Practice making program management decisions in five structured simulations built around project crises. You'll begin by learning how the simulation format works, then move through release, scope, quality, team, and budget challenges. In Release on Fire, you'll navigate client updates, formal escalation, recovery planning, and contract risk. In Scope Creep Trap, you'll work through sponsor pressure, scope alignment, and change control. In Angry Client Escalation, you'll respond to defects, plan quality recovery, and address vendor credibility. In Team Conflict Breakdown, you'll explore mediation, QA concerns, and team recovery actions. In Budget Overrun Crisis, you'll examine cost breakdowns, financial escalation, budget recovery, and commercial risk. Across the campaigns, you'll make email decisions, follow clarification calls and steering meetings, review project checkpoints, and examine final outcomes and debriefs. You'll use these scenarios to practice responding to pressure while keeping project, client, and team needs in view.

Project Crisis Management Simulations
Build in-demand skills with a full year of Coursera Plus, now $239. Save now.

Project Crisis Management Simulations
This course is part of ChatGPT for Program Management: From Basics to Advanced Specialization

Instructor: Andrii Piatakha
Included with Learn more
Recommended experience
What you'll learn
Practice making decisions across release crises, scope creep, client escalations, team conflicts, and budget overruns.
Develop responses through client communication, change control, mediation, and recovery planning.
Examine crisis decisions through project checkpoints, escalation meetings, campaign outcomes, and debriefs.
Details to know

Add to your LinkedIn profile
November 2026
6 assignments
See how employees at top companies are mastering in-demand skills

Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate

There are 6 modules in this course
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor

Offered by
Explore more from Leadership and Management

Andrii Piatakha

Andrii Piatakha

Andrii Piatakha

Andrii Piatakha
Why people choose Coursera for their career

Felipe M.

Jennifer J.

Larry W.





