De-escalation Techniques

De-escalation Techniques are strategies that are used to reduce the intensity of conflict, aggression, or potentially violent situations. Coursera's De-escalation Techniques catalogue teaches you how to effectively calm down high-stress situations, fostering safer environments in various settings like healthcare, education, customer service, and law enforcement. You'll learn the psychology of aggressive behavior, the principles and steps of de-escalation, non-verbal communication cues, active listening skills, and empathetic responses. Furthermore, you'll gain knowledge on how to maintain personal safety while managing crises, applying these techniques to real-world scenarios to enhance conflict resolution, team dynamics, and overall communication skills.

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Results for "De-escalation Techniques"

  • Madecraft

    Skills you'll gain: Customer Complaint Resolution, Customer Service, De-escalation Techniques, Service Recovery, Customer Relationship Building, Active Listening, Customer Support, Overcoming Objections, Customer experience improvement, Customer Engagement, Verbal Communication Skills, Customer Retention, Expectation Management, Customer Relationship Management, Root Cause Analysis, Needs Assessment, Customer Insights, Trustworthiness

    Intermediate · Course · 1 - 3 Months

  • LearnKartS

    Skills you'll gain: Critical Thinking and Problem Solving, Prioritization, Team Collaboration, Teamwork, Active Listening, Security Awareness, De-escalation Techniques, Stress Management, Productivity, Empathy & Emotional Intelligence, Collaboration, Problem Solving, Professionalism, Emotional Intelligence, Interviewing Skills, Personal Integrity, Workplace Bullying Intervention, Information Privacy, Accountability, Diversity Awareness

    4.7 stars, 721 reviews, Beginner, Specialization, 3 - 6 Months

  • LearnKartS

    Skills you'll gain: Negotiation, Critical Thinking and Problem Solving, Prioritization, Conflict Management, Time Management, De-escalation Techniques, Communication, Stress Management, Empathy & Emotional Intelligence, Problem Solving, Closing (Sales), Critical Thinking, Communication Strategies, Business Priorities, Goal-Oriented, Professionalism, Emotional Intelligence, Business Ethics, Goal Setting, Self-Awareness

    4.7 stars, 426 reviews, Beginner, Specialization, 3 - 6 Months

  • Arizona State University

    Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Trustworthiness, Mediation, Collaboration, Follow Through, Interpersonal Communications, Leadership, Empathy, Composure, Cooperation, Emotional Intelligence, Behavior Management, Creative Problem-Solving, Communication Strategies, Problem Solving, Personal Integrity, Communication, Honesty

    4.4 stars, 6 reviews, Beginner, Specialization, 3 - 6 Months

  • Arizona State University

    Skills you'll gain: Conflict Management, Negotiation, Emotional Intelligence, De-escalation Techniques, Active Listening, Empathy & Emotional Intelligence, Communication Strategies, Empathy, Interrigatories, Expectation Management, Collaboration, Brainstorming, Verbal Communication Skills, Overcoming Objections, Proposal Development, Communication, Follow Through, Strategic Planning, Interpersonal Communications, Recognizing Others

    4.5 stars, 89 reviews, Beginner, Specialization, 3 - 6 Months

  • Madecraft

    Skills you'll gain: Customer Service, Customer Complaint Resolution, Campaign Planning, Customer experience strategy (CX), Customer Support, Service Design, Customer Relationship Building, Customer experience improvement, Assertiveness, Personalized Service, Customer Engagement, Customer Retention, Experimentation, De-escalation Techniques, Customer Relationship Management, Customer Insights, Leadership and Management, Conflict Management, Team Leadership, Active Listening

    Intermediate · Specialization · 3 - 6 Months

  • LearnKartS

    Skills you'll gain: Conflict Management, De-escalation Techniques, Emotional Intelligence, Empathy & Emotional Intelligence, Teamwork, Communication Strategies, Leadership, Empathy, Team Leadership, Communication, Leadership Development, Organizational Leadership, Constructive Feedback, Organizational Skills

    4.8 stars, 22 reviews, Beginner, Course, 1 - 4 Weeks

  • Coursera

    Skills you'll gain: Mediation, Conflict Management, Emotional Intelligence, Team Performance Management, Collaboration, Team Collaboration, Empathy & Emotional Intelligence, Trustworthiness, De-escalation Techniques, Root Cause Analysis, Empathy, Discussion Facilitation, Communication, Communication Strategies, Employee Engagement

    4.5 stars, 22 reviews, Intermediate, Course, 1 - 4 Weeks

  • Alex Genadinik

    Skills you'll gain: Verbal Communication Skills, Customer Complaint Resolution, De-escalation Techniques, Customer Service, Communication, Customer Retention, Emotional Intelligence, Empathy & Emotional Intelligence, Customer Relationship Building, Service Recovery, Communication Strategies, Customer Support, Customer experience improvement, Conflict Management, Empathy

    Mixed · Course · 1 - 4 Weeks

  • Board Infinity

    Skills you'll gain: Professionalism, Team Performance Management, Constructive Feedback, Conflict Management, Drive Engagement, Recognizing Others, De-escalation Techniques, Performance Review, Change Management, Employee Coaching, Employee Performance Management, Supervision, Organizational Change, Team Leadership, Performance Appraisal, Leadership and Management, Emotional Intelligence, Delegation Skills, Leadership, Team Building

    Beginner · Specialization · 1 - 3 Months

  • LearnKartS

    Skills you'll gain: Negotiation, Prioritization, Conflict Management, Team Collaboration, Teamwork, Workplace inclusivity, De-escalation Techniques, Diversity Training, Communication, Stress Management, Emotional Intelligence, Productivity, Empathy & Emotional Intelligence, Diversity and Inclusion, Team Management, Team Leadership, Professionalism, Ethical Standards And Conduct, Strategic Prioritization, Workplace Bullying Intervention

    4.7 stars, 775 reviews, Beginner, Specialization, 3 - 6 Months

  • CVS Health

    Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management

    4.6 stars, 586 reviews, Beginner, Professional Certificate, 3 - 6 Months