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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.4
stars
2,723 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

KR

Aug 24, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

RE

Jan 28, 2021

I found this course to be very informational; the practice and homework were excellent to prepare for the exams, and the instructor covered all material in the lectures that was on the exams.

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101 - 125 of 621 Reviews for Introduction to Operations Management

By Krystal R

May 27, 2020

This course has tested me from start to the end which is a great thing. There was no time to rest on what you literally would just learn because there is more to learn around every corner. This is a must and would definitely recommend.

By Hugo G

Mar 12, 2016

Its a inside vision of the business, the real micro economics!!!

The teacher has very good didactic!

It is very Challenge to me and is changing the way i estruture my frame work analysis to decision make.

Thank you Wharton and Coursera!

By K.S. V

Mar 2, 2016

Well offered course, with right amount of useful technical material, adequate examples, lucid presentations and relevant quizzes.

Need to improve on some apparent errors in question and answers. Not enough satisfactory responses.

By Christopher T

Jun 10, 2018

Good course - learned a lot that I will take back to work. Wish that the answer key for quizzes/exams (or summary .xls) would have been released following the due date. All in all, really enjoyed the professor and his b

By 刘睿灵

Sep 3, 2017

It's very useful to obtain a general scope of operation management. Profits come from not only revenues but also expense control. Even a new model designed for cleaners' working might increase profits a lot!!!

By German T

Dec 1, 2015

Good Introduction, It has refreshed my mind, concepts that too many years ago I did learn in University... Unfortunately once you are enrolled in a job and those concepts are not applied, you forget them...

By Luis A B

Mar 25, 2016

I really enjoyed the course, I learned a lot about operations metrics, how to analyze them and a bit in how to improve them, great overall introductory course of operations, I loved the material.

By Raymond E

Jan 29, 2021

I found this course to be very informational; the practice and homework were excellent to prepare for the exams, and the instructor covered all material in the lectures that was on the exams.

By Sergey B

Aug 28, 2017

Solid practice instuments to estimate business processes. Course is applicable to broad range of practices and industries and helpfull for beginners and professionals in management as well.

By 谭咏升

Aug 31, 2023

It is really useful for me to come into contact with the operations management. It taught me a lot of useful skills and inspire my intest in this major, I would try to learn more about it.

By Shivam D

May 17, 2020

A very short and interesting course track to understand the basic of operations management if you do not want to go in depth. The concepts are explained well in a very simplistic manner.

By Suryasree R

Aug 7, 2017

I am an operation person, but still found that this course had something new to teach. The professor was very clear about the concepts, and the structure of the course was well designed.

By Ankit S

Apr 27, 2020

Absolutely loved this course. It was wonderful to realise how seemingly tiny changes can affect an operation so drastically and the use of statistics to fix such issues is very elegant.

By Swaroopkrishna N

Sep 13, 2024

Concepts very well explained by the professor. The explanations were in simple and easy to understand language, with real life examples. That made the course very interesting. Thanks.

By Yuvaraj M S

Oct 26, 2023

Very good course on Operations Management. Well explained with practical examples. I have gained a clear idea about how various operations are taking place in supply chain management.

By J S

Mar 6, 2016

very objective and hands on structure. Excellent for working executive as well, gives a hands on refresher with the help of best and latest on the subject. very concise and focused.

By Shubham W

Jun 10, 2020

The course content is very lucid and clear. I have learned many concepts from this course. This knowledge will be very useful for me while pursuing my MBA in Operations. Thank you.

By 2GI18ME031 A

Jun 11, 2023

This course provides valuable insights into the fundamentals of various aspects of operations and offers practical application concepts, making it highly beneficial for learners.

By Praveen K

Feb 26, 2017

Fantastic Course , Content and instructor. All the examples are very easy to understand and very practical in day to day life.my view is changed by learning the process so deep.

By Ortenca K

Jun 4, 2018

Very well done course, dense material but very rewarding once you understand the actual logic and can see how to apply it in every day life! Thank you for pushing my mind!

By anh h v

Sep 20, 2020

I like the lecturer the way he goes straight into the point with very simple and easy to understand explanation. No sophisticated words/ vocab. Excellent for the beginner

By Muhammad F M

Nov 28, 2019

The Course is very useful with lots of operational improvement concepts. The difficult part is problem solving, it is too numerical in nature. Overall experience is good.

By christopher.meyer@live.com

Jan 4, 2018

Great introduction to Operations Management. Many of the principles and equations I was able to immediately use in my work to dispel some myths and improve productivity.

By Akpovwovwo J M

Jan 20, 2019

This course is an eye opener to the wealth of knowledge in operations management. I can't thank the facilitators enough. The lecturer is superb.

Lots and lots of thanks.