IBM
Tech Support Career Guide and Interview Preparation

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IBM

Tech Support Career Guide and Interview Preparation

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Gain insight into a topic and learn the fundamentals.
4.8

(83 reviews)

9 hours to complete
3 weeks at 3 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
4.8

(83 reviews)

9 hours to complete
3 weeks at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Summarize the basic functions and tasks of the technical support specialist role.

  • Describe some career paths for technical support and the job prospects for the field.

  • Review technical support fundamentals and refresh essential skills.

  • Discover what to expect from a technical interview so you can come prepared.

Details to know

Earn a career certificate

Add to your LinkedIn profile

Assessments

6 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

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Build your Personal Development expertise

This course is part of the IBM IT Support Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from IBM
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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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There are 3 modules in this course

Your job search will be much more effective if you do some primary work before you begin. In Building a Foundation, you’ll learn how to clearly understand the jobs you will be looking for. You’ll learn how to write a basic resume and collect your previous work examples into a portfolio. You’ll also create some other materials that will be useful, such as a cover letter and an elevator pitch.

What's included

11 videos1 reading2 assignments5 plugins

Job Seeking and Interview Preparation helps you understand how to put yourself forth as a memorable candidate. You’ll get guidance on researching prospective companies and assessing job leads to sift out the ones you want to focus on. You’ll learn about rehearsing for interviews and why it can make a big difference in your performance. And you’ll learn ways to network and let people you meet help you find your ideal role.

What's included

10 videos2 assignments2 plugins

After you’ve attracted a company’s attention, it’s important to know how to follow through. The Interviewing module will guide you through the interview process from beginning to end. You’ll learn about common types of interviews and what to expect from them, including code challenges. You’ll also learn some crucial tips for making a great impression in a final interview and how to follow up so that you stand out from the crowd.

What's included

8 videos4 readings2 assignments2 plugins

Instructor

Instructor ratings
4.8 (23 ratings)
IBM Skills Network Team
IBM
58 Courses992,351 learners

Offered by

IBM

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4.8

83 reviews

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