In an age where AI-driven interactions are shaping how people engage with brands and services, the ability to design clear, helpful, and human-centered conversations is a vital skill. This course focuses on conversation design—crafting voice and chatbot interactions that feel natural, intuitive, and inclusive.
Conversation Design for Chatbots & Voice Assistants
What you'll learn
Apply natural language principles to create human-like interactions
Design systems that recognize and respond to user intent
Document and structure multi-turn conversational pathways
Skills you'll gain
- User Flows
- Technical Communication
- Data Ethics
- Persona (User Experience)
- Responsible AI
- Human Computer Interaction
- User Requirements Documents
- Multimodal Prompts
- User Interface (UI)
- Interaction Design
- Usability
- Context Management
- Natural Language Processing
- Human Centered Design
- User Experience Design
- Prototyping
- Usability Testing
- Design Research
- User Research
Tools you'll learn
Details to know
Shareable certificate
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Assessments
11 assignments
Taught in English
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There are 11 modules in this course
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