Back to Operations Management
IESE Business School

Operations Management

Tailored for operational and administrative professionals with a foundational understanding of process management and decision-making in business environments, this course invites you to discover the point where business dreams become operational. It explores how key operational decisions are linked to organizational strategy, teaches you to identify and design critical processes, and helps you master the management of flows, service times, and inventories to turn operations into tangible results. By the end of the course, participants will be able to connect everyday operational tasks to the organization’s goals, ensuring efficient workflows and tangible improvements in day-to-day activities.

Status: Operational Analysis
Status: Workflow Management
IntermediateCourse8 hours

Featured reviews

FC

4.0Reviewed Oct 15, 2025

Good general intro. Content needs some tidying up.

M

5.0Reviewed Feb 10, 2026

I learned a lot from this subject, and Coursera really helped me gain more knowledge and understand many new things.

All reviews

Showing: 10 of 10

Hanh Nguyen
5.0
Reviewed Sep 28, 2025
[NTC-S] Mary Angel Monsanto
5.0
Reviewed Feb 10, 2026
Jose Heron Valadez Leyva
5.0
Reviewed Jul 21, 2025
Isis Molina
5.0
Reviewed Feb 10, 2026
carlos arturo fonseca martínez
5.0
Reviewed Jan 13, 2026
Brijendra Singh
5.0
Reviewed Jan 8, 2026
Fabrizio Corradini
4.0
Reviewed Oct 16, 2025
Michael Lawan
4.0
Reviewed Dec 28, 2025
KavinKumar S
4.0
Reviewed Mar 12, 2026
The_BalancedBeauty
3.0
Reviewed Jul 30, 2025