Salesforce Introduction

Want to develop job-ready CRM skills and obtain your Salesforce Administrator certification? This Salesforce Introduction course is an excellent starting place. This beginner-friendly course, aligned with the Salesforce Admin (CRT 101) exam, will help you build a solid foundation in the world's #1 CRM platform—no prior experience required. You'll learn about key CRM and cloud computing concepts before exploring Salesforce's interface and understanding the differences between the Classic and Lightning experiences. Learn to create and manage user accounts, design the home page, adjust user settings, and manage tabs, list views, and page layouts to organize your workspace. Master critical business performance tools such as lead management, product setup, email template creation, auto-response rules, and quotations. With detailed demos, quizzes, and video lectures, you'll feel comfortable using Salesforce in real-world circumstances. By the end of the course, you will understand not only how Salesforce works, but also how to use it effectively and prepare for the Admin certification. Enroll today and take the first step toward becoming a Salesforce specialist. Disclaimer: Salesforce, Lightning, and related marks are trademarks of Salesforce, Inc. This course is not affiliated with or endorsed by Salesforce.

Status: Email Automation

Status: Salesforce

BeginnerCourse5 hours

Featured reviews

5.0Reviewed Jul 8, 2025

Overall Course is very Good but Practice Assignments or Sets passing percentage is too much high 80% They must keep 75% or 70%

4.0Reviewed Apr 6, 2025

Generalist overview of a new learner. Exact terminology on the quizzes did not align with content covered in the course. Yet a good foundation for new Saleforce end users.

5.0Reviewed Jan 17, 2025

I am really enjoying this course! you get a good foundation for salesforce

All reviews

Showing: 13 of 13

Alma Raymer

2.0

Reviewed Mar 29, 2025

Unfortunately, the AI generated voice is both disengaging and goes at a speed that feels unnatural, and this is coming from someone with more than 4 years of using Salesforce, and who has been an org Admin. That said, for components my org didn't use, some of the content is outdated/does not match up with the questions (even practice questions), so I had to do a fair amount of web searching. If I didn't have Salesforce experience/background already, this would have been quite challenging.

Enrique Gomez

2.0

Reviewed Nov 11, 2024

Content seems a little bit outdated. The video pace with computer generated voice is not very engaging. The content structure and the topics covered can be improved.

Christopher Ellis

1.0

Reviewed Sep 19, 2024

The videos are not very informative. The most of the test questions can't be answered with information provided in the videos. Either revise the tests or add all of the relevant information needed to past the tests in the videos.

Sarah Hehrer

1.0

Reviewed Mar 19, 2025

AI slop, and out of date with current Salesforce tools anyways

Peter Morris

2.0

Reviewed May 22, 2025

If this is your FIRST introduction to a CRM solution, please look elsewhere for training materials. The script sounds like it was originally written in Chinese, translated into English, and then fed through a synthesized voice; it isn't great. The screenshots from the Salesforce environment are usable, but they fly by so quickly that you'll need to pause the dialog quite a bit to get a sense of where everything is. As a course that is meant to prepare me for a $200 test, I am VERY dubious that this content is adequate for any 'new user' to pass a certification test.

Mary Pettengill

1.0

Reviewed Jun 15, 2025

THE AI VOICE IS TOO MUCH, CANNOT CONTINUE ONTO THE NEXT COURSE.

Paige Brawner

1.0

Reviewed Mar 4, 2025

im locked out an i have no customer service person who can help

Ghulam Mustafa

5.0

Reviewed Jul 8, 2025

Overall Course is very Good but Practice Assignments or Sets passing percentage is too much high 80% They must keep 75% or 70%

Anastasia Brown

5.0

Reviewed Jan 17, 2025

I am really enjoying this course! you get a good foundation for salesforce

Kerry Beckford

5.0

Reviewed Jun 11, 2025

great

Curtis Bone

5.0

Reviewed Nov 13, 2024

great

Ericalynn Brown

4.0

Reviewed Apr 7, 2025

Generalist overview of a new learner. Exact terminology on the quizzes did not align with content covered in the course. Yet a good foundation for new Saleforce end users.

marijato

1.0

Reviewed Sep 6, 2025

The narration is robotic to the point that I can only follow by muting the video and reading. Instruction lacks some basic steps, so I had to search the net and Salesforce help section to learn how to find Company Information for example. Very lazy for a company that is promoting their $200 exams.