You made it! Satisfaction Guaranteed: Develop Customer Loyalty Online is the seventh and final course in the Google Digital Marketing & E-commerce Certificate. In this course, you’ll explore strategies for building customer loyalty in e-commerce. You’ll also explore specific tools to develop and maintain client relationships. At the end of the course you’ll work through a scenario that demonstrates your ability to deliver a successful e-commerce strategy. Finally, you’ll wrap up the course by building professional development skills. We encourage you to complete courses 1–6 before beginning this course because they provide the foundation necessary to complete the activities at the end of this course.
This course is part of the Google Digital Marketing & E-commerce Professional Certificate
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About this Course
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessWhat you will learn
Identify common strategies for building customer loyalty in e-commerce
Successfully manage client relationships and measure satisfaction
Find, apply for, and prepare for interviews and jobs
Put together a portfolio and/or resume to present to employers
Skills you will gain
- Job preparedness
- Customer Relationship Management (CRM)
- Portfolio preparation
- E-commerce store optimization
- Building customer loyalty
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessOffered by
Syllabus - What you will learn from this course
Introduction to satisfaction guaranteed: develop customer loyalty online
Analyze trends for an online store
Prepare for jobs in digital marketing and e-commerce
Certificate review
Reviews
- 5 stars82.42%
- 4 stars15.62%
- 3 stars1.69%
- 2 stars0.13%
- 1 star0.13%
TOP REVIEWS FROM SATISFACTION GUARANTEED: DEVELOP CUSTOMER LOYALTY ONLINE
Outstanding course! Well done Google. And a shout out to all the instructors - you're passion for what you do shone through the lessons. Cheers!
Course is definitely very extensive but very organized. Thumbs up to all the presenters and content creators. Everyone has done an amazing job in bringing this together. Kudos to ALL.
Congratulation to me I completed: Develop Customer Loyalty Online.
All thanks goes to God for this transferable skin.
One of the best online courses that involve actual activities that sharpen your skills needed to execute your role at work place.
About the Google Digital Marketing & E-commerce Professional Certificate

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