De-escalation Techniques

De-escalation Techniques are strategies that are used to reduce the intensity of conflict, aggression, or potentially violent situations. Coursera's De-escalation Techniques catalogue teaches you how to effectively calm down high-stress situations, fostering safer environments in various settings like healthcare, education, customer service, and law enforcement. You'll learn the psychology of aggressive behavior, the principles and steps of de-escalation, non-verbal communication cues, active listening skills, and empathetic responses. Furthermore, you'll gain knowledge on how to maintain personal safety while managing crises, applying these techniques to real-world scenarios to enhance conflict resolution, team dynamics, and overall communication skills.

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Results for "De-escalation Techniques"

  • Status: New

    Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Communication Strategies, Interpersonal Communications, Active Listening, Cultural Responsiveness, Diversity and Inclusion, Workplace inclusivity, Safety Culture, Cultural Sensitivity, Empathy, Diversity Equity and Inclusion Initiatives, Trustworthiness, Collaboration, Rapport Building, Communication, Leadership, Team Collaboration, Team Management

  • Skills you'll gain: Conflict Management, De-escalation Techniques, Emotional Intelligence, Empathy & Emotional Intelligence, Teamwork, Communication Strategies, Leadership, Empathy, Team Leadership, Communication, Leadership Development, Organizational Leadership, Constructive Feedback, Organizational Skills

  • Skills you'll gain: Negotiation, Prioritization, Conflict Management, Team Collaboration, Teamwork, Workplace inclusivity, De-escalation Techniques, Diversity Training, Communication, Stress Management, Emotional Intelligence, Productivity, Empathy & Emotional Intelligence, Diversity and Inclusion, Team Management, Team Leadership, Professionalism, Ethical Standards And Conduct, Strategic Prioritization, Workplace Bullying Intervention

  • Skills you'll gain: Conflict Management, Assertiveness, Leadership, Professional Development, Leadership Development, Leadership and Management, Discussion Facilitation, Interpersonal Communications, De-escalation Techniques, Emotional Intelligence, People Management, Verbal Communication Skills, Communication Strategies, Communication, Team Performance Management, Constructive Feedback, Empathy

  • Skills you'll gain: Critical Thinking and Problem Solving, Prioritization, Team Collaboration, Teamwork, Active Listening, Security Awareness, De-escalation Techniques, Stress Management, Productivity, Empathy & Emotional Intelligence, Collaboration, Problem Solving, Professionalism, Emotional Intelligence, Interviewing Skills, Personal Integrity, Workplace Bullying Intervention, Information Privacy, Accountability, Diversity Awareness

  • University of California, Irvine

    Skills you'll gain: Mediation, Conflict Management, Negotiation, Communication Strategies, Verbal Communication Skills, Verbal Strategic Communication, Interpersonal Communications, Strategic Communication, Cooperation, De-escalation Techniques, Leadership, Discussion Facilitation, Problem Solving

  • Status: New

    Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Trustworthiness, Mediation, Collaboration, Follow Through, Interpersonal Communications, Empathy, Leadership, Composure, Cooperation, Emotional Intelligence, Behavior Management, Creative Problem-Solving, Communication Strategies, Problem Solving, Personal Integrity, Communication, Honesty

  • Skills you'll gain: Mediation, Conflict Management, Emotional Intelligence, Team Performance Management, Collaboration, Team Collaboration, Empathy & Emotional Intelligence, Trustworthiness, De-escalation Techniques, Root Cause Analysis, Empathy, Discussion Facilitation, Communication, Communication Strategies, Employee Engagement

  • Status: New

    Skills you'll gain: Stress Management, Resilience, Personal Development, Productivity, Stress First Aid, Organizational Skills, Performance Appraisal, De-escalation Techniques, Occupational Safety And Health, Workplace inclusivity, Performance Analysis, Mental Health, Performance Reporting, Interpersonal Communications, Behavioral Health

  • Status: New

    Skills you'll gain: Conflict Management, De-escalation Techniques, Interpersonal Communications, Empathy, Composure, Emotional Intelligence, Communication Strategies, Communication, Verbal Communication Skills, Writing, Concision

  • Skills you'll gain: Negotiation, Critical Thinking and Problem Solving, Prioritization, Conflict Management, Time Management, De-escalation Techniques, Communication, Stress Management, Empathy & Emotional Intelligence, Problem Solving, Closing (Sales), Critical Thinking, Communication Strategies, Business Priorities, Goal-Oriented, Professionalism, Emotional Intelligence, Business Ethics, Goal Setting, Self-Awareness

  • Emory University

    Skills you'll gain: Conflict Management, Mediation, De-escalation Techniques, Personal Development, Discussion Facilitation, Self-Awareness, Active Listening, Communication