About this Course

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Learner Career Outcomes

38%

started a new career after completing these courses

27%

got a tangible career benefit from this course

17%

got a pay increase or promotion

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Approx. 7 hours to complete

English

Subtitles: Greek, Vietnamese, English, Spanish, Romanian

Skills you will gain

AssertivenessActive ListeningCommunicationManagement

Learner Career Outcomes

38%

started a new career after completing these courses

27%

got a tangible career benefit from this course

17%

got a pay increase or promotion

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Approx. 7 hours to complete

English

Subtitles: Greek, Vietnamese, English, Spanish, Romanian

Offered by

University of California, Irvine logo

University of California, Irvine

Syllabus - What you will learn from this course

Content RatingThumbs Up95%(3,229 ratings)Info
Week
1

Week 1

1 hour to complete

Getting Started

1 hour to complete
1 video (Total 3 min), 3 readings
1 video
3 readings
Course Overview10m
About Our Guest Speakers10m
Pre-Course Survey10m
Week
2

Week 2

1 hour to complete

Different Types of Conflict

1 hour to complete
11 videos (Total 39 min)
11 videos
Different Types of Conflict Lesson 29m
Case Study: Working Overtime1m
Case Study: Dominating Team Member2m
Case Study: Communicating with Coworker1m
Interview with Brent Rasmussen4m
Different Types of Conflict Lesson 1 Debrief1m
Different Types of Conflict Lesson 2 Debrief6m
Book Review: MGMT 32m
Book Review: The Courageous Follower3m
Resource: Change Style Indicator3m
Week
3

Week 3

3 hours to complete

Positive Aspects of Conflict

3 hours to complete
9 videos (Total 57 min)
9 videos
Positive Aspects of Conflict Lesson 28m
Case Study: Finders Keepers1m
Case Study: Professional Dress2m
Case Study: Benefits Issue3m
Interview with Joseph Chatelle3m
Interview with Chris O'Neal19m
Positive Aspects of Conflict Lesson 1 Debrief3m
Positive Aspects of Conflict Lesson 2 Debrief10m
Week
4

Week 4

3 hours to complete

Positive Ways of Dealing with Conflict

3 hours to complete
10 videos (Total 40 min)
10 videos
Positive Ways of Dealing with Conflict Lesson 23m
Case Study: Performance Evaluation1m
Case Study: Silence is Acceptance3m
Case Study: Dealing with Young Workers3m
Interview with Karen Kaye5m
Positive Ways of Dealing with Conflict Lesson 1 Debrief6m
Positive Ways of Dealing with Conflict Lesson 2 Debrief5m
Book Review: Crucial Confrontations4m
Book Review: Leadership, Theory, Skill Development2m

About the Conflict Management Specialization

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
Conflict Management

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.

  • This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

More questions? Visit the Learner Help Center.