionals or managers who would like to learn problem-solving techniques for a corporate environment. In this course, you will gain adaptable, specific tools for corporate problem solving. You will: • Identify problem-solving principles and barriers. • Describe the impact of corporate culture on problem solving. • Analyze a problem to approach it effectively. • Generate potential solutions using creative and logical processes. • Carry out and evaluate your solution. • Build problem-solving teams through effective leadership.

Eliminating problems lets you save your organization time and money, improve its operation, and create a happier work environment. To begin solving problems, you should define what problem solving means and identify factors that help or hinder the process.

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To develop problem-solving skills, it helps to understand your corporate context. Who are the problem solvers around you? How does company culture affect your options? Answering these questions lets you apply a formal process for problem solving that respects the uniqueness of each organization and problem.

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14 pluginsTotal 67 minutes

Lesson Introduction1 minute
Topic 2A: Develop Traits of Problem Solvers1 minute
2A-1: Reading5 minutes
2A-2: Guidelines1 minute
2A-3: Activity10 minutes
Topic 2B: Utilize Problem-Solving Cultures1 minute
2B-1: Reading15 minutes
2B-2: Guidelines1 minute
2B-3: Activity10 minutes
Topic 2C: Overview of the Problem-Solving Process1 minute
2C-1: Reading5 minutes
2C-2: Guidelines1 minute
2C-3: Activity10 minutes
Lesson Summary5 minutes

In the next few lessons of this course, you will gain tools for completing each phase of the problem-solving process. You will not need every strategy to solve every problem. Consider them as tools in your toolbox.

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After you have identified a problem and set its solution criteria, you are ready for phase 2 of the problem-solving process. This is where you bring your resources to bear on finding the best solution.

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Phase 3 of the problem-solving process is where you make real changes and correct the problem. To do so in an organization, you will need to convince others of the solution you have chosen, carry it out, and in some way measure your success.

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14 pluginsTotal 92 minutes

Lesson Introduction1 minute
Topic 5A: Sell Your Solution1 minute
5A-1: Reading20 minutes
5A-2: Guidelines1 minute
5A-3: Activity15 minutes
Topic 5B: Implement the Chosen Solution1 minute
5B-1: Reading5 minutes
5B-2: Guidelines1 minute
5B-3: Activity15 minutes
Topic 5C: Evaluate the Implemented Solution1 minute
5C-1: Reading10 minutes
5C-2: Guidelines1 minute
5C-3: Activity15 minutes
Lesson Summary5 minutes

Tackling complex problems is often a group effort. You will need to build constructive teams that apply the problem-solving process with a collaborative approach.

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You'll wrap things up and then validate what you've learned in this course by taking an assessment.

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Instructeur

Bill Rosenthal

Logical Operations

158 Cours38 877 apprenants

Offert par

Logical Operations

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