Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!
RR
This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.
MK
These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.
MM
A well explanatory course, i am so grateful to coursera team for making this available and giving me the opportunity to take this course. More wins to me and to the community.
MY
This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !
TP
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
SM
This course was well thought out and planned, in simple to understand language. Useful resources and practical exercises were also included for learners to practice what was learned.
LH
I'm so glad that I took this course. I was not confident in applying for a job in customer service. After finishing this course, I will start looking for a Job in the field.
OO
This course was so helpful. I learnt all the basic thimgs and my foudation is solid. the assessment is thorough and a good way to assess student's knowledge.
S
Really informative course for anyone in the customer service industry or anyone seeking to get in. I've learned valuable skills that I can apply to my everyday life.
A
Course was excellent. However I was unable to access ServiceNow Community platform to complete the course. I hope it rectified and i can go back to complete, looking forward earning my certificate.
MA
I learned many things regarding customer support and I really enjoyed it. I will apply what I have learned at work. I will also recommend this course to my colleagues. Thank you a lot
MK
One of the most interesting and involving course I have taken on Coursera. Very broad with interesting reads all through. I highly recommend this certification course.
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There is an art to customer service and IBM delivers with this easy to understand, well thought out approach to customer support and engagement. I would recommend this to anyone who talks to any type of customer on a regular basis, as it will surely help you to exceed your customer service goals.
I am very satisfied with the program. The content is very good and the activities have been well designed. And it has a high level of participation. I recommend it 100%.
This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !
This course cover all theories of the custumer engagement service. It's worth to take and you have access to badges that demonstrate your skills.
Bad, They request me just after I finish the course to pay another $50 to get the certification after I have already paid, You can check here: http://prntscr.com/ov7q03
The course gives a world class applicable knowledge with practical sessions to confirm what is being learnt. It is great!
This is excellent training, it provide fundamental and practical skill needed for customer engagement related job
This course offers insight into the realities of Customer Service that I would have otherwise overlooked.
Very well presented and great quality of material. I appreciated the depth and breath of material covered to have some qualify to prove excellent quality support.
May suggestion to continuously improve are:
*The slide video presentations had a 15 second gap of no sound so you missed out on what was said.
*It would be nice after each test for a module or after completion of the course to be able to have a pdf printout of flash cards for each module or subject taught for review.
I am so grateful for this course. I really did enjoy learning how to communicate with better skill sets. I can apply this to my daily conversations with online support and other personal calls. I also enjoyed the extra reading articles. They were very helpful by going in-depth of topics. I also subscribe to many of the articles and websites. Thank you so much.
Very helpful for people who are in support Industry, it brushes back your skills and emphasis on behaviour, language,listening and other skills.
The course is amazing! They explain everything in a very dynamic way! I feel much more prepared now.
Excellent course with excellent professors and teachers.
This was an amazing course, which helped me really apply the things that I'm doing in my current job. I loved the engagement in the course and how I was able to practice the material by doing hands on assignments and peer reviewing my classmates submissions. I loved the interaction and content that was provided, as everything was very informative, and a lot of resources were provided to guide us in successfully completing the assignments and the lessons. I'm actually going to miss taking this course because it gave me something to look forward to and that was a blessing. I highly recommend this course and am so glad I had the opportunity to take it during COVID-19.
I really had an amazing experience and pretty accessibly learning process thanks to this course, that without any doubt will help to increase my career performance and will open lot of new opportunities of improvement to my life with different benefits, not only the gaining of good knowledge. Highly recommend. Thank you so much for the great opportunity to access all this important and accurate information.
A basic course targeted for all customer-facing roles including customer service. The course is very well designed to meet all that is in-scope to become a successful customer engagement specialist. After completing the course I am able to relate to my work and what should be done to enhance the customer experience no matter what the product or service that is being offered to the customer.
very helpful and informative program will be able to apply learned course material in every day life does not take long to complete is not a course that will land you a job upon completion unless you have the required company experience/qualifications, but if you do this will surely put you ahead of the competition highly recommended for anyone in a customer service industry
Great Course for customer service executives and even best for the one who is about to start serving customer :-)
Fantastic course and very informative and transformative as well
It's a big eye opener. I am enjoying every video of the course