Building a Stellar Employee Experience

Building a Stellar Employee Experience

This course is part of Human Resources and People Operations Specialization

Instructor: Madecraft

Access provided by Jamaica Transformation Implementation Unit

4 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Identify the five factors that shape the employee experience and prioritize the foundational needs your people rely on to do their best work.
Apply human-centered strategies to strengthen recognition, coaching, community, and growth across your team.
Measure the employee experience with frequent feedback, sharp survey questions, and a calm response to criticism.
Connect employee engagement to real gains in customer service, talent retention, and profitability.

Details to know

Shareable certificate

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Assessments

5 assignments

Taught in English

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This course is part of the Human Resources and People Operations Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

Discover what it takes to build a workplace where employees genuinely thrive. In this course, you'll explore how the employee experience mirrors the customer experience, uncover what most shapes it day to day, and see how Maslow's Hierarchy of Needs applies directly to work.

You'll dive into practical strategies for enhancing that experience, from human-centered design to supportive management, a strong sense of workplace community, meaningful growth opportunities, and trust in leadership. From there, you'll learn how to measure your progress by gathering feedback, crafting effective survey questions, and turning negative feedback into an asset instead of a threat. Finally, you'll connect employee experience to the bottom line, exploring how it drives customer satisfaction, helps organizations win the war for talent, and delivers measurable financial gains. By the end of this course, you'll be equipped to identify, enhance, and measure an employee experience that benefits your people and your business alike.

Your employees are your internal customers, and the experience you create for them shapes everything from customer loyalty to your bottom line. In this module, you'll pinpoint the five factors that drive the employee experience and apply Maslow's hierarchy so you can prioritize the needs that let your people do their best work.

What's included

5 videos1 reading1 assignment

A great employee experience doesn't happen by accident; it's designed with people at the center. In this module, you'll apply human-centered strategies that strengthen your team's sense of worth, develop supportive managers, and build the trust and growth opportunities that keep people engaged.

What's included

6 videos2 readings1 assignment

6 videosTotal 23 minutes

Human-Centered Design3 minutes
Increasing a Sense of Worth4 minutes
Developing Supportive Managers4 minutes
Fostering Community4 minutes
Creating Opportunities for Growth4 minutes
Building Trust in Leadership4 minutes

2 readingsTotal 20 minutes

Designing Work Around People10 minutes
Building Belonging at Work10 minutes

1 assignmentTotal 15 minutes

The Enhancement Playbook15 minutes

You can't improve what you don't measure, and the employee experience is no exception. In this module, you'll build practical feedback methods, write survey questions that surface what really matters, and turn even tough feedback into a clear plan for action.

What's included

3 videos2 assignments

When you invest in the employee experience, the payoff reaches your customers, your talent pipeline, and your profitability. In this module, you'll connect employee engagement to real business results so you can make the case for the employee experience and measure its impact across your organization.