MM
5.0Reviewed Jun 13, 2025
The course does not only teach you to be a top SDR but also the person you must become to be that.
A very perfect way of coaching and grooming to achieve success in becoming a successful SDR
Groundwork for Success in Sales Development
This is Course 1 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete later courses, please ensure you have completed this course before moving on. This course is here to introduce you to the key role of a Sales Development Representative at a tech company. We want you to develop a winning professional mindset powered by emotional literacy, strategic thinking, time management, and task prioritization. We’ll also focus on how you’ll be managing your physical, mental, emotional, and spiritual well-being in both your personal and professional life. Course 1 in the Sales Development Representative (SDR) Professional Certificate will give you the necessary skills to launch a career in the non-technical side of the tech industry. In this course you will learn to: - Confidently articulate the purpose and power of the SDR role in the tech industry - Effectively select strategies and tools for developing a winning professional mindset - Justify strategies for time management and prioritization that yield results in your personal and professional life - Compose plans for taking responsibility for your physical, mental, emotional, and spiritual well-being within personal and professional relationships To be successful in this course, you should have: - An ability to communicate in verbal and written form in a way that is accessible and understandable by a general audience (you don’t need to be formal or refined) - Baseline computer literacy (you must be able to use a word processor, web search, and email) - Familiarity with social media, including LinkedIn - Ability and willingness to learn new technology tools - Motivation to grow personally and professionally - Hunger for feedback and coaching
Status: Prioritization
Status: Growth Mindedness
BeginnerCourse20 hours
Featured reviews
TS
4.0Reviewed Jun 19, 2022
Great foundation,helpful basic skills to succeed in an every changing fast paced work enviornment.
JA
5.0Reviewed Apr 24, 2022
I found this call very insightful and once you put in the work, you get more understanding.
AD
5.0Reviewed Jul 31, 2021
Good Information helping us understand basics of sales and the mindset of and SDR
LJ
5.0Reviewed Jun 19, 2024
Eye opening . Good for those willing to be coachable and check their ego at the door.
NS
5.0Reviewed Jul 30, 2023
Excellent self-reflection materials and introduction to Sales Development and leadership
HO
5.0Reviewed Jun 1, 2023
The course has exposed me to the fact that, as a sales person, you must always remain open minded because there are constantly learning opportunities around you.
WA
5.0Reviewed Oct 7, 2020
This course has been an eye opener and mind blowingThe Future is wonderful and bright
DU
5.0Reviewed Sep 5, 2022
Very Educative with alot of real life practical scenerios to help for more understandinng of the course
BG
5.0Reviewed Nov 20, 2020
This course does a fantastic job setting the foundations for a successful career in the exciting world of tech sales.
CR
5.0Reviewed Aug 26, 2022
I learned a lot in Course 1. Thank you so much Coursera, Sales Force and SV Academy for providing this course. It is motivational.
CE
4.0Reviewed Jul 18, 2022
The sample that you used in week 5: Peer-graded Assignment: Taking Responsibility for Disruptions to Your Plan does not allow me to edit it. Please fix this.
All reviews
Showing: 20 of 122
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Most Helpful
Rabiu Adamu
5.0
Reviewed Oct 22, 2020Mirage XII
5.0
Reviewed Sep 19, 2022Hi! This is one of best available courses for SDR. Thank you, Coursera Team! Please keep up the excellent work! Stay safe.
Sabastian Lanier
2.0
Reviewed Jan 18, 2022very hard to get in touch with professors. grading system is flawed
Wale Awe
5.0
Reviewed Oct 8, 2020This course has been an eye opener and mind blowing
The Future is wonderful and bright
quinn oneill
2.0
Reviewed Jan 28, 2024The quiz questions sometimes don't grade properly. Questions that are marked as correct will be counted as incorrect in grading process.
