Telemedicine: Evaluate, Guide, and Train

Labor Day starts with $70+ in savings on Coursera Plus. Save 40% for 3 months.

Telemedicine: Evaluate, Guide, and Train

This course is part of A Clinician's Guide: Soft Skills for Better Patient Outcomes Specialization

Instructor: Professionals in the Industry

Included with Learn more

Ask Coursera

2 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

2 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Effectively evaluate and improve telemedicine communication skills to enhance patient outcomes and standardize virtual care practices.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

3 assignments¹

AI Graded see disclaimer

Taught in English

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the A Clinician's Guide: Soft Skills for Better Patient Outcomes Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 2 modules in this course

In the rapidly evolving world of virtual healthcare, clinical skills are only half the story. Telemedicine: Evaluate, Guide, and Train is a foundational course for healthcare professionals ready to master the art of virtual patient care. This course moves beyond basic platform competency to teach you how to systematically evaluate and improve the quality of telemedicine interactions using objective data and proven communication frameworks.

You will learn to conduct virtual audits, analyze patient engagement metrics, and interpret automated feedback to identify concrete areas for improvement. Through hands-on activities, you will not only assess performance but also design the tools necessary for excellence, such as standardized communication guidelines and effective training materials. Featuring expert-led video demonstrations, AI-powered coaching dialogues, and a capstone project where you build a complete Telemedicine Excellence Toolkit, this course equips you with the skills to enhance patient rapport, ensure consistent quality of care, and lead the development of high-performing telehealth teams.

This module provides a complete roadmap for achieving excellence in telemedicine. Learners will first dive into the practice of objective evaluation, learning how to use data and structured rubrics to assess virtual consultations. They will then use these insights to design and formalize the protocols and training materials needed to ensure every virtual visit is safe, effective, and empathetic.

What's included

3 videos1 reading2 assignments

3 videosTotal 12 minutes

More Than a Screen: The Power of "Webside Manner"4 minutes
Deconstructing a Virtual Visit: Key Markers of Success5 minutes
How to Build a Telehealth Audit Checklist3 minutes

1 readingTotal 8 minutes

The Metrics of Empathy: Defining Quality in Virtual Care8 minutes

2 assignmentsTotal 40 minutes

Spot the Metric10 minutes
Your First Audit: Reviewing a Mock Consultation30 minutes

This module focuses on translating analytical insights into practical improvements. Learners will discover how to use audit data to design effective communication guidelines and create visually engaging, one-page training materials. The module culminates in a final project where learners produce a complete "Telemedicine Excellence Project," demonstrating their ability to analyze interactions, create protocols, and develop a personal plan for growth.

What's included

1 video1 reading1 assignment

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Professionals in the Industry

276 Courses44,380 learners

Offered by

Coursera

Explore more from Healthcare Management

Status: Preview
Johns Hopkins University
Foundations of Telehealth
Course
Status: Free Trial
Duke University
Telehealth Clinical Essentials
Course
Status: Free Trial
Duke University
Telehealth: Essentials, Teamwork, and Cardiopulmonary Exam
Specialization
Status: Free Trial
Duke University
Telehealth: Essentials, Teamwork, and Neurologic Exam
Specialization

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Break down barriers to learning with big savings
Get Coursera Plus
Start with easy savings for hard-working teams
Save 30% today

Frequently asked questions

To access course materials, assignments, and earn a Certificate, you'll need to purchase the Certificate experience when you enroll in a course. Eligible learners may also have the option to start with a Free Trial. Some courses may also offer a Full Course, No Certificate option. This lets you access course materials, submit required assessments, and receive a final grade, but you won't be able to earn or purchase a Certificate.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.