Amanda Young account profile

I lead the strategic and day-to-day management of our cloud-based healthcare solution. My role spans cross-functional responsibilities, including project oversight, application troubleshooting, developer testing, and technical support. I also manage billing operations, account setup, and ensure our tools remain HIPAA-compliant and user-focused. With a strong commitment to innovation, I work closely with providers to streamline workflows and support efficient, and secure healthcare documentation

Installed, configured, and upgraded software applications, operating systems, and hardware devices. integrate new technologies seamlessly and resolve compatibility issues. Trained end-users on the effective use of software applications and provided detailed documentation for reference. Managed server setup, configuration, and maintenance to ensure optimal performance and data security. Implemented cloud backup solutions to safeguard critical data and enable disaster recovery procedures.

expert technical support and troubleshooting for computers, software, and hardware. Diagnosed and resolved complex technical issues efficiently and effectively. software and hardware installation, configuration, and upgrades. Excelled in communicating technical concepts to non-technical individuals. maintenance and repairs of computer systems to optimize performance and extend lifespan. Assisted in developing and implementing IT policies and procedures to enhance technical support operations.