Do I need prior experience to enroll?

No prior experience is required. This beginner-friendly course has no prerequisites and is designed for professionals seeking practical workplace relationship skills.

How will this training help me build stronger professional relationships?

You will learn to strengthen trust, improve workplace collaboration, understand interpersonal dynamics, and identify factors that influence professional relationships.

How does the course support hybrid collaboration?

You will learn strategies for digital communication, cross-functional coordination, hybrid collaboration, and sustaining rapport through professional interactions.

What certification will I receive?

You will earn the Building Rapport and Trust Across Teams Training Certificate, validating knowledge of professional relationships, collaboration, reliability, psychological safety, conflict management, de-escalation, and relationship recovery.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Building Rapport and Trust Across Teams Training

Build in-demand skills with a full year of Coursera Plus, now $239. Save now.

Building Rapport and Trust Across Teams Training

This course is part of High-Impact Workplace Communication Certification Specialization

Instructor: Priyanka Mehta

Included with Learn more

3 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

No prior experience required

7 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

No prior experience required

7 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Build stronger professional relationships and trust
Strengthen collaboration across teams and functions
Manage workplace conflict and team friction
Restore relationships through feedback and de-escalation techniques

Details to know

Shareable certificate

Add to your LinkedIn profile

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Build your subject-matter expertise

This course is part of the High-Impact Workplace Communication Certification Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

Building Rapport and Trust Across Teams Training develops practical skills to build professional relationships, strengthen workplace collaboration, and manage team dynamics. Learn interpersonal dynamics, professional reliability, integrity, psychological safety, cross-functional coordination, and hybrid collaboration. Build trust, improve communication, manage team friction, resolve workplace conflicts, de-escalate disagreements, and restore working relationships through effective feedback and relationship management.

By the end of this course, you will be able to: - Build Professional Relationships: Strengthen rapport, trust, and workplace collaboration - Improve Professional Reliability: Demonstrate integrity, consistency, and accountability - Strengthen Team Collaboration: Foster psychological safety and cross-functional engagement - Manage Team Friction: Identify and address workplace relationship challenges - Handle Workplace Conflict: Apply conflict management and de-escalation strategies - Restore Working Relationships: Use feedback and relationship recovery techniques - Improve Hybrid Collaboration: Strengthen communication across modern work environments - Sustain Professional Relationships: Apply practical strategies to maintain trust and rapport Ideal for beginners, business professionals, managers, leaders, and professionals seeking practical skills in workplace relationships, collaboration, communication, and conflict management.

Build strong professional relationships by understanding workplace interpersonal dynamics, collaboration, professional standing, and team friction. Learn the biological foundations of workplace collaboration, track behavior-based indicators of professional relationships, identify sources of team friction, and apply practical strategies to strengthen collaboration, improve workplace interactions, and build positive professional relationships.

What's included

7 videos1 reading2 assignments

7 videosTotal 11 minutes

Course Introduction1 minute
Lesson Introduction1 minute
Learning Objectives1 minute
Biological Foundations of Workplace Collaboration2 minutes
Behavior-Based Tracking of Professional Standing2 minutes
Identifying and Addressing Team Friction2 minutes
Key Takeaways1 minute

1 readingTotal 10 minutes

Course Syllabus10 minutes

2 assignmentsTotal 115 minutes

Assessment on Foundations of Professional Relationships60 minutes
Quiz on Foundations of Professional Interpersonal Dynamics55 minutes

Build professional reliability, integrity, and collaborative engagement through practical workplace strategies. Learn to align technical competence with character, maintain consistency in commitments and deliverables, and use high-clarity status reporting. Develop psychological safety, digital communication skills, cross-functional coordination, and hybrid collaboration strategies to strengthen professional relationships, sustain rapport, and improve team performance in modern work environments.

What's included

14 videos3 assignments

14 videosTotal 25 minutes

Lesson Introduction1 minute
Learning Objectives1 minute
The Intersection of Technical Competence and Character4 minutes
Consistency in Verbal Commitments and Deliverables2 minutes
Protocols for High-Clarity Status Reporting2 minutes
Fostering Psychological Safety for High Performance2 minutes
Key Takeaways1 minute
Lesson Introduction1 minute
Learning Objectives1 minute
Establishing Professional Intent in Digital Communication2 minutes
Facilitating Coordination Across Functional Boundaries3 minutes
Engagement Strategies for Hybrid and Virtual Collaboration2 minutes
Sustaining Rapport Through Daily Micro-Interactions3 minutes
Key Takeaways1 minute

3 assignmentsTotal 130 minutes

Assessment on Professional Reliability and Collaborative Engagement60 minutes
Quiz on Establishing Professional Reliability and Integrity15 minutes
Quiz on Collaborative Engagement in Modern Work Environments55 minutes

Learn practical strategies to sustain and restore professional relationships in the workplace. Master systematic relationship recovery, workplace conflict management, de-escalation strategies, and professional disagreement techniques. Explore effective feedback mechanisms to maintain trust, strengthen collaboration, and resolve conflicts constructively. Apply relationship management principles through final synthesis and implementation planning to build resilient, productive, and respectful working relationships.

What's included

8 videos3 assignments

8 videosTotal 15 minutes

Lesson Introduction1 minute
Learning Objectives1 minute
Systematic Protocol for Relationship Recovery2 minutes
Principles of Navigating and Managing Workplace Conflict2 minutes
De-escalation Strategies for Professional Disagreements2 minutes
Feedback Mechanisms for Relationship Maintenance2 minutes
Final Course Synthesis and Implementation Planning4 minutes
Key Takeaways1 minute

3 assignmentsTotal 130 minutes

Assessment on Sustaining and Restoring Working Relationships60 minutes
Quiz on Sustaining and Restoring Working Relationships: Part 115 minutes
Quiz on Sustaining and Restoring Working Relationships: Part 255 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Priyanka Mehta

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109 Courses96,020 learners

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Frequently asked questions

This course develops practical skills in professional relationships, workplace collaboration, team dynamics, trust-building, conflict management, and relationship recovery.

Ideal for beginners.

You will learn professional relationship management, workplace collaboration, professional reliability, psychological safety, cross-functional collaboration, conflict management, de-escalation, and relationship recovery.

To access course materials, assignments, and earn a Certificate, you'll need to purchase the Certificate experience when you enroll in a course. Eligible learners may also have the option to start with a Free Trial. Some courses may also offer a Full Course, No Certificate option. This lets you access course materials, submit required assessments, and receive a final grade, but you won't be able to earn or purchase a Certificate.