In this module, you'll be able to define health equity and discuss the components of it. You will also be able to define health disparities and discuss the impact of health inequity on health disparities. You will be able to understand the ways in which telehealth is designed to promote health equity and recognize the ways in which it has also promote health equity. You will be able to understand the importance of monitoring the impacts that telehealth technology has on relevant outcomes and understand that although these technologies have potential to promote health equity, we must recognize the ways in which telehealth does not equitably benefit diverse populations. Finally, you will be able to recognize that telehealth equity issues are an understudied area and, as a result, we must be aware of the possible unintended consequences of these tools so that these innovative technologies improve, rather than exacerbate, existing disparities.

In this module, you will be able to recognize the role of Institutional Culture plays in telemedicine and be able to explore the cultural framework for your organization and establish expectations. You will be able to recognize different telehealth modalities and understand the dynamics of a telehealth visit. You will be able to recognize and apply best practices for a provider during a telehealth visit and be able to standardize the approach to both the physical and virtual office space. You will be able to implement Clinical Practice Guidelines and recognize the steps in the coordination of care. You will be able to prepare for support, explore both the SPIKES and NURSE protocols, and be able to communicate bad news empathetically and effectively.

In this module, you will be able to recognize the effect of organizational design on a telehealth program. You will be able to determine drivers for program utilization and be able to monitor program using Continuous Quality Improvement (CQI) methods. You will also be able to identify elements of appropriate program management and plan for technical needs of users. You will be able to compare and contrast licensure and credentialing and follow state licensure compacts. You will be able to recognize the different state and federal policies for reimbursement, prescribing, privacy and security as well as be able to explore other laws and regulations that impact telehealth.