You made it! Satisfaction Guaranteed: Develop Customer Loyalty Online is the seventh and final course in the Google Digital Marketing & E-commerce Certificate. In this course, you’ll explore strategies for building customer loyalty in e-commerce. You’ll also explore specific tools to develop and maintain client relationships. At the end of the course you’ll work through a scenario that demonstrates your ability to deliver a successful e-commerce strategy. Finally, you’ll wrap up the course by building professional development skills. We encourage you to complete courses 1–6 before beginning this course because they provide the foundation necessary to complete the activities at the end of this course.
About this Course
What you will learn
Identify common strategies for building customer loyalty in e-commerce
Successfully manage client relationships and measure satisfaction
Find, apply for, and prepare for interviews and jobs
Put together a portfolio and/or resume to present to employers
Skills you will gain
- Job preparedness
- Customer Relationship Management (CRM)
- Portfolio preparation
- E-commerce store optimization
- Building customer loyalty
Syllabus - What you will learn from this course
Introduction to satisfaction guaranteed: develop customer loyalty online
Analyze trends for an online store
Prepare for jobs in digital marketing and e-commerce
- 5 stars83.05%
- 4 stars14.74%
- 3 stars1.88%
- 2 stars0.10%
- 1 star0.20%
TOP REVIEWS FROM SATISFACTION GUARANTEED: DEVELOP CUSTOMER LOYALTY ONLINE
Can't say enough good things about this course. The information was presented in a way that was easy to understand, learn, and get through.
I learned so much more than what I initially thought I would, and it's really helpful that it's a self-paced learning.
One of the best online courses that involve actual activities that sharpen your skills needed to execute your role at work place.
Outstanding course! Well done Google. And a shout out to all the instructors - you're passion for what you do shone through the lessons. Cheers!
Frequently Asked Questions
When will I have access to the lectures and assignments?
What will I get if I subscribe to this Certificate?
What is the refund policy?
What are digital marketing and e-commerce?
What do digital marketing and e-commerce specialists do?
Why start a career in digital marketing and e-commerce?
Which jobs will this certificate help me prepare for?
What tools and platforms are taught in the curriculum?
What background is required?
Why enroll in the Google Digital Marketing and E-commerce Certificate?
Do I need to take the course in a certain order?
More questions? Visit the Learner Help Center.