Updated in May 2025. This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Navigate the complexities of organizational change with this comprehensive course on Change Management. Designed to equip you with actionable insights, you'll learn to lead change effectively, minimize resistance, and maximize engagement. By the end of this course, you'll have mastered frameworks and strategies to implement change with confidence. The journey begins by introducing Kotter's 8-step process and foundational tools like Lewin's Force Field Analysis to help you understand and plan change initiatives. You'll explore emotional and practical impacts, learning techniques to address resistance and foster buy-in from your team. The Change Curve will provide insights into managing team emotions during transitions. As you progress, the course dives deeper into leadership during change, highlighting the critical roles and strategies leaders must adopt. Videos on engagement and guiding people through change ensure you can maintain morale and alignment throughout the process. Real-world applications like business development and continuous improvement round out the learning experience. This course is perfect for managers, team leaders, and business professionals seeking to navigate organizational shifts. Whether you're restructuring, introducing new ideas, or managing evolving workflows, these skills are essential. No prerequisites are required, and the content is tailored for an intermediate audience ready to take their leadership to the next level.
GL
I liked the Dialogue! It gives me time to reflect on how would I do things.
HA
Genuinely insightful and a great use of AI in learning & assessment
SD
Great quick overview of change management. Learned a lot!
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This course provides key strategies for managing organizational change. The key is that change fails when organizations override/ skip to take shortcuts. it enables a climate for change which provides a people centric approach to dealing with resistance and driving successful change.
I liked the Dialogue! It gives me time to reflect on how would I do things.
Genuinely insightful and a great use of AI in learning & assessment
Great quick overview of change management. Learned a lot!
Aprendí mucho y está muy sencillo de llevar
Sencillo y bien explicado
Very insightful!
Nice
El curso es bastante bueno y práctico para aprender los fundamentos de la gestión del cambio, sobre todo enfatizando mucho en las ocho etapas de la gestión del cambio establecidas por John Kotter. Me gustó mucho la conversación con coach al final del curso con la simulación del caso para demostrar la comprensión de las etapas del proceso de gestión de cambio en un ambiente real. Las evaluaciones las sentí bastante sencillas; creo que pueden subir un poco de nivel considerando que ahora prácticamente pueden realizarse sin tener que llevar el curso.
The structure of the course did not make any sense which made it hard for me to make sense of the tens of short lessons. And I don't know what to do with the 50 overlapping and jumbled handouts in the download packet. Sometimes the graphics were distracting. There were 2 random videos from some other group stuck in at the end that were only tangentially relevant because they used the word "change". As another reviewer mentioned, the AI coach was useful and maybe the smartest part of the course.
Good quick summary of change management. There are random videos at the end that don't seem connected to the course. The tests could be better, particularly the last test which is meant to be about the whole course is just two questions you could answer without doing the course.
The interactive exercise with the AI coach has errors.
This course was too basic and threw a lot of information at people without application or skill development. The AI coach portion was the only actually valuable part. I also liked the coaching handouts, but they were not discussed in the course at all.