You made it! Satisfaction Guaranteed: Develop Customer Loyalty Online is the seventh and final course in the Google Digital Marketing & E-commerce Certificate. In this course, you’ll explore strategies for building customer loyalty in e-commerce. You’ll also explore specific tools to develop and maintain client relationships. At the end of the course you’ll work through a scenario that demonstrates your ability to deliver a successful e-commerce strategy. Finally, you’ll wrap up the course by building professional development skills. We encourage you to complete courses 1–6 before beginning this course because they provide the foundation necessary to complete the activities at the end of this course.
About this Course
What you will learn
Identify common strategies for building customer loyalty in e-commerce
Successfully manage client relationships and measure satisfaction
Find, apply for, and prepare for interviews and jobs
Put together a portfolio and/or resume to present to employers
Skills you will gain
- Job preparedness
- Customer Relationship Management (CRM)
- Portfolio preparation
- E-commerce store optimization
- Building customer loyalty
Syllabus - What you will learn from this course
Introduction to satisfaction guaranteed: develop customer loyalty online
Analyze trends for an online store
Prepare for jobs in digital marketing and e-commerce
- 5 stars83.24%
- 4 stars14.89%
- 3 stars1.53%
- 2 stars0.10%
- 1 star0.21%
TOP REVIEWS FROM SATISFACTION GUARANTEED: DEVELOP CUSTOMER LOYALTY ONLINE
Course is definitely very extensive but very organized. Thumbs up to all the presenters and content creators. Everyone has done an amazing job in bringing this together. Kudos to ALL.
I think some moments are too specific and may vary in a real life. But overall I am glad I had such a chance to get this knowledge and certificate.
This program provides valuable and actionable information that can actually be used in the workforce. I am really enjoed reviewing digital marketing and e-commerce concepts.
Great course to learn about digital marketing and eCommerce for the first time or brush up on basics! Thanks Google.
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