Updated in May 2025.

This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. In this course, you’ll gain essential skills to effectively manage individual and team performance, ensuring optimal productivity and engagement. Through actionable strategies, you will learn how to address challenges like consistent lateness, poor performance, and motivation issues while enhancing communication during one-on-one meetings. The journey begins with building actionable outcomes from one-to-one meetings and mastering techniques to handle employee challenges, such as managing poor performance and boosting commitment. You’ll explore practical models like AUCCC, SCOPE, and Lewin frameworks to structure conversations, tackle underperformance, and promote accountability. In subsequent modules, you’ll dive deeper into motivation theories, effective communication strategies, and proven methods to manage experienced team members and improve morale. By introducing tools to enhance performance, you’ll learn to analyze results, drive change, and apply performance management as a systematic tool for success. This course is ideal for team leaders, managers, and aspiring professionals looking to optimize team performance. No advanced experience is required, but a basic understanding of leadership concepts will be beneficial.