Isn’t it time to end the loss of life from preventable medical errors?
Each year 100,000 patients die from preventable errors in the U.S. How can you help to change this intractable problem? Knowledge is power, and this course will provide you with a deep understanding of the problems and the solutions. You can become part of the solution.
Fixing Healthcare Delivery
Offered By
Fixing Healthcare Delivery
University of Florida
Syllabus - What you will learn from this course
Week
1Introduction: Who is Caring for Mary?
100,000 patients die annually as a consequence of preventable medical errors, and over 1 million patients suffer life-changing injuries. Despite the calls to action medical errors continue at the rate of 1 out of 10 patients. How can those of us who help to deliver care and those of us that receive care help to prevent harm? There are 5 fundamental areas each of us needs to understand and use to fix healthcare delivery: 1. Apply the principles of high performing manufacturers and athletic teams to continually improve our processes. 2.We all need to learn how lead and be part of multidisciplinary teams that include patients and coordinate the care they receive. 3.The human brain continually makes errors. Certain conditions increase the likelihood of errors, and these need to be avoided. Systems can be designed that force the right behavior, and second checks can help caregivers provide the right care at the right time and in the right place. 4.We all need to become effective leaders. Most importantly we must practice adaptive leadership, that is, leadership that promotes a true change in the way things are done. 5.Finally we all can utilize the campaign methods of successful politicians and advocacy groups to change the attitudes of our fellow caregivers and patients, and thereby change the culture of our healthcare systems. During this 8-module course you will be provided with the tools to accomplish all 5 of these goals, and as an individual you can truly make a difference.
Why do we need to understand about systems? How do we evaluate a system and as a patient or provider what characteristics do you think are important? How does quality relate to safety? These are important questions that we all need to have answers to as we learn how to improve how we deliver and receive healthcare. The personal consequences of distracted physicians and defective systems are illustrated in Mary's frightening hospital experience.
6 videos (Total 44 min), 1 reading, 1 quiz
6 videos
Who is Caring for Mary Overview3m
Introduction7m
Who was Caring for Mary?16m
Quality, Safety and Healthcare Delivery Systems10m
Systems and Quality3m
1 reading
Module 1 Reading list10m
1 practice exercise
Who is Caring for Mary20m
Week
2Applying Manufacturing Principles to Improve Healthcare
In this module we will be discussing the manufacturing principles of the Toyota Production System. The concept of value stream or work flow diagrams will be introduced. The well known 80/20 rule in manufacturing will be applied to patient care. The 8 ways waste can be reduced in health care will be explored, and finally the problem of push medicine and how patients can guard against this all too common problem will be covered.
5 videos (Total 43 min), 1 reading, 1 quiz
5 videos
Lessons We Can Learn From Industry, Part I4m
Value Streams Digging Deeper9m
Lessons We Can Learn from Industry Part II14m
Lessons We Can Learn From Industry, Part III12m
1 reading
Module 2 Reading10m
1 practice exercise
Applying Manufacturing Principles to Improve Healthcare20m
Week
3Healthcare Requires Teamwork
Teamwork is critical in modern healthcare. We will explore the state of healthcare teamwork in most healthcare systems. The 5 resources required for effective teams will be reviewed, and we will discuss how athletic principles can be used to encourage teamwork, improve efficiency and increase the quality of patient care. We will review how to launch and coach a team, and how to manage the complex dynamics of teams. Finally we will discuss how to create a self-improving team.
5 videos (Total 62 min), 1 reading, 1 quiz
5 videos
Teamwork in Healthcare: How well do we work in teams?14m
Athletic Principles in Healthcare15m
Launching and Coaching Healthcare Teams16m
Overview of TeamSTEPPS12m
1 reading
Module 3 Reading10m
1 practice exercise
Healthcare Requires Teamwork20m
Week
4Understanding and Preventing Human Error Part I
This module will be discussing the consequences of medical errors, and you will learn from Sorrel King's loss of her daughter, Josie, and from my personal experience that preventable injuries not only cause death but also can lead to permanent life changing injuries. Sitting around and doing nothing is not an option. However we all need to understand and use three key tools to determine the causes of medical errors and to fix them, Root cause analysis, Driver Diagrams, and PDSA cycles. Finally we will discuss the issue of small errors and our tendency to ignore and workaround them. Unfortunately this approach to small problems is one of leading causes for the continued high rate of preventable injuries and deaths in our hospitals and clinics. It is time to fix the little things.
5 videos (Total 50 min), 1 reading, 2 quizzes
5 videos
Medical Errors the Human Toll11m
To Err Is Human12m
Plan-Do-Study-Act15m
Little Problems Workarounds7m
1 reading
Module 4 Reading10m
1 practice exercise
Understanding and Preventing Human Error Part I20m
Instructor
Frederick S. Southwick, MD
ProfessorCollege of Medicine
About University of Florida
The University of Florida (UF) is recognized nationally and internationally as a leader in academic excellence, both on campus and online. Ranked in the top 20 of Public Universities, the University of Florida is the state’s oldest university and has a long established tradition of academic excellence.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
More questions? Visit the Learner Help Center.
Coursera provides universal access to the world’s best education,
partnering with top universities and organizations to offer courses online.
© 2018 Coursera Inc. All rights reserved.
