About this Course

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Learner Career Outcomes

36%

started a new career after completing these courses

26%

got a tangible career benefit from this course

20%

got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 5 hours to complete
English

Skills you will gain

AssertivenessActive ListeningCommunicationManagement

Learner Career Outcomes

36%

started a new career after completing these courses

26%

got a tangible career benefit from this course

20%

got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 5 hours to complete
English

Offered by

Placeholder

University of California, Irvine

Syllabus - What you will learn from this course

Content RatingThumbs Up95%(3,926 ratings)Info
Week
1

Week 1

1 hour to complete

Getting Started

1 hour to complete
1 video (Total 3 min), 3 readings
1 video
3 readings
Course Overview10m
About Our Guest Speakers10m
Pre-Course Survey10m
Week
2

Week 2

1 hour to complete

Different Types of Conflict

1 hour to complete
11 videos (Total 39 min)
11 videos
Different Types of Conflict Lesson 29m
Case Study: Working Overtime1m
Case Study: Dominating Team Member2m
Case Study: Communicating with Coworker1m
Interview with Brent Rasmussen4m
Different Types of Conflict Lesson 1 Debrief1m
Different Types of Conflict Lesson 2 Debrief6m
Book Review: MGMT 32m
Book Review: The Courageous Follower3m
Resource: Change Style Indicator3m
Week
3

Week 3

2 hours to complete

Positive Aspects of Conflict

2 hours to complete
9 videos (Total 57 min)
9 videos
Positive Aspects of Conflict Lesson 28m
Case Study: Finders Keepers1m
Case Study: Professional Dress2m
Case Study: Benefits Issue3m
Interview with Joseph Chatelle3m
Interview with Chris O'Neal19m
Positive Aspects of Conflict Lesson 1 Debrief3m
Positive Aspects of Conflict Lesson 2 Debrief10m
Week
4

Week 4

2 hours to complete

Positive Ways of Dealing with Conflict

2 hours to complete
10 videos (Total 40 min)
10 videos
Positive Ways of Dealing with Conflict Lesson 23m
Case Study: Performance Evaluation1m
Case Study: Silence is Acceptance3m
Case Study: Dealing with Young Workers3m
Interview with Karen Kaye5m
Positive Ways of Dealing with Conflict Lesson 1 Debrief6m
Positive Ways of Dealing with Conflict Lesson 2 Debrief5m
Book Review: Crucial Confrontations4m
Book Review: Leadership, Theory, Skill Development2m

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About the Conflict Management Specialization

Conflict Management

Frequently Asked Questions

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