Transform customer success through AI integration in this comprehensive program covering Voice of Customer practices, generative AI applications, retention strategies, and automated support systems. Learn to leverage cutting-edge technologies like ChatGPT, Claude, and custom AI models to enhance customer experiences, streamline operations, and drive measurable business outcomes through hands-on projects and real-world applications.
The course was clear and straightforward overall. However, I am still working through the implementation aspects, which proved to be more challenging to complete during the course itself.
Could not get better overview of GenAI function in CSM world
In my experience, businesses don't care about making customers happy. And businesses focus on the biggest spenders to maximize sales.
shows practical examples and application of various premium AI tools.
It gives good information about continuous improving customer relations by surveys and social media focus groups
Provided a lot of case studies and it's easy to follow, really enjoy it
Marta's experience, knowledge and expertise add so much value and authenticity to this fantastic overview of key elements impacting customer retention and customer service/support best practices!
Very interesting course, and relevant to what the industry is doing.
This is a good practical course to learn how to use GenAI with some practice and understanding quiz.
عدم ترجمة الفيديوهات للغة العربية جعل الاستفادة الكاملة صعبة
Great course. I would have loved more if I would have got few handy case studies to work on.
I found this course to be very useful, and user friendly.
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The course enhanced my knowledge of how to collect, analyze, and act on customer feedback to drive satisfaction and loyalty. All three lesson were well-structured, insightful, and practical and provide a great insight in customer centricity. Further, It provided valuable strategies for gathering, analyzing, and leveraging customer feedback to improve service quality. The course emphasized practical applications, making it easier to implement VoC strategies in professional settings.
I just finished this course "Voice of the Customer" and I must say it was super helpful, it really opened my eyes to how important customer feedback is and how to use it effectively. I've already started applying what I learned in my role as a customer service representative and it's made a real difference. I strongly recommend this course to any organization aiming to cultivate a genuinely customer-centric brand.
The Voice of the Customer Curse provides a valuable resource for individuals and organizations seeking to leverage customer feedback to enhance business performance. Hector Sandoval teaches us how to master the key VoC concepts and techniques and become enablers to position our organization on the path to success in today's competitive market.
Really helpful short course, especially for those seeking straightforward yet foundational information about customer research. I liked the discussion on NPS, CSAT, and building a successful VoC program. This will really help me improve on the outputs I provide to my clients as an insights specialist and qualitative market researcher.
O curso de Voice of the Customer foi extremamente interessante e enriquecedor. O tutor abordou os temas de uma forma clara e envolvente. As dinâmicas e exemplos práticos tornaram a experiência ainda mais empolgante, e contribuiram para uma aprendizagem melhor.
Adorei o curso. Aprendi sobre assuntos que ainda não tiha ouvido falar, como Social Listening e PNL, por exemplo. O instrutor é bastante objetivo e amei o fato de ser um LXP e ter textos no meio do curso porque isso obriga você a parar e a prestar atenção.
Well explained course to understand the modern VoC approach and the importance to data gathering to ensure success to the companies. The videos are concise and an excellent speaker.
Very instructional course, I have always been intrigued by customer service. This is a whole new level of customer satisfaction! Great course to take! highly recommended.
It gives good information about continuous improving customer relations by surveys and social media focus groups
Smooth experience, useful for anyone who deals directly with customers. Moreover, it provides crucial inputs.
The course structure and the content is Excellent. Also it is delivered in a very engaging way. Great work !!
I love the class, the course instructor, the topics and all the course entails. Well done sir!
Good introduction to the topic. I'd like to see more practical examples from real life.
Como introducción es muy bueno, los conceptos son muy claros y simples de entender
Lessons were very clear and straight to the point. Highly recommended!
Very interesting course, and relevant to what the industry is doing.
Super easy to understand, with useful information to apply daily.
A good introduction to understanding the concept of VoC.
It is very good to understand customer satisfaction
A wealth of information and easy to understand.