John Adrian Salen
2.0
Reviewed Jan 17, 2024Peer-graded review is a joke
Charlton Williams
1.0
Reviewed Jan 16, 2024there is a issue with a quiz grading and no help to fix it is available. this is costing me time to complete my course.
Sinem Dincay
1.0
Reviewed Sep 9, 2021There is no one to help if we need to ask anything
Eric I
5.0
Reviewed Nov 23, 2020I must confess, in recent years I have struggled to go this far in any course that I started let alone completing one. As a father of 3 (the youngest is just 9months old) and an entrepreneur, I get overwhelmed. The layout and process of this course made it easy for me to push myself and commit to it. The fact that you thought growth mindset early in the course helped position me and my mindset and that became a driver for me. I enjoyed the course, the instructors are awesome and I am so glad. I know this is course 1 of 5, but I am feeling a sense of accomplishment; I believe it will serve as a motivating factor for me to continue and even do some other courses.
THANK YOU GUYS!
Bobby Quinn
5.0
Reviewed Oct 20, 2021This was an amazing course. A lot of what I learned, I used in a previous job. However, in applying this information to an SDR Role broadens my way of thinking. I did a lot of self-reflection: Fueling a Growth Mindset, having grit, focusing on near wins, building self-confidence, understanding my working style and energy patterns, and finally habits of tactical strategy. I also learned the 80:20 rule. I actually wrote this on a whiteboard at my work, and told my colleagues about it. In the final week I learned more on being accountable and taking full responsibility. I highly recommend this course to anyone.
PAUL MTENGO
5.0
Reviewed Nov 28, 2020At first I struggled with application created for this course but after some time I got used and enjoyed it well. Another thing that interested me is that you combined video and notes and students are able to save notes on the app.The lectures were not fast so that those of us that English is not a mother language can understand better .Thank your the entire time to your support. And my special appreciation should go to madam Naomi, you are indeed a gifted lecture
Catherine La Rosa
5.0
Reviewed Aug 27, 2022I learned a lot in Course 1. Thank you so much Coursera, Sales Force and SV Academy for providing this course. It is motivational.
John Atsu
5.0
Reviewed Apr 25, 2022I found this call very insightful and once you put in the work, you get more understanding.
Jairo Y. Mateo Candelier
5.0
Reviewed Jun 2, 2022Best investment ever made to advance my career.
Tochukwu Agwu
4.0
Reviewed Jul 22, 2021Great learning and really lays a good foundation and setting a good mindset necessary for success in tech sales, you know what they say about the battle being won or lost in the mind even before you begin.
The course was quite intense with a serious and hands-on assignments, so be ready to dedicate good amount of your time into this.
The team did a great job and I higly recommend this course.
Concerns:
It was very obvious that some of the instructors where reading from a screen. Please look into this and modify.
I filled a form for mentorship and never got a response and even email to the program manager was never responded. Some of us are into this program in the long run and would really appreciate some form of mentorship and network, so it will be nice if your team follow up with most of the benefits you promised.
In all, thank you for the great training.
Ihor Kramskyi
4.0
Reviewed Jun 3, 2023Overall, I liked the course. It gives a good overview and a lot of useful tips, mostly high-level but still quite useful. The videos and articles referenced are also quite good and informative. I would say that the speaker videos are not that great. A few key problems: - They are not always properly introducing themselves so I don't get the value of knowing who they are, what challenges they faced, etc. This takes away value from seeing different people presenting material - Most speakers are clearly reading from the screen in front of them. It would be so much better if they actually learned the material and spoke about the topic from their own perspective
Zach Crumpler
3.0
Reviewed Aug 26, 2021Content was thorough and applicable.
Luis Gonzalez Nelson
1.0
Reviewed Nov 11, 2020Not suitable for me. I wanted to learn how to use Sales force CRM tools
Marla Carey Foust
1.0
Reviewed Feb 5, 2024too long and waiting on grades to move on to the next course is silly.
Ash Patel
1.0
Reviewed Apr 28, 2022Reating tha same lanaguage over and over