Back to Customer Centric Innovation
University of Illinois Urbana-Champaign

Customer Centric Innovation

Successful innovation starts with understanding customer needs and ends with a delighted customer. This course is created to develop a holistic understanding of customers’ role in developing successful innovations and how to capture and utilize customer information to create successful innovations.

Status: New Product Development
Status: Customer experience strategy (CX)
BeginnerCourse7 hours

Featured reviews

NB

4.0Reviewed Oct 26, 2024

Very interesting course i would recommend it for anyone who wants to learn more about Customer centricity

MB

4.0Reviewed Jan 9, 2024

Great course, easy to digest and with a lot of generally useful insights.

FF

4.0Reviewed May 23, 2023

The content is interesting. However, I would have liked to have the references to a study mentioned.

AL

4.0Reviewed Sep 18, 2024

Right emphasis on understanding customer, and applying creativity to solve their problems; however creativity can be a mysterious process that cannot be formalized.

All reviews

Showing: 12 of 12

Jukka-Pekka Ovaska
3.0
Reviewed Oct 4, 2022
Alex Ribeiro
5.0
Reviewed Oct 5, 2024
Milena Carranza Vargas
5.0
Reviewed Nov 25, 2025
Sergio Solis Amen
5.0
Reviewed Oct 16, 2025
Latha Krishnakumar
5.0
Reviewed Aug 29, 2024
Benazeer Khan
5.0
Reviewed Jun 29, 2022
Yusuf Suleiman
5.0
Reviewed Jan 26, 2024
Abhinav Lal
4.0
Reviewed Sep 19, 2024
Nidal Boussalem
4.0
Reviewed Oct 27, 2024
Felix
4.0
Reviewed May 24, 2023
Mathias Bjerndell
4.0
Reviewed Jan 10, 2024
Jayanthan Sivanesan
4.0
Reviewed Sep 24, 2025