Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will develop your negotiation and conflict resolution skills – crucial to becoming a positive influence in your organisation. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power and politics; analyse and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when ‘playing politics’.
GM
I really loved the course it opened my mind in everything that i will do in terms of negotiating and conflict resolution . Thank you very much for bringing this program to me .
HS
I'm an university student. I would like to take this opportunity to thank the lecturer, University and Coursera. This course is amazing.
SA
This coursers helped me to learn alot of new pionts about negotiation . It is really very help everyone interested must try it out.
SB
Dr Andrew mentioned and explained the lesson in the best way . I learned and enjoyed the course. These course will help the candidate from all backgrounds
RD
One of the best courses I took on the Coursera platform. Induced a lot of learning. Special thanks to the wonderful instructor and Coursera.
AL
When there is a large power and information difference, the stronger side might be unwilling to negotiate. How do you bring all concerned parties to the negotiating table?
MM
Dr. Heys has fantastic delivery, good supporting materials. The materials learned are relevant for day to day and a good refresher.
CG
I learned some new aspects in Negotiations. A new experience in my learning life, Thanks to Maaquaire University & Andrew Heys Sir.
JB
It was a very thorough course. I learned quite a bit from it. I am now using this knowledge in my everyday life. Thank you for providing this course content. I recommend taking this class.
BC
It was pure pleasure to listening Dr Andrew Heys he has amazing style and sense of transfer of information in much more easy then technical way.
TM
Excellent course that will really help me as an HR professional. The instructor is very easy to understand and he described the lessons in a superbly clear manner.
ME
I love the practical application through the exam by using scenario... Definitely will go back to the concepts from time to time.
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The instructor described the lessons nicely. This is an important course for the HR professionals. I learnt and enjoyed this course much . This course will help me build career in life .
I really loved the course it opened my mind in everything that i will do in terms of negotiating and conflict resolution . Thank you very much for bringing this program to me .
The course is too theoretical, focusing on authors and their writings without actually expanding to real life applications. Overall, it was dry and not engaging.
great delivery of great content. I was not happy only with one point; the structure was hard to follow. Titles subtitles are vague to track. Sometimes it was hard to understand where we are and in which context we are talking about.
Excellent course that will really help me as an HR professional. The instructor is very easy to understand and he described the lessons in a superbly clear manner.
Great Learning!
I was disappointed to find this course was of a much lower quality than Leading Transformations, which I enjoyed very much. It comes across too much like an advertisement for the Global MBA, which is frustrating because I've paid for a course, not for an ad! Please check if the materials, videos and the course objectives are aligned, it feels like they aren't. Finally, there's no monitoring of the forum, as someone has asked for the conflict style questionnaire months ago and this has not been addressed.
Would have liked to give it 3,5 stars but compared to other courses on Coursera, 3 stars felt too low - it's still a very decent course!
a bit too theoretical
Having a background in communications the course broadened my horizons. Dr Andrew has sparked my curiosity and I’m going to follow up on some of the literature he recommended. I agree with N. M D in that on rare occasions I lost orientation. My concrete example is the section on the attribution error. I found that one hard to understand – one or two scenarios would have helped me getting to grips with the material. But again, these are minor improvements on an otherwise great course!
It was good and given us thoughts while dealing in multi cultural team specially working in MNC or working accross country
Great course! I wish everyone would learn from it.
This course was more theoretical than practical. All models used are very helpful but less practical examples were given
Nice course. It reviews basic negotiating theories, schools, and types of negotiation. If anything, it is too optimistic. I would like to see more practical techniques and advice for negotiating from a lesser power position, or at a disadvantage (which is typically the case).
The majority of information is theoretical without real-world examples which makes it close to useless. There are some interesting insights but they are rare.
Many thanks to the team and Dr. Andrew Heys for the excellent course provided. A very insightful course for people that lack theory and expertise in negotiation. Willing to raise a concern or add a constructive (a term often used within the course) comment, epigrammatic slides would also be a great assistance to the attendees.
The lessons were very informative, attractive and easily understood. I would be much grateful to the lecturer and all the supporting staff for their endless efforts to make this course a success. Thank you very much.
I find the course very useful as my first comprehensive approach to negotiation. Nevertheless, I think it lacks some organised material to help the student get a set of tools to take to their daily life.
Dr Andrew mentioned and explained the lesson in the best way . I learned and enjoyed the course. These course will help the candidate from all backgrounds
It cannot be brushed off easily. Some topics are actually hard to learn and thus, are more motivating for me to study a bit harder than usual
One of the best courses I took on the Coursera platform. Induced a lot of learning. Special thanks to the wonderful instructor and Coursera.