This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required.
SG
All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.
GS
Great content and real world examples. Definitely a must take class for anyone interested in solving problems effectively.
EM
In my opinion It's a very interesting and useful course. I liked the way it was structured, it was very clear, they gave good examples.
KS
Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.
UA
I appreciate all the instructors more especially Najla DeBow for their great impact to all of us in the cause of this course.
AA
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
M
Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.
RG
The Delivery of the course can be improved and be more structured. Also more real life case examples can be used for certain concepts
PW
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
AA
Es un buen curso que ayuda a tener una mejor perspectiva de cómo enfrentar problemas en generar y llegar a una solución del mismo donde se pueda llegar a la meta común con el mejor propósito.
RS
This Course gives a deep insight of various Conflict Resolution Skills and shows its practicability in a given scenario. Overall quite impressed.
CC
This was a great course on Conflict Resolution. I really feel like it is beneficial for anyone in the work place and especially supervisors.
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Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll
not enough detail for me
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
Should have been a complete course. The course did not give specific tools to conflict resolution rather information about the subject was disseminated
This is a joke right?
5 minutes long videos with questions after it shall teach me effective?!
you guys are ridiculous!
The course is very short and more advanced courses are not free.
Very boring. Not many real life advices. Mstly theory
Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.
Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.
Presentation is so boring and dry, I could not bring myself to watching past the first couple of videos.
corporate HR focused conflict NON resolution.
All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.
good practical skills for understanding and dealing with conflict in the workplace, Najla is particularly impressive in the way she presents and delivers the course.
I wish there were another conflict specialization on Coursera to choose from.. one that is more modern, up to date, interesting, engaging, less patronizing .. etc. but there isn't. So I guess we're all stuck with this one. Need I say more.
not enough content - would have preferred more examples/scenarios that included conflict resolution solutions
Information is so basic, there's no need for a course. Not engaging enough either.
experiences shared by the people are not informative enough, and reading from books is not a good way (i think) felt like bed time stories...
Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.
I didn't feel like I learned much. Some of the problems I've experience would take more than just trying to find common interest and compromise.
A lot of conflicts arise from personal agenda and gain and that's very difficult to deal with.
There was anything innovating in the course and the intro of each lesson was extremely loud.