About this course: In order for coaching to be most effective, it’s important that there is strong culture of coaching and accountability which you will learn how to incorporate into your one-on-one meetings in this course. We’ll discuss strategies in coaching great employees who are highly motivated, consistent performers, and poor performers. We’ll explore specific tools, such as a coaching agenda, you can employ immediately in your coaching conversations. You will learn how to use the "Coaching Algebra" technique in typical performance scenarios managers encounter. Finally, you’ll walk away from this course with some concrete strategies on how to coach other coach-managers. If you are ready to begin creating a coaching practice within your own organization, please join us in this course!
Who is this class for: While this course is probably most useful for those learners who are already managing people, it's also a great course for learners who plan or aspire to manage others in the future or who just want to assist in improving overall team dynamics within their respective organizations.
Created by: University of California, Davis
Taught by: Kris Plachy, CEO and Founder & Instructor
Leadership Coach, LLC & UC Davis Extension
| Basic Info | Course 3 of 4 in the Coaching Skills for Managers Specialization |
| Commitment | 4 weeks of study, 2-3 hours/week |
| Language | English, Subtitles: Vietnamese |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Course Overview & How to Create a Culture of Coaching and Accountability
In this first module, you will reflect on all of the key elements of the coaching process we've talked about thus far in the specialization - mission, purpose, vision, accountability, key performance indicators, and expectations. After completing this module, you should be able to describe techniques for coaching different types of employees, and be able to start establishing an effective coaching practice that will work for you and all the employees that make up your team.
7 videos, 3 readings
- Video: Course Overview
- Video: Module 1 Overview
- Video: Employee Performance Continuum
- Video: Coaching Ascending Employees
- Video: Coaching Consistent Performers
- Video: Coaching Poor Performers
- Video: Establishing a Coaching Culture
- Reading: Audio Podcast: How to Coach the Top Performer
- Reading: Reading: Know When to Manage and When to Coach
- Reading: Reading: How to Help an Underperformer
- Discussion Prompt: Suggested Activity: Interview a Coach About Their Coaching Practice
Graded: Module 1 Quiz
WEEK 2
Designing a 1:1 Coaching Practice for Those You Lead
This module is an invitation to think about how you manage your face-to-face or one-on-one time with the employees you manage. We'll discuss the importance of having 1:1 meetings as well as ensuring consistency in your coaching with all of the employees you supervise by creating a coaching agenda. By the end of this module, you should be able to explain the importance of KPIs and goals in coaching practices, create a coaching agenda, and use common and effective coaching tools when having conversations with those you supervise.
8 videos, 4 readings
- Video: Module 2 Overview
- Video: Using KPIs to Diagnose Performance
- Video: Goals and Performance
- Video: Ensuring Consistency in Coaching Practice
- Video: Key Elements of a Coaching Agenda
- Video: Owning the Coaching Process
- Video: Coaching Tools
- Video: Leadership Boundaries
- Discussion Prompt: Discussion: Share Your Coaching Agenda
- Reading: Audio Podcast: Managers Who Play Favorites
- Reading: Audio Podcast: Why One-On-Ones with Employees Are a Manager Must
- Reading: Handout: One-on-One Worksheet
- Reading: Reading: How to Make Your One-on-Ones with Employees More Productive
Graded: Module 2 Quiz
WEEK 3
Applying Coaching Algebra to Typical Performance Scenarios
This module will discuss how to handle performance scenarios that all managers will likely deal with when coaching employees. After completing this module, you will be able to apply Coaching Algebra to diagnose the performance gap, describe some basic techniques when having the conversations, and apply either tactical or developmental accountability coaching for each of the common situations listed below.
7 videos, 1 reading
- Video: Module 3 Overview
- Video: Coaching Someone Who is Consistently Late
- Video: Coaching Someone Who is Easily Distracted
- Video: Coaching Someone Who Misses Deadlines
- Video: Coaching Someone Who is No Longer Successful
- Video: Coaching Someone Who is Frustrated with a Co-Worker
- Video: Coaching Difficult Employees
- Reading: Reading: These 4 Questions Will Drastically Improve the Way You Lead
- Discussion Prompt: Discussion: What's the Most Difficult Situation to Coach?
Graded: Lesson 3 Quiz
Coaching the Coach
This module is all about issues related to coaching managers who lead, and therefore coach, other employees. By the end of this module, you will be able to demonstrate how to coach managers effectively in order to drive performance of the employees who report to them, ultimately ensuring a culture of coaching and accountability at all levels of an organization.
4 videos, 1 reading
- Video: Module 4 Overview
- Video: Coaching Strategies for Managers
- Video: Improving Manager Coaching Performance
- Video: Common Issues when Coaching Managers
- Reading: Reading: Tips for How to Coach Managers
- Discussion Prompt: Discussion: What Does Coaching Managers Look Like?
- Peer Review: Coaching Plan
Graded: Module 4 Quiz
WEEK 4
Specialization Milestone 2: Your Coaching Practice and Agenda
In this specialization milestone, you are tasked with developing your coaching practice and agenda. These items are essential before starting to have coaching conversations with those you lead in order to establish a culture of coaching within your team and organization.
4 videos
- Video: Milestone 2 Overview
- Video: Coaching Through Organizational Change
- Video: Tips for Giving Feedback
- Video: Course Summary
Graded: Your Coaching Practice and Agenda
FAQs
How It Works
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Help from Your Peers
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Certificates
Earn official recognition for your work, and share your success with friends, colleagues, and employers.
Creators
University of California, Davis
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
Pricing
| Audit | Purchase Course | |
|---|---|---|
| Access to course materials | Available | Available |
| Access to graded materials | Not available | Available |
| Receive a final grade | Not available | Available |
| Earn a shareable Course Certificate | Not available | Available |
Ratings and Reviews
Inspiring. Very good cours. As always, Kris Plachy is inspiring
That's good course for trainer.
This course was wonderful.
Coursera provides universal access to the world’s best education, partnering with top universities and organizations to offer courses online.
© 2017 Coursera Inc. All rights reserved.
Enjoyed the application in this course