Muhammad Kamran account profile

Experienced IT Analyst with 22+ years freelance experience. Proficient in L1/L2 customer support, troubleshooting, and remote technologies. Strong problem-solving and communication skills. Certified in MCSE, ITIL, and PRINCE2. Expertise in Enterprise server administration, Support, Entry level DATA Analyst / Python progammer, AGI prompting, Committed to continuous learning and delivering high-quality service in fast-paced environments.

As Heraclitus said, "The only constant is CHANGE." After a three-year battle with a chronic illness that left me nearly bedridden, I'm ready to re-enter the professional world. My career paused, and I had to relearn skills, but I've emerged resilient and open to transformation. I'm working to refine my abilities and improve myself. Thank you to everyone who supported me during this challenging time. I look forward to reconnecting with you.

As the IT Management supervisor of ICTS, excelled in team leadership,overseeing a mission-wide service desk that increased incidentresolution speed and improved communication and teamwork among localunits. •Utilized information technology and problem-solving skills to introduceproactive systems and communication asset monitoring, reducing incidentnumbers through early issue identification. •Technical Support of L1, L2, and on-demand L3 technical support inconverged/hybrid structures.