This Specialization explores how psychology, behavioural science and ethical influence shape the way buyers think, hesitate, trust and decide. Across four courses, learners examine the mental shortcuts, emotional cues, trust signals and communication strategies that affect sales conversations, buyer confidence and decision quality.
The programme begins with the foundations of buyer psychology, persuasion and trust-building. Learners explore how consumers respond to influence, how cognitive bias affects judgement and how critical thinking can improve sales conversations. They then move into behavioural decision making, examining how concepts such as choice overload, anchoring, framing, loss aversion, social proof and perceived risk influence buyer confidence and hesitation.
As the Specialization progresses, learners focus on persuasive sales messaging, storytelling and communication. They develop techniques for framing value, structuring compelling messages and presenting ideas in ways that reduce resistance and increase clarity. The final course explores ethical influence, empathy, active listening and responsible selling, helping learners build trust while supporting buyer autonomy.
By the end of the specialisation, learners will be able to apply psychology-led sales techniques, use behavioural insight to guide clearer decisions and influence buyers responsibly without relying on pressure or manipulation.
Projet d'apprentissage appliqué
Learners will complete scenario-based projects that apply buyer psychology, behavioural decision making, persuasive communication and ethical influence to realistic sales situations. Projects include analysing buyer hesitation, reframing value, using behavioural insight responsibly and building trust through empathy, active listening and integrity-led communication.
