About this Course
4.3
434 ratings
104 reviews
Specialization
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 8 hours to complete

Suggested: 4 weeks, 2-3 hours/week...
Available languages

English

Subtitles: English...

Skills you will gain

AssertivenessActive ListeningCommunicationManagement
Specialization
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 8 hours to complete

Suggested: 4 weeks, 2-3 hours/week...
Available languages

English

Subtitles: English...

Syllabus - What you will learn from this course

Week
1
Hours to complete
1 hour to complete

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey....
Reading
1 video (Total 3 min), 3 readings
Video1 video
Reading3 readings
Course Overview10m
About Our Guest Speakers10m
Pre-Course Survey10m
Week
2
Hours to complete
1 hour to complete

Different Types of Conflict

In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict. ...
Reading
11 videos (Total 39 min)
Video11 videos
Different Types of Conflict Lesson 29m
Case Study: Working Overtime1m
Case Study: Dominating Team Member2m
Case Study: Communicating with Coworker1m
Interview with Brent Rasmussen4m
Different Types of Conflict Lesson 1 Debrief1m
Different Types of Conflict Lesson 2 Debrief6m
Book Review: MGMT 32m
Book Review: The Courageous Follower3m
Resource: Change Style Indicator3m
Week
3
Hours to complete
3 hours to complete

Positive Aspects of Conflict

In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict....
Reading
9 videos (Total 57 min), 1 quiz
Video9 videos
Positive Aspects of Conflict Lesson 28m
Case Study: Finders Keepers1m
Case Study: Professional Dress2m
Case Study: Benefits Issue3m
Interview with Joseph Chatelle3m
Interview with Chris O'Neal19m
Positive Aspects of Conflict Lesson 1 Debrief3m
Positive Aspects of Conflict Lesson 2 Debrief10m
Week
4
Hours to complete
3 hours to complete

Positive Ways of Dealing with Conflict

In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance. ...
Reading
10 videos (Total 40 min), 1 quiz
Video10 videos
Positive Ways of Dealing with Conflict Lesson 23m
Case Study: Performance Evaluation1m
Case Study: Silence is Acceptance3m
Case Study: Dealing with Young Workers3m
Interview with Karen Kaye5m
Positive Ways of Dealing with Conflict Lesson 1 Debrief6m
Positive Ways of Dealing with Conflict Lesson 2 Debrief5m
Book Review: Crucial Confrontations4m
Book Review: Leadership, Theory, Skill Development2m
4.3
104 ReviewsChevron Right
Career direction

33%

started a new career after completing these courses
Career Benefit

83%

got a tangible career benefit from this course
Career promotion

20%

got a pay increase or promotion

Top Reviews

By FSSep 25th 2016

This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.

By LBNov 14th 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

Instructor

Avatar

Najla DeBow

Instructor
University of California, Irvine Extension

About University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

About the Conflict Management Specialization

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
Conflict Management

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.