Back to Communication in the 21st Century Workplace
University of California, Irvine

Communication in the 21st Century Workplace

The modern workplace is more diverse than ever, encompassing varied generations, cultures, and work environments (remote, hybrid, in-person). This course addresses the critical need for effective communication strategies in this dynamic landscape. You will learn to identify and adapt your communication style to enhance team productivity and build stronger connections with colleagues from all backgrounds. This course is for professionals, managers, and team members looking to improve their communication skills in diverse business settings. By the end of this course, you will be able to: 1. Identify your own communication style and its impact on others. 2. Describe methods to increase effective communication in varied contexts. 3. Discuss how changing demographics affect workplace communication. 4. Differentiate between the five working generations and their communication preferences. 5. Identify communication benefits and challenges of different work environments. 6. Discuss effective techniques for communicating with a diverse workforce. 7. Implement a flexing communication strategy to better communicate with your workplace team. To be successful in this course, a basic understanding of workplace dynamics and a desire to improve communication skills are recommended. No specific software tools are required.

Status: Business Communication
Status: Demography
BeginnerCourse11 hours

Featured reviews

OC

4.0Reviewed Oct 9, 2015

Good course. It will help both managers as well as direct reports to find a common interface for better communication, and more efficient business relationships.

RC

5.0Reviewed Jun 22, 2021

The course is very helpful to scrutinize your mistakes made during corporate communications and ways with deal with different situations with different strands of people.

ME

5.0Reviewed Jan 31, 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

KT

4.0Reviewed May 2, 2016

I enjoyed this course. I used it for personal development. It gave great tools and information to think about as a middle manager and how to properly communicate with

MF

5.0Reviewed Nov 19, 2020

This course is really helpful for me. It helps me understand better how important a communication in a workplace is. This course covers different scenarios that are related to communication.

RS

4.0Reviewed Sep 12, 2021

Its an excellent course for understanding communication skills across hierarchy, intra departmental and outside department as well. Also it helps in understanding dealing with clients and executives.

KV

5.0Reviewed Dec 1, 2020

I learned new strategies to effectively communicate with peers, direct reports, and executives. This same strategy I can also use in communicating with other people besides the people you work with.

SJ

4.0Reviewed Dec 20, 2015

More interviews were few real-life scenarios are discussed will be useful. Patricia is one of the most expressive tutors on Coursera and her energy & enthusiasm is infectious.

NA

5.0Reviewed Apr 11, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

KP

4.0Reviewed Jun 23, 2022

Good course. COuld use some more concise wording and better definitions of terms such as "buying habits" and flexing communication. Some parts are just a bit confusing for no reason.

PM

4.0Reviewed Jun 3, 2022

Gives some worthwhile points to consider (including in the linked TED talks).Downside: lots of monotone reading & only few videos. Quizes are phrased vaguely in some areas.

VD

5.0Reviewed Oct 7, 2020

This is a highly informative course for professionals willing to upskill their communication skills to adapt to the 21st-century virtual working environment. Highly recommended.

All reviews

Showing: 20 of 806

Lena LeRay
2.0
Reviewed Nov 11, 2017
Wesley Kener
1.0
Reviewed Apr 19, 2016
Marinelle Fano
5.0
Reviewed Nov 20, 2020
Noor Alam
5.0
Reviewed Apr 11, 2016
Tony Scartozzi
1.0
Reviewed Apr 21, 2016
Eric Breau
1.0
Reviewed Oct 25, 2019
Alexander Fox
2.0
Reviewed Aug 23, 2019
Agung Budi Atmaji
5.0
Reviewed Apr 12, 2020
Muntasir Alam Emson
5.0
Reviewed Feb 1, 2016
Patrick
2.0
Reviewed Mar 4, 2020
Kristine Paula Valencia
5.0
Reviewed Dec 1, 2020
PAMARTHI KANAKARAJA
5.0
Reviewed Jun 9, 2020
UMESH KUMAR
5.0
Reviewed Apr 27, 2020
Chutikarn Nunchoo
5.0
Reviewed May 22, 2020
Udok Agbiokoro
5.0
Reviewed Dec 19, 2022
Mario Julian Ramon Montoya
5.0
Reviewed Mar 30, 2017
Amani Al-Nsairat
5.0
Reviewed Jul 16, 2020
Karthikeyan Mathesan
5.0
Reviewed Jun 21, 2023
DONALD AMADO MONTES CABALLERO
5.0
Reviewed Dec 8, 2020
Kofi Berko
5.0
Reviewed Sep 13, 2020