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There are 3 modules in this course
This course provides you with tools and insights for managing a crisis from a leadership perspective. If you are a leader, or work for one, you will benefit from our examination of issues management, which looks for trends that likely signal impending organizational crisis and then devising approaches to help leadership avoid that crisis. You'll also see the dominant leadership styles in organizations and how those styles affect leaders' abilities to manage a crisis. You'll see something rarely discussed in detail: what to do if you get called into a discussion with a leader about how to manage a crisis. You'll see effective, and not so effective, approaches for advising a leader encountering a crisis. You'll hear from professionals who handle leadership and organizational crises so that you can be better positioned to advise leadership confronting a crisis. As such, this course, via structured learning activities (video lectures and quizzes), will help prepare you for the near certainty that whatever organization you work for (or want to work for) will encounter a crisis.
How can we prevent a crisis? There is a way to get ahead of a crisis. It’s called issues management, and you’ll learn the basics of it in this module.
What's included
9 videos2 readings1 assignment
Show info about module content
9 videos•Total 108 minutes
Introduction to the Course•10 minutes
What Are Issues? Why Do We Want to Identify Them?•10 minutes
The Steps of Issues Management – Issue Identification•11 minutes
The Steps of Issues Management – Issue Analysis•11 minutes
The Steps of Issues Management – Issue Change Strategy Options•8 minutes
The Steps of Issues Management – Evaluation•7 minutes
Interview: Why Issues Management is Important - Part 1 Taylor Voges•14 minutes
Interview: Why Issues Management is Important - Part 2 Taylor Voges•15 minutes
Interview: Why Issues Management is Important - Part 3 Taylor Voges•21 minutes
2 readings•Total 6 minutes
Course Updates and Accessibility Support•1 minute
Who Are Opinion Leaders?•5 minutes
1 assignment•Total 60 minutes
Module 1: The Basics of Issues Management Quiz•60 minutes
Crisis Management and Crisis Communication Consulting
Module 2•2 hours to complete
Module details
There are a wide range of leadership styles that managers can bring to an emerging crisis. You may be called upon to interact with management to help manage a crisis. In this module, we examine the main styles and what strengths and weaknesses they may bring to a crisis.
What's included
5 videos1 reading1 assignment
Show info about module content
5 videos•Total 68 minutes
The Major Leadership Styles•13 minutes
Leadership Approaches During a Crisis•12 minutes
Interview: Leadership Styles and Crisis - Part 1 Alex Merceron•16 minutes
Interview: Leadership Styles and Crisis - Part 2 Alex Merceron•14 minutes
Interview: Leadership Styles and Crisis - Part 3 Alex Merceron•13 minutes
1 reading•Total 15 minutes
YouTube Video: James E. Burke •15 minutes
1 assignment•Total 30 minutes
Module 2: Crisis Management and Crisis Communication Consulting Quiz•30 minutes
Best Consulting Practices
Module 3•3 hours to complete
Module details
You may get called into discussion with leadership about how to manage a crisis. What do you do? In this module, we share with you some approaches that allow you to support leadership effectively.
What's included
7 videos1 reading1 assignment
Show info about module content
7 videos•Total 89 minutes
How to Orient Yourself as a Consultant•11 minutes
What to Do When Consulting Leadership - Part 1•10 minutes
What to Do When Consulting Leadership - Part 2•11 minutes
The Power of Assumptions•13 minutes
Interview: Consulting Leadership During a Crisis - Part 1 Alex Mayhew•15 minutes
Interview: Consulting Leadership During a Crisis - Part 2 Alex Mayhew•16 minutes
Interview: Consulting Leadership During a Crisis - Part 3 Alex Mayhew•14 minutes
1 reading•Total 5 minutes
Best Practices for Using Empathy in Crisis Communication•5 minutes
1 assignment•Total 75 minutes
Crisis Management and Crisis Communication Consulting Summative Course Assessment•75 minutes
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When will I have access to the lectures and assignments?
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.