Team Effectiveness
Team Effectiveness
This course is part of Microsoft Customer Service (with AI) Professional Certificate
Instructor: Microsoft
Access provided by Formação Avançada
Beginner level
Recommended experience
Flexible schedule
Learn at your own pace
What you'll learn
Streamline customer service shift handoffs and design clear communication workflows to maintain daily operational continuity.
Implement structured feedback loops, document development outcomes, and establish accountability within support environments.
Interpret daily operational data and dashboard metrics to enhance leadership awareness and drive day-to-day decision support.
Execute critical support activities, including customer onboarding tracking, performance reporting, and team management.
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
Recently updated!
July 2026
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This course is part of the Microsoft Customer Service (with AI) Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Microsoft
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