This course is part of the Conflict Management Specialization

4.5
stars
958 ratings

Najla DeBow

48,823 already enrolled

Offered By

Conflict Management SpecializationUniversity of California, Irvine

About this Course

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Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments.

Upon completing this course, you will be able to:
1.       Identify the different types of conflict
2.       Illustrate the positive aspects of conflict
3.       Provide examples of positive ways to deal with conflict

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

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Coursera Labs

Includes hands on learning projects.

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Course 1 of 4 in the

Conflict Management Specialization

Approx. 5 hours to complete

English

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Skills you will gain

Assertiveness
Active Listening
Communication
Management

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Course 1 of 4 in the

Conflict Management Specialization

Approx. 5 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Instructor rating

4.66/5 (149 Ratings)

Najla DeBow

Instructor

University of California, Irvine Extension

105,906 Learners

4 Courses

Offered by

University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

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Syllabus - What you will learn from this course

Content Rating95%(5,478 ratings)

Week1

Week 1

1 hour to complete

Getting Started

1 hour to complete

1 video (Total 3 min), 3 readings

Week2

Week 2

1 hour to complete

Different Types of Conflict

1 hour to complete

11 videos (Total 39 min)

11 videos

Different Types of Conflict Lesson 12mDifferent Types of Conflict Lesson 29mCase Study: Working Overtime1mCase Study: Dominating Team Member2mCase Study: Communicating with Coworker1mInterview with Brent Rasmussen4mDifferent Types of Conflict Lesson 1 Debrief1mDifferent Types of Conflict Lesson 2 Debrief6mBook Review: MGMT 32mBook Review: The Courageous Follower3mResource: Change Style Indicator3m

Week3

Week 3

2 hours to complete

Positive Aspects of Conflict

2 hours to complete

9 videos (Total 57 min)

Week4

Week 4

2 hours to complete

Positive Ways of Dealing with Conflict

2 hours to complete

10 videos (Total 40 min)

10 videos

Positive Ways of Dealing with Conflict Lesson 14mPositive Ways of Dealing with Conflict Lesson 23mCase Study: Performance Evaluation1mCase Study: Silence is Acceptance3mCase Study: Dealing with Young Workers3mInterview with Karen Kaye5mPositive Ways of Dealing with Conflict Lesson 1 Debrief6mPositive Ways of Dealing with Conflict Lesson 2 Debrief5mBook Review: Crucial Confrontations4mBook Review: Leadership, Theory, Skill Development2m

Reviews

4.5

241 reviews

5 stars
63.88%
4 stars
24.21%
3 stars
7.72%
2 stars
2.40%
1 star
1.77%

TOP REVIEWS FROM TYPES OF CONFLICT

by CMFeb 12, 2017

Loved it! It really broke down the understanding of conflict in lovely bite sizes. I can't wait to start the 2nd course in the specialization!

by AASep 7, 2017

It is good organized and structured. Interviews are very interesting. Business cases too simple. I would recommend to make the first impression of the subject.

by TCMar 24, 2021

This course is giving me insight both at a professional and a personal level; clear concepts and clear explanations.

Happy to have joined in!

Tiziano Calabrese

by ACJul 3, 2021

Perfect! The lessons were short and right to the point. The language used was easy to understand. This was a fantastic course, thank you!

View all reviews

About the Conflict Management Specialization

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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Types of Conflict

About this Course

Skills you will gain