In order for coaching to be most effective, it’s important that there is strong culture of coaching and accountability which you will learn how to incorporate into your one-on-one meetings in this course.
We’ll discuss strategies in coaching great employees who are highly motivated, consistent performers, and poor performers.
We’ll explore specific tools, such as a coaching agenda, you can employ immediately in your coaching conversations. You will learn how to use the "Coaching Algebra" technique in typical performance scenarios managers encounter. Finally, you’ll walk away from this course with some concrete strategies on how to coach other coach-managers.
If you are ready to begin creating a coaching practice within your own organization, please join us in this course!
This course is part of the Coaching Skills for Managers Specialization
Coaching Practices
Offered By
Syllabus - What you will learn from this course
Week
1Course Overview & How to Create a Culture of Coaching and Accountability
In this first module, you will reflect on all of the key elements of the coaching process we've talked about thus far in the specialization - mission, purpose, vision, accountability, key performance indicators, and expectations. After completing this module, you should be able to describe techniques for coaching different types of employees, and be able to start establishing an effective coaching practice that will work for you and all the employees that make up your team.
7 videos (Total 41 min), 3 readings, 1 quiz
7 videos
Module 1 Overview2m
Employee Performance Continuum5m
Coaching Ascending Employees9m
Coaching Consistent Performers6m
Coaching Poor Performers7m
Establishing a Coaching Culture7m
3 readings
Audio Podcast: How to Coach the Top Performer16m
Reading: Know When to Manage and When to Coach15m
Reading: How to Help an Underperformer10m
1 practice exercise
Module 1 Quiz15m
Week
2Designing a 1:1 Coaching Practice for Those You Lead
This module is an invitation to think about how you manage your face-to-face or one-on-one time with the employees you manage. We'll discuss the importance of having 1:1 meetings as well as ensuring consistency in your coaching with all of the employees you supervise by creating a coaching agenda. By the end of this module, you should be able to explain the importance of KPIs and goals in coaching practices, create a coaching agenda, and use common and effective coaching tools when having conversations with those you supervise.
8 videos (Total 67 min), 4 readings, 1 quiz
8 videos
Using KPIs to Diagnose Performance5m
Goals and Performance6m
Ensuring Consistency in Coaching Practice7m
Key Elements of a Coaching Agenda7m
Owning the Coaching Process7m
Coaching Tools15m
Leadership Boundaries14m
4 readings
Audio Podcast: Managers Who Play Favorites17m
Audio Podcast: Why One-On-Ones with Employees Are a Manager Must15m
Handout: One-on-One Worksheet30m
Reading: How to Make Your One-on-Ones with Employees More Productive10m
1 practice exercise
Module 2 Quiz15m
Week
3Applying Coaching Algebra to Typical Performance Scenarios
This module will discuss how to handle performance scenarios that all managers will likely deal with when coaching employees. After completing this module, you will be able to apply Coaching Algebra to diagnose the performance gap, describe some basic techniques when having the conversations, and apply either tactical or developmental accountability coaching for each of the common situations listed below.
7 videos (Total 40 min), 1 reading, 1 quiz
7 videos
Coaching Someone Who is Consistently Late6m
Coaching Someone Who is Easily Distracted6m
Coaching Someone Who Misses Deadlines4m
Coaching Someone Who is No Longer Successful7m
Coaching Someone Who is Frustrated with a Co-Worker6m
Coaching Difficult Employees7m
1 reading
Reading: These 4 Questions Will Drastically Improve the Way You Lead15m
1 practice exercise
Lesson 3 Quiz15m
Coaching the Coach
This module is all about issues related to coaching managers who lead, and therefore coach, other employees. By the end of this module, you will be able to demonstrate how to coach managers effectively in order to drive performance of the employees who report to them, ultimately ensuring a culture of coaching and accountability at all levels of an organization.
4 videos (Total 22 min), 1 reading, 2 quizzes
4 videos
Coaching Strategies for Managers6m
Improving Manager Coaching Performance7m
Common Issues when Coaching Managers6m
1 reading
Reading: Tips for How to Coach Managers15m
1 practice exercise
Module 4 Quiz15m
Week
4Specialization Milestone 2: Your Coaching Practice and Agenda
In this specialization milestone, you are tasked with developing your coaching practice and agenda. These items are essential before starting to have coaching conversations with those you lead in order to establish a culture of coaching within your team and organization.
4 videos (Total 22 min), 1 quiz
4 videos
Coaching Through Organizational Change8m
Tips for Giving Feedback5m
Course Summary1m
4.7
40 Reviews25%
got a tangible career benefit from this course
Top Reviews
By KV•Feb 1st 2017
Great Course! Would recommend to all those would like to set up Coaching Culture and learn about coaching tools. The tools discussed are very effective and easy to implement and practice.
By LB•Jun 9th 2018
Great course that will provide an opportunity to develop yourself if you take the work seriously. A true value of time investment.
Instructor
Kris Plachy
CEO and Founder & Instructor, Leadership Coach, LLC & UC Davis Division of Continuing and Professional Education
About University of California, Davis
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
About the Coaching Skills for Managers Specialization
In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and transformed dozens of teams through coaching. She will share best practices, research, tools and models for coaching effectively. You will learn how effective managers use coaching to establish clear expectations and accountability, how to assess performance, and how to conduct coaching conversations that build awareness and get results. Throughout the courses, you will apply insights about management and coaching to develop your own coaching practice and tools.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
More questions? Visit the Learner Help Center.
Coursera provides universal access to the world’s best education,
partnering with top universities and organizations to offer courses online.
© 2019 Coursera Inc. All rights reserved.
